Hotel New Otani Makuhari

261-0021 Chiba, Chiba, Mihama-ku Hibino 2-120-3 , Japan

Guest reviews: 8.4

HOTEL OVERVIEW

You know what hits you first at the Hotel New Otani Makuhari? It’s not the lobby (though that’s pretty impressive) – it’s actually how quiet everything is despite being right in the heart of Chiba’s business district. I mean, you’re literally surrounded by the Makuhari Messe convention center and all these corporate towers, but somehow the hotel manages to feel like this calm oasis. The building itself is this sleek tower that honestly looks more like a fancy office building from the outside, but don’t let that fool you.

The location is sort of perfect if you think about it – you’re about 30 minutes from central Tokyo by train, but you get all this space and none of the chaos. Hibino district isn’t exactly a tourist hotspot, which actually works in your favor because you’re not fighting crowds for dinner reservations or dealing with tour groups clogging up the elevators. The JR Keiyo Line stops right at Kaihimmakuhari Station, maybe a 10-minute walk away, and from there you can shoot straight into Tokyo Station. Plus there’s this whole waterfront area nearby that most visitors never discover – great for morning runs if you’re into that.

What really sets this place apart though is how they handle the details. The rooms are properly spacious by Japanese standards (and I mean actually spacious, not just “for Japan” spacious), and the beds are these firm mattresses that somehow don’t leave you feeling like you slept on concrete. The bathrooms have those deep Japanese tubs that you can actually soak in, which is clutch after walking around Tokyo all day. Honestly, the staff here seems to anticipate what you need before you even ask – I had my phone charger delivered to my room within 15 minutes of mentioning it at the front desk. Check-in was smooth even during what appeared to be some big pharmaceutical conference happening at the Messe.

The restaurant situation is solid without being flashy – there’s this teppanyaki place on one of the upper floors with views over Tokyo Bay that locals actually use for special occasions, not just hotel guests. Room service runs late too, which matters more than you’d think when you’re dealing with jet lag. One small thing that bugged me was the air conditioning – it’s powerful but kind of loud, so light sleepers might want to pack earplugs. Also, while the hotel has parking, it fills up fast during convention season, so definitely reserve ahead if you’re driving.

The 8.4 rating makes sense when you stay here – it’s not trying to be the flashiest place in Tokyo, but everything just works the way it should. You get that five-star service level without the pretension, and you’re positioned perfectly for both business stuff at Makuhari and tourist adventures in the city. Plus there’s something refreshing about ending your day somewhere that feels genuinely relaxing instead of just expensive, you know?

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.2

Comfort: 9.0

Location: 9.0

Free WiFi: 8.9

Facilities: 8.6

Cleanliness: 9.0

Value for money: 7.8

Ambarish from India (4 December 2024)

9/10

Like the location of the hotel as this was close to the Makuhari messe and had a connecting walkway which worked well for us.

Carsten from Germany (5 October 2024)

9/10

Very short to Makuhari Fair

What could be improved: It is far away from Tokio

Ari from New Zealand (3 August 2024)

8/10

Great room that were generously sized, especially the bed.

What could be improved: The pool is a separate cost which i expected. However the sheer number of additional costs was baffling when the accommodation costs are considered.

T from Singapore (19 March 2024)

9/10

Wonderful selection of breakfast, mix of Japanese, other Asian and Western. Good spread and very good service.
Rooms are well-appointed and sea views are amazing.

What could be improved: Perhaps housekeeping was a little too eager to get us out of the room when we got up a bit late from bed, but their service was exceptional.

Ping from China (14 March 2024)

7/10

nice service, clean and comfortable.

What could be improved: It would be better to have a USB port.

Richard from Netherlands (23 November 2023)

9/10

I had an exhibition to attend in the Makuhari Messe. This hotel has a walking bridge (covered!) directly to that venue, so that was a no-brainer. My coworkers and business relations stayed in hotels next door or behind (APA, Francs). The New Otani is not only closer but it is more quiet than the APA and has far better facilities than Francs. The...

Richard from Netherlands (23 November 2023)

9/10

I had an exhibition to attend in the Makuhari Messe. This hotel has a walking bridge (covered!) directly to that venue, so that was a no-brainer. My coworkers and business relations stayed in hotels next door or behind (APA, Francs). The New Otani is not only closer but it is more quiet than the APA and has far better facilities than Francs. The breakfast is amazing, the service is great, the halls and the restaurant are spacey and beautiful. Room was super quiet, I stayed at the 10th floor and had a view on Makuhari, the ocean and Mount Fuji.

What could be improved: A separate shower inbstead of a bathtub with a shower would have been nice. Nothing special.

Robin from Belgium (3 July 2023)

9/10

Breakfast was eclectic and plentiful. Location great for the Makuhari messe, with simple walking access to the station and many local dining establishments, bars and shops. Hotel bus to and from both airports is convenient and cheap. Rooms a good size and of high quality. What could be improved: Dining facilities excellent, but quite expensive...

Robin from Belgium (3 July 2023)

9/10

Breakfast was eclectic and plentiful.
Location great for the Makuhari messe, with simple walking access to the station and many local dining establishments, bars and shops. Hotel bus to and from both airports is convenient and cheap.
Rooms a good size and of high quality.

What could be improved: Dining facilities excellent, but quite expensive. Breakfast not always of the highest quality.
Upstairs bar high quality, but expensive and a little soulless.
Don't forget the scale of Tpkyo; it's a fair distance to the city, with frequent standing on the train, or an expensive taxi ride.
Airport bus schedule is limited.

Matthew from Japan (30 March 2023)

7/10

for activities at the Messe the hotel is perfectly located. Top floor bar/lounge was very nice and had good views and breakfast was decent What could be improved: interior is a bit dated, beds and pillows could use a refresh—they were fine but not up to modern expectations. In-room amenities were not as expected, notably missing water although...

Matthew from Japan (30 March 2023)

7/10

for activities at the Messe the hotel is perfectly located. Top floor bar/lounge was very nice and had good views and breakfast was decent

What could be improved: interior is a bit dated, beds and pillows could use a refresh—they were fine but not up to modern expectations. In-room amenities were not as expected, notably missing water although there were vending machines on the second floor. Room service was clearly designed to discourage use

Darren from United States (25 March 2023)

8/10

The staff was excellent. The room was beautiful. The View was exquisite. The Internet was insanely fast. I needed to drop off my luggage as soon as I got there and they gave me the application for the check-in. When I got there, they'd already taken the luggage to the room as you'd expect from a 5 star hotel. Being connected to the Makuhari...

Darren from United States (25 March 2023)

8/10

The staff was excellent. The room was beautiful. The View was exquisite. The Internet was insanely fast. I needed to drop off my luggage as soon as I got there and they gave me the application for the check-in. When I got there, they'd already taken the luggage to the room as you'd expect from a 5 star hotel. Being connected to the Makuhari Convention Center made it very convenient to get to and from the event I went to.

What could be improved: Really nothing I didn't like. I guess the only very small complaint was the age of the bidet since I'd used much newer ones since I'd come to Japan. But even that is a tiny complaint.

Mark from Australia (26 February 2023)

9/10

Breakfast was more than adequate and very enjoyable.
Location is easy to find and has nice views out the windows.

What could be improved: Nothing stood out as lacking during my stay.

SURROUNDINGS

What's nearby:

  • Chiba Park: 9 km
  • 駿河台広場: 9 km
  • Chiba Port Tower: 9 km
  • 中野木1号広場: 8 km
  • 北磯辺第1公園: 2.8 km
  • Sanyo Media Flower Museum: 4.7 km
  • 幕張5丁目運動広場: 2.9 km
  • Inage Commercial Air Museum: 4 km
  • Chiba Prefectural Museum of Art: 9 km
  • 飯山満町3丁目子供の広場: 9 km

Restaurants & cafes:

  • Cafe/bar越中懐古: 1.8 km
  • Restaurantドミノピザ幕張店: 1.8 km
  • Restaurant本家絶品煮込みカツカレー 幕張店: 2.2 km

Top attractions:

  • Shinozaki Park: 17 km
  • Ichinoe Makkotei: 19 km
  • Urayasu Local Museum: 17 km
  • Shunkaen BONSAI Museum: 17 km
  • Former House of Otsuka Family: 18 km
  • Former House of Udagawa Family: 18 km
  • Ichikawa City Museum of Literature: 15 km
  • Chiba Museum of Science and Industry: 14 km

Beaches in the neighbourhood:

  • Inage beach: 4 km
  • Plaza Beach: 9 km
  • Makuhari Beach: 1 km

Public transport:

  • Metro Baraki-nakayama: 12 km
  • Metro Nishi-Funabashi: 11 km
  • Train Keisei Makuhari: 2.4 km
  • Train Kaihin Makuhari Station: 550 m

Closest airports:

  • Ibaraki Airport: 91 km
  • Narita International Airport: 40 km

ROOMS

  • Estimated price from: $146. Room Selected at Check-In - Non-Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $146. Room Selected at Check-In - Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $165. Moderate Twin Room - Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $221. Superior Twin Room - Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $234. Superior Corner Twin Room - Non-Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $179. Standard Twin Room - Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $179. Standard Double Room - Smoking with 1 large double bed for 1 - 2 guests
  • Estimated price from: $179. Standard Double Room - Non-Smoking with 1 large double bed for 1 - 2 guests
  • Estimated price from: $179. Standard Twin Room - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $260. Moderate Triple Room - Smoking with 3 single beds for 1 - 3 guests
  • Estimated price from: $260. Moderate Triple Room - Non-Smoking with 3 single beds for 1 - 3 guests
  • Estimated price from: $350. Superior Corner Triple Room - Non-Smoking with 3 single beds for 1 - 3 guests
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FACILITIES

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Chapel/shrine
  • Carpeted
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Non-smoking rooms
  • Room service

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

Wellness:

  • Spa and wellness centre Additional charge
  • Fitness centre Additional charge
  • Sauna Additional charge

Activities:

  • Mini golf Additional charge
  • Golf course (within 3 km) Additional charge
  • Tennis court Additional charge

Living Area:

  • Seating Area
  • Desk

Food & Drink:

  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Telephone

Reception services:

  • Invoice provided
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • 2 swimming pools
  • Non-smoking rooms
  • Fitness centre
  • 6 restaurants
  • Free parking
  • Spa and wellness centre
  • Room service
  • Free WiFi
  • Bar
  • Superb breakfast

Parking Free private parking is possible on site (reservation is not possible).:

  • Street parking
  • Accessible parking

2 swimming pools Pool 1 - indoor Additional charge Pool 2 - outdoor Additional charge:

  • Open all year
  • Adults only
  • Heated pool
  • Seasonal
  • All ages welcome
  • Shallow end
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HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 15:00
  • You'll need to let the property know in advance what time you'll arrive.

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

261-0021 Chiba, Chiba, Mihama-ku Hibino 2-120-3 , Japan

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