Sheraton Grande Ocean Resort

880-8545 Miyazaki, Miyazaki, Yamasaki Hamayama, Japan

Guest reviews: 8.5

HOTEL OVERVIEW

Nestled in the picturesque coastal region of Miyazaki Prefecture, the 5-star Sheraton Grande Ocean Resort stands as a beacon of luxury and refined hospitality in southern Japan. With an impressive rating of 8.5, this highly-regarded establishment has consistently earned the praise of discerning travelers seeking an exceptional resort experience in one of Japan’s most beautiful coastal areas. Located at Yamasaki Hamayama in Miyazaki City, the resort enjoys a privileged position with panoramic views of the Pacific Ocean, offering guests an immediate connection to the natural splendor that defines this region of Kyushu island. The Sheraton Grande Ocean Resort seamlessly blends world-class accommodations with the serene beauty of its surroundings, creating an unforgettable retreat for both international tourists and domestic travelers. The resort’s strategic location places guests in perfect proximity to explore the natural wonders and cultural treasures of Miyazaki Prefecture. Just a short journey from the property, visitors can discover the mythological significance of Aoshima Island with its distinctive “Devil’s Washboard” rock formations, or bask in the subtropical beauty of Phoenix Seagaia Resort’s expansive facilities. Golf enthusiasts will appreciate the resort’s proximity to championship courses designed to take advantage of the region’s mild climate and stunning landscapes. The hotel serves as an ideal base for exploring Miyazaki’s rich heritage, including Miyazaki Shrine and the Sun Messe Nichinan park with its replica Moai statues overlooking the ocean. For those seeking authentic cultural experiences, the local cuisine of Miyazaki—renowned for its high-quality beef, fresh seafood, and distinctive chicken dishes—can be sampled at the resort’s restaurants or in nearby establishments. Inside the Sheraton Grande Ocean Resort, guests are welcomed into a world of sophisticated comfort and attentive service that befits its 5-star designation. The well-appointed rooms and suites feature elegant design elements that draw inspiration from both contemporary luxury standards and traditional Japanese aesthetics, with many accommodations offering breathtaking ocean vistas. The resort’s 8.5 rating reflects its exceptional amenities, which typically include multiple dining options serving both international and authentic Japanese cuisine, spa facilities offering rejuvenating treatments, and wellness areas including pools and fitness centers. The property’s commitment to providing memorable experiences extends to its attentive staff, who exemplify Japanese omotenashi—the distinctive approach to hospitality that anticipates guests’ needs before they arise. Whether visiting for a relaxing beach getaway, a business conference in Miyazaki, or as part of a larger exploration of Kyushu’s natural and cultural attractions, the Sheraton Grande Ocean Resort offers an elevated experience that combines the reliability of the renowned Sheraton brand with the unique charm and beauty of this special corner of Japan. As evening falls and the Pacific Ocean reflects the changing colors of the sky, guests can reflect on their day’s adventures while enjoying the tranquil atmosphere that makes this property one of Miyazaki’s premier accommodation options.

HOTEL HIGHLIGHTS

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Reviews

Staff: 8.7

Comfort: 9.0

Location: 8.9

Free WiFi: 8.7

Facilities: 8.8

Cleanliness: 9.0

Value for money: 8.0

Wen from Singapore (29 December 2024)

9/10

Very spacious room with nice bath and separate toilet.

What could be improved: The bed frames seem to be a bit out of shape and do not support body weight well.

David from Australia (8 March 2025)

7/10

Large area attached to hotel

What could be improved: Food options very expensive!
Restaurants in hotel would have cost more for dinner for a family of 3 than the room did

Shu-ping from Taiwan (6 February 2025)

9/10

Good

What could be improved: A bit out of date

Synne from Denmark (28 January 2025)

8/10

What could be improved: Pool closed for children

Ivan from Singapore (5 January 2025)

8/10

Ample parking space
Hotel with onsen at ground floor

日勒 from Japan (21 December 2024)

9/10

Onsen is amazing

What could be improved: Reception staff hasn't patience to introduce hotel informations to foreigners

Melinda from Japan (17 December 2024)

9/10

The views of the ocean from the room are beautiful

What could be improved: We waited almost an hour to be seated for breakfast and there were kids running around everywhere

Janja from Slovenia (20 November 2024)

9/10

Food, onsen, view.

Ning from Hong Kong (27 September 2024)

8/10

Great ocean sea view from the room, friendly staff, many restaurant choices in the resort, we went for a Teppanyaki restaurant and it was great.

What could be improved: It is a very old resort hotel and they didn’t do much renovation. The room was quite outdated.

Walker from Japan (7 September 2024)

9/10

Amazing hotel, nice rooms, beautiful aesthetics, great pool, stayed for over a week What could be improved: Some of the staff (cleaning staff, girls in the coffee shop, bell boys, shop staff, pool staff, onsen staff) were amazing, friendly and went over and above to help. Other staff (one security guy who shouted at me in English even though I’m...

Walker from Japan (7 September 2024)

9/10

Amazing hotel, nice rooms, beautiful aesthetics, great pool, stayed for over a week

What could be improved: Some of the staff (cleaning staff, girls in the coffee shop, bell boys, shop staff, pool staff, onsen staff) were amazing, friendly and went over and above to help. Other staff (one security guy who shouted at me in English even though I’m fluent in Japanese and replied back to me in English despite this) for going into the pool at 8 pm - even tho the night before night swimming was allowed until 9pm and there were no signs or info in English saying not to… (the season had changed thus changed times but how was I to know?). Many of the reception staff aren’t great, hesitant and not forthcoming — except a few competent ppl who tend to be on late when they are really needed at busier times. The maitre d didn’t sit us down at the central hotel cocktail bar saying there were no tables without checking, then let a party of 4 older Japanese who hadn’t booked have a table. There’s hardly any info in English. I felt like I was about to be told off by earnest jobs worth staff (for example, asking me to prepay for breakfast or sign for my room number, when I had already done that, he didn’t believe me and checked, then apologised for having got it all wrong - lack of communication w other staff no doubt). Despite staying there for two weeks and using all the facilities I.e.being one of their best customers, we only received great service from the genuinely nice people and were treated w suspicion or rudeness by people who thought they were above us. I guess it’s because Miyazaki is a local place so it’s difficult to get staff and they think they are better than everyone else because they are working in a nice environment. However this type of behaviour to long stay paying guests - treating them with suspicion and even yelling at them (in the case of the security guard) would be intolerable in Tokyo or any other major city. The Italian restaurant closed at 7 pm one night due to lack of ingredients because of the typhoon - so change the menu then, or let people know in advance.

SURROUNDINGS

What's nearby:

  • Miyazaki Phoenix Zoo: 3.2 km
  • Oyodo River Study Center: 8 km

Restaurants & cafes:

  • Restaurantすたみな太郎 宮崎店: 5 km
  • Restaurant辛麵屋 桝元 宮崎本店: 4.6 km
  • Restaurantスミちゃんラーメン 阿波岐原店: 4.6 km

Public transport:

  • Train Miyazaki Airport: 12 km
  • Train Miyazaki Station: 7 km

Closest airports:

  • Miyazaki Airport: 12 km
  • Kagoshima Airport: 95 km

ROOMS

  • Estimated price from: $94. Standard Double Room - Non-Smoking with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $94. Standard Triple Room - Non-Smoking with 3 single beds for 1 - 1 guests
  • Estimated price from: $94. Standard Twin Room - Non-Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $94. Single Room - Non-Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $99. Deluxe Twin Room - Non-Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $99. Deluxe Double Room - Non-Smoking with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $99. Deluxe Twin Room - Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $103. Corner Double Room - Non-Smoking with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $103. Corner Family Room - Non-Smoking with 2 single beds and 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $178. Corner Suite with Ocean View - Non-Smoking with 2 double beds for 1 - 1 guests
  • Estimated price from: $188. Suite with Tatami Area - Non-Smoking with 2 extra-large double beds and 4 futon beds for 1 - 1 guests
  • Estimated price from: $212. Club Twin Grand Room with Ocean View - Non-Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $212. Club Double Grande Room - Non-Smoking with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $212. Club Triple Room - Non-Smoking with 3 single beds for 1 - 1 guests
  • Estimated price from: $212. Club Twin Room - Non-Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $234. Executive Suite with Tatami Area - Non-Smoking for 1 - 1 guests
  • Estimated price from: $277. Club Suite Grande Room - Non-Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $380. Club Suite Kings Room - Non-Smoking with 1 double bed for 1 - 1 guests
  • Estimated price from: $520. Club Suite Royal Room - Non-Smoking with 4 double beds for 1 - 1 guests
  • Estimated price from: $211. Japanese-Style Family Room - Non-Smoking with 6 futon beds for 1 - 3 guests
  • Estimated price from: $271. Queens Family Room - Non-Smoking with 3 single beds and 2 double beds for 1 - 3 guests
  • Estimated price from: $376. Kings Family Room - Non-Smoking with 5 single beds for 1 - 3 guests
  • Estimated price from: $166. Standard Quadruple Room - Non-Smoking with 4 single beds for 1 - 4 guests
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FACILITIES

General:

  • Minimarket on site
  • Shared lounge/T V area
  • Vending machine (drinks)
  • Air conditioning
  • Car hire
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Non-smoking rooms
  • Room service

Outdoors:

  • Outdoor fireplace
  • Terrace
  • Garden

Wellness:

  • Fitness
  • Spa facilities
  • Sun umbrellas
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi Additional charge
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna Additional charge

Activities:

  • Bicycle rental
  • Live music/performance
  • Beach
  • Tennis equipment Additional charge
  • Horse riding Additional charge
  • Cycling
  • Karaoke Additional charge
  • Golf course (within 3 km) Additional charge
  • Tennis court Additional charge

Food & Drink:

  • Coffee house on site
  • Kid-friendly buffet
  • Kid meals
  • Breakfast in the room
  • Bar
  • Restaurant

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Safety deposit box Additional charge

Reception services:

  • Concierge service
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Business centre Additional charge
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • Outdoor swimming pool
  • Non-smoking rooms
  • Fitness centre
  • 7 restaurants
  • Free parking
  • Spa and wellness centre
  • Room service
  • Free WiFi
  • Bar
  • Very good breakfast

Outdoor swimming pool Free!:

  • Seasonal

Entertainment and family services:

  • Strollers

Parking Free private parking is possible on site (reservation is not needed).:

  • Electric vehicle charging station
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 14:00

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

880-8545 Miyazaki, Miyazaki, Yamasaki Hamayama, Japan

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