Hilton Odawara Resort & Spa

250-0024 Kanagawa, Odawara, Nebukawa 583-1 , Japan

Guest reviews: 8.4

HOTEL OVERVIEW

You know what? I wasn’t expecting much when I first pulled up to the Hilton Odawara – honestly, I’d been burned by fancy resort names before. But this place sits on this incredible hillside perch in Nebukawa, and the moment you walk into that lobby, you get these sweeping views of Sagami Bay that just sort of stop you in your tracks. The whole building feels like it’s carved into the mountainside, which I guess makes sense since you’re basically on the edge of Hakone National Park here.

What really got me was how they’ve managed to nail that balance between feeling luxurious and actually being comfortable. The onsen – and I mean, you can’t have a proper resort in this part of Kanagawa without one – has these outdoor baths where you’re soaking in hot spring water while looking out at the Pacific. I spent way too much time there during my stay, especially in the early morning when the mist rolls off the water. The spa itself is honestly pretty spectacular too, though I’ll warn you it gets packed during cherry blossom season (learned that the hard way). The staff there actually knows what they’re doing with traditional treatments, not just going through the motions like some places.

Here’s the thing about the location that most people don’t realize until they get there – you’re only about ten minutes from Odawara Station by car, but it feels completely removed from everything. The resort runs a shuttle that’s pretty reliable, though I’d recommend renting a car if you want to explore the area properly. There’s this incredible drive up to Lake Ashi that starts basically right from the hotel, and you’ll kick yourself if you miss it. The rooms themselves are larger than typical Japanese hotels, which your luggage will thank you for, and most have those floor-to-ceiling windows that make you feel like you’re floating above the coastline. I mean, the 8.4 rating makes sense when you’re dealing with views like that and service that actually anticipates what you need. The restaurant situation is solid too – their kaiseki dinner showcases local Sagami Bay seafood, and while it’s pricey, it’s the kind of meal that makes you understand why people travel specifically for Japanese cuisine. Just don’t expect to roll out of bed and grab a quick breakfast – this is the kind of place where meals are events, which honestly suits the whole experience perfectly.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.2

Comfort: 9.2

Location: 8.5

Facilities: 8.9

Cleanliness: 9.2

Value for money: 7.8

Thomas from United States (8 December 2024)

9/10

If it were possible to give a higher rating than 5 I would, 10 sounds good. We were greeted by Shinoda-san and the service he provided was outstanding. We felt like special guests from the time we checked in to the time we checked out. Staff was outstanding, Facilities were outstanding. Lots of indoor and outdoor activities. We will definitely be...

Thomas from United States (8 December 2024)

9/10

If it were possible to give a higher rating than 5 I would, 10 sounds good. We were greeted by Shinoda-san and the service he provided was outstanding. We felt like special guests from the time we checked in to the time we checked out. Staff was outstanding, Facilities were outstanding. Lots of indoor and outdoor activities. We will definitely be back.

What could be improved: There was not anything we did not like. We wished we had booked for two days instead of one, but the next time we will book for two days.

Cher from Singapore (3 March 2025)

9/10

Hotel room is spacious and big. Gym is very big.

What could be improved: None

Ferdinand from Japan (27 December 2024)

9/10

Literally has everything for a staycation

David from Japan (6 December 2024)

9/10

The spacious well-maintained grounds and facilities are quite welcoming ; despite being large the lobby is furnished with enough comfortable chairs ,sofas that rugs that somehow makes one warm and at home. The room was well equipped with a spacious bathroom.

What could be improved: We thought the cost of meals food was a bit pricey.

Lindsay from Australia (11 November 2024)

8/10

Very attentive and well-mannered staff. The breakfast and dinner option. Location - away from the crowds. Beautiful surroundings.

Cody from United Kingdom (25 June 2024)

7/10

Location

What could be improved: The room was not good for the price. No one came to setup futons in tatami room. No extra linen for tatami room. Food was not good, except the soup. Order was forgot. Had to contact twice to get order

James from Japan (3 April 2024)

8/10

A great location for families with kids. A really good indoor and outdoor pool area plus a proper swimming pool for the more serious swimmer. The room was very spacious, clean and the beds and futons allowed for a pleasant nights rest. The onsen area was very good. What could be improved: There was a lack of affordable eating options. We used...

James from Japan (3 April 2024)

8/10

A great location for families with kids. A really good indoor and outdoor pool area plus a proper swimming pool for the more serious swimmer.

The room was very spacious, clean and the beds and futons allowed for a pleasant nights rest.

The onsen area was very good.

What could be improved: There was a lack of affordable eating options. We used room service but wonder how they can justify 3100 yen for a carbonara which was mediocre at best. The burger was good but overpriced at 3700 yen.
The gym is spacious but the absence of a bench press was disappointing.

Annelize from Japan (1 April 2024)

9/10

The room was spacious and comfortable. We had the most beautiful sea view. Staff were attentive and friendly. The facilities are amazing. My 12-year old twins love it and want to go back very soon

What could be improved: The menu at the restaurant is a bit limited. More variety on the menu would be appreciated

Kourosh from Australia (3 November 2023)

9/10

The place and view and the hotel facilities.

What could be improved: Location was not easily accessible without using hotel shuttle.
Another thing I didn’t like was we had to pay for using the facilities!!!

Ken from Japan (24 September 2023)

9/10

good sports facility, nice view

What could be improved: some pedestrian paths are not well managed

SURROUNDINGS

What's nearby:

  • Hotoku Museum: 7 km
  • Kodomo Yuenchi: 7 km
  • Odawara Castle: 7 km
  • Odawara Kokian: 7 km
  • Sumiyoshi Bridge: 7 km
  • Chokozan Shoutaiji: 8 km
  • Enoura Observatory: 3.2 km
  • Honma Yosegi Art Museum: 9 km
  • Suzuhiro Kamaboko Museum: 7 km
  • Hoshigayama Park Satsuki no sato: 6 km

Restaurants & cafes:

  • Cafe/bar Caffe Aruba: 9 km
  • Restaurant Kinopi House: 10 km
  • Cafe/bar湯本富士屋ホテル ラウンジ ウィステリア: 10 km

Top attractions:

  • Kei Hiraga Museum: 11 km
  • Kimura Art Museum: 10 km
  • Hakone Open-Air Museum: 18 km
  • Forest Adventure Hakone: 11 km

Natural beauty:

  • Forest Yugawara Plum Grove: 11 km

Beaches in the neighbourhood:

  • Miyukinohama Beach: 6 km

Public transport:

  • Train Kazamatsuri: 7 km
  • Train Hakone-Yumoto Station: 10 km

Closest airports:

  • Oshima Airport: 71 km
  • Tokyo Haneda Airport: 78 km

ROOMS

  • Estimated price from: $240. Twin Room with 2 single beds for 1 - 1 guests
  • Estimated price from: $249. Hilton Superior Twin Room with 2 single beds for 1 - 1 guests
  • Estimated price from: $263. Hilton Corner Twin Room with 2 single beds for 1 - 1 guests
  • Estimated price from: $332. Deluxe Room with Tatami Area (6 Adults) with 2 single beds for 1 - 1 guests
  • Estimated price from: $332. Junior Twin Suite with 2 single beds for 1 - 1 guests
  • Estimated price from: $397. Japanese Corner Suite with 2 single beds for 1 - 1 guests
  • Estimated price from: $429. Double Room - Dog Friendly with 2 single beds for 1 - 1 guests
  • Estimated price from: $556. Japanese Western Premium Suite with 2 single beds for 1 - 1 guests
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FACILITIES

View:

  • Sea view

Bedroom:

  • Alarm clock

General:

  • Shuttle service
  • Minimarket on site
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Packed lunches
  • Chapel/shrine
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Bathroom:

  • Bidet
  • Free toiletries
  • Hairdryer

Outdoors:

  • Picnic area
  • Sun terrace
  • BBQ facilities Additional charge
  • Terrace
  • Garden

Wellness:

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Body treatments
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty Services
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Activities:

  • Aerobics
  • Happy hour Additional charge
  • Badminton equipment Additional charge
  • Tennis equipment Additional charge
  • Water park
  • Kids' club Additional charge
  • Mini golf Additional charge
  • Bowling Additional charge
  • Karaoke Additional charge
  • Table tennis Additional charge
  • Children's playground
  • Games room
  • Tennis court Additional charge

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Visual aids: Tactile signs
  • Visual aids: Braille
  • Emergency cord in bathroom
  • Toilet with grab rails
  • Wheelchair accessible

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service Additional charge
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Radio
  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Business centre Additional charge
  • Meeting/banquet facilities

Great for your stay:

  • Spa and wellness centre
  • 2 restaurants
  • Fitness centre
  • Parking
  • WiFi
  • Air conditioning
  • Room service
  • Shuttle service (free)
  • Pets allowed
  • Free parking

Entertainment and family services:

  • Indoor play area

2 swimming pools Pool 1 - indoor Free!Pool 2 - outdoor Free!:

  • Open all year
  • All ages welcome
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels

Parking Free private parking is possible on site (reservation is not needed).:

  • Street parking
  • Accessible parking
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HOUSE RULES

Pets:

  • Free! Pets are allowed on request. No extra charges.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00

Check-out:

  • Until 12:00

Age restriction:

  • The minimum age for check-in is 18

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

250-0024 Kanagawa, Odawara, Nebukawa 583-1 , Japan

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