JW Marriott Hotel Nara

630-8013 Nara, Nara, Sanjo-Oji 1-1-1, Japan

Guest reviews: 8.7

HOTEL OVERVIEW

Honestly, I wasn’t expecting much when I first pulled up to the JW Marriott in Nara – I mean, it’s this gleaming tower that sort of sticks out among all the traditional architecture, and you know how that usually goes. But walking into the lobby, there’s something about the way they’ve balanced modern luxury with subtle nods to the ancient capital that actually works. The staff greets you with that particular Japanese attention to detail that makes you feel like they’ve been waiting specifically for you, not just any guest.

What really got me was the location – and I don’t mean that in the generic “convenient location” way everyone throws around. You’re literally a ten-minute walk from Kofukuji Temple, and honestly, there’s something magical about stepping out of your plush hotel room in the morning and wandering over to see the five-story pagoda before the tour groups arrive. The hotel sits right on Sanjo-Oji, which is perfect because you can easily walk to Nara Park (the deer will find you, trust me), but you’re also close enough to the JR station that day trips to Kyoto or Osaka are totally doable. I actually saw a few guests heading out with their small backpacks in the morning and returning with shopping bags in the evening.

The rooms themselves are spacious by Japanese standards – I mean, really spacious – with these floor-to-ceiling windows that give you either city views or glimpses of the surrounding mountains depending on your floor. The beds are that perfect Marriott level of comfort, though I’ll be honest, after walking around Nara all day (those temple grounds are bigger than you think), I probably would have slept well on anything. Room service was surprisingly quick, and the breakfast buffet has this great mix of Western options and local specialties. Pro tip: try the Nara-style kakinoha-zushi if they have it – it’s this persimmon leaf-wrapped sushi that’s totally unique to the area.

You know what impressed me most though? The concierge actually knew about the smaller temples and suggested visiting Kasuga Taisha early in the morning when the stone lanterns catch the light just right. That’s the kind of local insight you want from a place like this. The hotel does get busy during cherry blossom season and autumn – I was there in late October and the lobby was buzzing with international visitors – but the staff never seemed frazzled. Parking is handled by valet (which you’ll want because navigating those narrow streets with a rental car is… well, let’s just say it’s an adventure), and check-in was smooth even during what seemed like a busy period.

It’s definitely a splurge for Nara, where you could easily stay somewhere much cheaper, but if you want that five-star buffer between temple-hopping adventures and you appreciate having a really comfortable base to return to, it delivers. Plus, there’s something to be said for ending a day of exploring ancient Japan with a hot shower, room service, and views of the city lights from your oversized hotel room window.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.0

Comfort: 9.3

Location: 8.0

Free WiFi: 8.6

Facilities: 8.7

Cleanliness: 9.0

Value for money: 7.8

Helen from United Kingdom (6 September 2024)

9/10

Indoor swimming pool, very attentive staff and clean environment.

What could be improved: Everything was perfect

Hmt from Thailand (10 December 2024)

9/10

We recently had the pleasure of staying at this hotel, and while our experience was overall very positive, we wanted to share some detailed feedback to help recognize the key contributors to your property’s success and suggest areas for improvement. First and foremost, our dining experiences were absolutely exceptional. From breakfast to lunch and...

Hmt from Thailand (10 December 2024)

9/10

We recently had the pleasure of staying at this hotel, and while our experience was overall very positive, we wanted to share some detailed feedback to help recognize the key contributors to your property’s success and suggest areas for improvement.

First and foremost, our dining experiences were absolutely exceptional. From breakfast to lunch and dinner at their private Teppanyaki room, every meal was a masterpiece, complemented by attentive and genuinely warm service. The restaurant staff set a gold standard, going above and beyond to ensure a memorable dining experience. Their professionalism and friendliness truly stood out, and we cannot praise them highly enough.

Additionally, the bell service team, especially the three gentlemen from Nepal, were nothing short of outstanding. They exemplify what it means to deliver world-class hospitality. Their kindness, efficiency, and readiness to assist made us feel genuinely cared for. In fact, their impeccable service often compensated for areas where the front office fell short. Several fellow guests we spoke to while waiting for the shuttle bus also shared similar high praise for these individuals. They are truly the business card of this hotel and embody the very best of the JW Marriott brand.

What could be improved: We did face challenges with the operator and front office teams. Language barriers, particularly with the operator, made communication difficult at times. We felt the front office staff and the operator did not align with the otherwise very high standards of hospitality we experienced elsewhere in the hotel.

We share this feedback not to detract from the incredible work of the hotel exceptional team members but to encourage focus on an area that could be improved. A hotel’s success depends on the collective effort of all departments, and with some refinements in guest communication and front office, the overall guest experience could reach even greater heights.

Angela from Singapore (25 November 2024)

9/10

Like the Marriott standard and service

What could be improved: One of the reception staff ( a fresh boy face) cannot speak English and just keep quiet when other staff helps us. It is very strange to have such level service, especially in Japan

Josiah from Singapore (20 October 2024)

9/10

- Friendly staff and exceptional service.
- Clean and generally good facilities.
- Next to conference location.

What could be improved: - Breakfast spread can be improved.
- Shower facilities not as good.

Rianne from Israel (14 September 2024)

9/10

Amazing , would absolutely recommend

What could be improved: Nothing

Steven from United States (5 September 2024)

9/10

Excellent staff, smooth check in,, very good restaurants in the hotel. The room was spacious, clean, and comfortable. The facilities, amenities, and staff were 5 star through and through.

What could be improved: Nothing to dislike. It's a great hotel.

Honghua from Singapore (9 July 2024)

9/10

All staffs are very freindly and helpful. I enjoyed bicycling and Yoga provided by the hotel.

What could be improved: Brakfast is a bit simple but food is good.

Miyako from Australia (29 May 2024)

9/10

We are frequent international travellers and have stayed in a variety of accommodations. JW Mariott is among the best we have ever stayed in: great location, great multilingual staff, friendly service, amazing breakfast, comfortable room.

Nathalie from France (25 May 2024)

9/10

A lot !

What could be improved: Well furnished and very comfortable. Great staff very convenient

Joshua from Australia (26 April 2024)

9/10

Staff were so friendly

SURROUNDINGS

What's nearby:

  • Nara Park: 2.3 km
  • 猿沢池園地: 2.6 km
  • 登大路園地: 2.7 km
  • Naramachi Museum: 2.8 km
  • Heijo Palace Ruins: 1.5 km
  • Heijo Palace Museum: 3 km
  • Nara National Museum: 2.9 km
  • Nara Prefectural Art Museum: 2.6 km
  • Former Imperial Audience Hall: 2 km
  • Kintetsu Nara Station General Tourist Information Centre: 2.2 km

Restaurants & cafes:

  • Cafe/barプラザ新大宮店: 600 m
  • Cafe/bar新大宮6丁目横丁: 350 m
  • Restaurantラーメン 春友流: 600 m

Top attractions:

  • Isui-en: 3.1 km
  • Shosoin: 3.9 km
  • Joshi Kaikan: 6 km
  • Koriyama Castle: 6 km
  • Meisho Daijoin Garden: 3.1 km
  • Okumura Commemorative Museum: 3.1 km
  • The Kid's Science Museum of Photons: 5 km

Public transport:

  • Train Nara Station: 1.8 km
  • Train Kintetsu Nara Station: 2 km

Closest airports:

  • Kobe Airport: 71 km
  • Itami Airport: 49 km
  • Kansai International Airport: 77 km

ROOMS

  • Estimated price from: $304. Deluxe King Guest Room, Deluxe Guest room, 1 King, City view with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $337. Deluxe Twin Guest Room, Guest room, 2 Double, City view with 2 double beds for 1 - 2 guests
  • Estimated price from: $410. Executive King Guest Room, Executive lounge access, 1 King with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $443. Executive Twin Guest Room, Executive lounge access, 2 Double with 2 double beds for 1 - 2 guests
  • Estimated price from: $476. Nara Junior Suite, Junior Suite, 1 King, Sofa bed, City view with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $509. Griffin Junior Suite, Junior Suite, 1 King, Sofa bed with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $675. Executive Suite King, Executive Suite, 1 King, City view with 1 extra-large double bed for 1 - 2 guests
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FACILITIES

View:

  • City view

Bedroom:

  • Linen

General:

  • Shuttle service
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Soundproof rooms
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Pants press
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Kitchen:

  • Coffee machine
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath

Outdoors:

  • Terrace

Wellness:

  • Fitness/spa locker rooms
  • Fitness
  • Spa/wellness packages
  • Steam room
  • Spa facilities
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre

Activities:

  • Bicycle rental

Living Area:

  • Sofa

Food & Drink:

  • Wine/champagne
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant

Accessibility:

  • Wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed

Languages spoken:

  • English
  • French
  • Chinese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Reception services:

  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • Indoor swimming pool
  • Non-smoking rooms
  • Fitness centre
  • 3 restaurants
  • Private parking
  • Spa and wellness centre
  • Facilities for disabled guests
  • Room service
  • Bar
  • Good breakfast

Indoor swimming pool Free!:

  • Open all year
  • All ages welcome

Entertainment and family services:

  • Baby safety gates

Parking Private parking is possible on site (reservation is not possible) and costs ¥2,000 per day.:

  • Valet parking
  • Parking garage
  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 15:00

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

630-8013 Nara, Nara, Sanjo-Oji 1-1-1, Japan

Send Us a Message

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