Vignette Collection The Windsor Hotel TOYA by IHG

049-5722 Hokkaido, Lake Toya, Shimizu 336 , Japan

Guest reviews: 8.2

HOTEL OVERVIEW

Nestled in the breathtaking landscape of Hokkaido, the 5-star Vignette Collection The Windsor Hotel TOYA by IHG stands as a monument to luxury and refinement on the shores of Lake Toya. This prestigious establishment, boasting an impressive rating of 8.2, has earned its reputation as one of the premier accommodations in northern Japan. Located at Shimizu 336 in the scenic Lake Toya region, the hotel offers guests an extraordinary blend of natural beauty and sophisticated comfort. Part of IHG’s exclusive Vignette Collection, this property embodies the brand’s commitment to unique, culturally connected luxury experiences. The stunning location provides unparalleled views of Lake Toya, one of Japan’s most beautiful caldera lakes, and the surrounding volcanic mountains that form part of the Shikotsu-Toya National Park. This exceptional setting allows guests to immerse themselves in the serene beauty of Hokkaido while enjoying world-class amenities and service. The Windsor Hotel TOYA elevates hospitality to an art form, with elegantly appointed rooms and suites designed to maximize comfort while showcasing the spectacular panoramic views of the lake and mountains. Each accommodation space reflects thoughtful Japanese design principles merged with international luxury standards, creating peaceful retreats after days spent exploring the natural wonders of the region. The hotel’s well-reviewed dining options celebrate Hokkaido’s reputation as Japan’s agricultural heartland, with restaurants serving the freshest local seafood, premium Wagyu beef, and seasonal produce harvested from the island’s fertile soil. The culinary team masterfully blends traditional Japanese techniques with contemporary presentations, creating memorable gastronomic experiences that have contributed to the hotel’s strong 8.2 rating. For relaxation, guests can indulge in the hotel’s spa facilities, which often incorporate local ingredients and Japanese bathing traditions to create rejuvenating treatments that honor the region’s natural bounty. Beyond the hotel’s luxurious confines, The Windsor Hotel TOYA serves as an ideal base for exploring Hokkaido’s natural splendors throughout all four distinct seasons. In winter, guests can access world-class skiing at nearby resorts; spring brings spectacular cherry blossoms; summer offers perfect conditions for hiking, golf, and water activities on Lake Toya; while autumn transforms the landscape with breathtaking foliage. The hotel’s concierge team excels at arranging customized experiences that showcase the best of each season, from private boat tours on the lake to guided excursions to nearby Noboribetsu’s famous hot springs or the historic port city of Hakodate. The property’s thoughtful integration with its natural surroundings, combined with its impeccable service standards and attention to detail, explains why discerning travelers consistently award it high ratings. As part of IHG’s distinguished portfolio, The Windsor Hotel TOYA maintains exacting international standards while offering an authentic, place-specific experience that connects guests to the unique cultural and natural heritage of Hokkaido. Whether visiting for a romantic getaway, a family vacation, or a corporate retreat, guests find themselves enchanted by this remarkable 5-star property that perfectly captures the subtle elegance and natural majesty of Japan’s northern island.

HOTEL HIGHLIGHTS

Image 2 of Vignette Collection The Windsor Hotel TOYA by IHGImage 3 of Vignette Collection The Windsor Hotel TOYA by IHG

Reviews

Staff: 8.6

Comfort: 9.0

Location: 8.6

Facilities: 8.6

Cleanliness: 8.9

Value for money: 7.7

识途老马 from Australia (6 November 2023)

9/10

The hotel dispatches a shuttle to JR Toya Station on time to pick up guests. The hotel is located in a scenic spot with excellent service from all staff, comprehensive facilities, and is a five-star hotel worth revisiting.”

Shuxia from China (4 March 2025)

8/10

What could be improved: food price is high, maybe can consider reduce the food price to increase more consumption. The rest is good.

Livio from Japan (17 August 2024)

9/10

The settings and views are superb: from one side totally unobstructed views of Lake Toya and the sea on the other side! Our room had a Lake view and we took full advantage of that. The hotel decor, style and appearance are grand, and not by chance this hotel has been a repeated choice for several high profile events, such as G8 summits and so on. ...

Livio from Japan (17 August 2024)

9/10

The settings and views are superb: from one side totally unobstructed views of Lake Toya and the sea on the other side! Our room had a Lake view and we took full advantage of that.
The hotel decor, style and appearance are grand, and not by chance this hotel has been a repeated choice for several high profile events, such as G8 summits and so on.
The choice of restaurants and food is varied and the quality of the food is excellent (we tried only Japanese food).
The onsen/spa (one of them, which alternates daily between male and female) has an outdoor warm pool, with views of Lake Toya.
Aside the onsen, there are very good facilities including swimming pools, souvenir shops, golf, skiing (in winter), etc.

What could be improved: The gym was quite small and not sufficiently equipped - e.g. no weights nor dumbbells.
Some of the decoration items, upon closer scrutiny, were made of plastic, which did not quite fit the grandness of the place.
Because of the location and the climate in the area, visibility can be very low. This was the case during two of the three days of our stay and we were fortunate that we had at least one day of clear and gorgeous weather. If you care about the views, take this into account when booking your stay.
While the food in the hotel restaurants is excellent, it is also quite pricey - still an acceptable quality/price but be prepared to shell around ¥15,000 - 20,000 per person at least.

Luke from Australia (4 August 2024)

9/10

stunning views, and comfortable rooms

What could be improved: Maybe a little bit expensive, and at dinner they forgot to bring us our drinks, but really everything else was excellent

Khalid from United Arab Emirates (14 July 2024)

7/10

Location

What could be improved: AC not cooling

Alex from France (29 April 2024)

7/10

The vue and the luxury standard of the facilities. What could be improved: Restaurant organisation attrocious. 8 restaurants. All open from 17.30 to 20.30 and 3 from 12.00 to 14.30. Room service(8 items on menu, no alchohol) 19.30 to 21.30. Breakfast stops at 10.00 All restaurants fully booked when we checked in at earliest time, 15.00, mo tables...

Alex from France (29 April 2024)

7/10

The vue and the luxury standard of the facilities.

What could be improved: Restaurant organisation attrocious. 8 restaurants. All open from 17.30 to 20.30 and 3 from 12.00 to 14.30. Room service(8 items on menu, no alchohol) 19.30 to 21.30. Breakfast stops at 10.00
All restaurants fully booked when we checked in at earliest time, 15.00, mo tables available in any restaurant. Room service took 1 hour.. Inadmissable that not at least 1(or 2) restaurants open throughoutt the day

Eleanor from Philippines (30 March 2024)

7/10

Gilligans had very good breakfast. We enjoyed the quality and servings. Much appreciated. Also, staff, paticularly Malala, was friendly and engaging. The onsen was well-provided for. What could be improved: There was no room service, except at 19:30. We arrived early afternoon and had no food to order, tho’ famished. Bummer. Japanese breakfast was...

Eleanor from Philippines (30 March 2024)

7/10

Gilligans had very good breakfast. We enjoyed the quality and servings. Much appreciated. Also, staff, paticularly Malala, was friendly and engaging. The onsen was well-provided for.

What could be improved: There was no room service, except at 19:30. We arrived early afternoon and had no food to order, tho’ famished. Bummer. Japanese breakfast was limited, no other options given (e.g. if coffee was preferred over tea). Tha quality of food was very good, however. Wifi was slow in the room and lobby and unavailable at the gym.

Connor from United Kingdom (29 March 2024)

9/10

Although the location for views is really good. As it's so far away from the town and lake, you need a taxi or use the shuttle bus to get to and from the hotel.

Sh from Singapore (18 March 2024)

9/10

Delicious food, beautiful flower arrangements and great facilities especially the onsen. Rooms are clean and comfortable. We were delighted to spot baby fox at breakfast.

What could be improved: Some staff can't speak English.

Lynette from Singapore (29 December 2023)

8/10

The view is amazing - we booked an ocean room but got upgraded to a room with a lake view and it was beautiful! The entire place looks pretty grand. Food was average.

What could be improved: There elevators are rather confusing from the carpark to the hotel reception. The location might not be that convenient if you are not coming by car.

SURROUNDINGS

Restaurants & cafes:

  • Cafe/bar Lake-Hill Farm: 4.7 km
  • Restaurantめしどころ松前屋: 11 km
  • Restaurantラ・ロカンダ・デル・ピットーレ: 6 km

Natural beauty:

  • Lake Lake Toya: 11 km

Ski lifts:

  • Orofure Lift: 29 km
  • East Pair Lift 2: 37 km
  • Isola Pair Lift 5: 32 km

Public transport:

  • Train Usu Station: 16 km

ROOMS

  • Estimated price from: $275. Premium Queen Room with Sea Side with 1 large double bed for 1 - 2 guests
  • Estimated price from: $275. Premium Twin Room with Sea Side with 2 single beds for 1 - 2 guests
  • Estimated price from: $301. Premium Twin Room with Lake Side with 2 single beds for 1 - 2 guests
  • Estimated price from: $381. King Suite with Sea Side with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $381. Twin Suite with Sea Side with 2 single beds for 1 - 2 guests
  • Estimated price from: $434. King Suite with Lake Side with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $434. Twin Suite with Lake Side with 2 single beds for 1 - 2 guests
Image 4 of Vignette Collection The Windsor Hotel TOYA by IHGImage 5 of Vignette Collection The Windsor Hotel TOYA by IHG

FACILITIES

Ski:

  • Ski-to-door access
  • Ski equipment hire on site
  • Ski school Additional charge

General:

  • Shuttle service
  • Designated smoking area
  • Air conditioning
  • Heating
  • Car hire
  • Chapel/shrine
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Non-smoking rooms
  • Room service

Outdoors:

  • Garden

Wellness:

  • Fitness/spa locker rooms
  • Spa facilities
  • Sun loungers or beach chairs
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Activities:

  • Bicycle rental Additional charge
  • Tennis equipment Additional charge
  • Entertainment staff
  • Mini golf
  • Horse riding Additional charge
  • Cycling
  • Hiking Additional charge
  • Canoeing
  • Children's playground
  • Skiing
  • Golf course (within 3 km) Additional charge
  • Tennis court Additional charge

Food & Drink:

  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Bar
  • Restaurant

Languages spoken:

  • Japanese

Cleaning services:

  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Safety deposit box

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Meeting/banquet facilities

Great for your stay:

  • Spa and wellness centre
  • Restaurant
  • Fitness centre
  • Parking
  • Room service
  • Shuttle service (free)
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • Tennis court

Indoor swimming pool Free!:

  • Open all year

Entertainment and family services:

  • Babysitting/child services
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 8 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00 to 00:00
  • You'll need to let the property know in advance what time you'll arrive.

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

049-5722 Hokkaido, Lake Toya, Shimizu 336 , Japan

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