Hakone Hisui

250-0631 Kanagawa, Hakone, Sengokubara 837, Japan

Guest reviews: 8

HOTEL OVERVIEW

You know what struck me first about Hakone Hisui? It’s tucked away in Sengokubara – and I mean really tucked away – where most tourists never venture because they’re all clustling around Lake Ashi or the ropeway stations. This is actually one of the quieter pockets of Hakone, surrounded by pampas grass fields that turn this incredible golden color in autumn (though honestly, they’re pretty stunning year-round).

The ryokan itself feels like someone’s extremely wealthy and tasteful uncle decided to open his mountain retreat to guests. Everything here whispers rather than shouts – the staff moves around with that particular Japanese efficiency that somehow never feels rushed, and the whole place has this sense of… well, I guess refined calm is the best way to put it. The rooms are what you’d expect from a five-star place, but what I didn’t expect was how quiet it gets at night. Like, properly quiet – no traffic sounds filtering up from Route 138, just the occasional rustle of wind through the trees. The onsen here is the real draw though. They’ve got both indoor and outdoor baths, and the outdoor one – honestly, soaking there while looking out at the Hakone mountains with that slightly sulfurous smell in the air that reminds you you’re in proper hot spring country – it’s worth the splurge alone.

What I really appreciated was the location’s practicality. You’re about a fifteen-minute drive from Gora (where the funicular starts), but far enough out that you escape the day-tripper crowds completely. The hotel provides shuttle service to Gora Station, which is clutch because parking around the main tourist spots can be a nightmare, especially during cherry blossom season or the autumn color rush. The kaiseki dinners here are exceptional – they source a lot of ingredients locally, and you can actually taste the difference in the mountain vegetables. I mean, I’m usually skeptical when places go on about their “local sourcing,” but this felt genuine. The presentation is Instagram-worthy if that’s your thing, but more importantly, it just tastes incredible. Service can feel a bit formal if you’re used to more casual places, but that’s pretty standard for this level of ryokan – it’s respectful rather than stuffy, if that makes sense. The 8.0 rating seems about right to me; it’s genuinely excellent without being absolutely perfect. Maybe the rooms could use slightly better lighting for reading, and the shuttle schedule could be a bit more frequent, but these are minor quibbles with what’s ultimately a really special place to experience traditional Japanese hospitality in one of the country’s most beautiful regions.

HOTEL HIGHLIGHTS

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Reviews

Staff: 8.5

Comfort: 8.5

Location: 9.0

Facilities: 8.5

Cleanliness: 8.9

Value for money: 7.3

Val from Hong Kong (23 February 2023)

8/10

the room and the bathroom was spacious

What could be improved: The price is on the high side but lacking uniqueness that distinguish itself from other hotels within the Hakone area

吉田 from Japan (3 May 2022)

7/10

スタッフ対応。料理がそこそこ美味しい。ゆとりがあるスペースでの食事。適正な客数。

What could be improved: 部屋風呂に髪の毛(長髪)が残っていたこと。

田中 from Japan (19 September 2022)

8/10

食事も美味しかったし、大浴場も綺麗で温泉で肌もツルツルになり大満足でした。スタッフの方にも良くしてもらいまた来たいなと思いました。

What could be improved: 特になかったです。

Kobayashi from Japan (18 July 2022)

8/10

夕食朝食は、見た目味付けとも非常によかった。さらに、配膳担当の女性のレベル質ともすばらしかった。もてなしの態度がよく、食事が楽しくできました。その結果、ホテル全体がとても良いと思えるようになりました。
パートナーの食事を介助するために、配膳担当の女性と、板前さんの連携で安全に食べやすく工夫をしていただいたりと、いろいろお世話になりました。にこやかなサービスでとても気持ちが良い時間を持てました。

まりりんこりりん from Japan (20 November 2022)

3/10

外観と景色

What could be improved: 宿泊者にもかかわらず夕食の準備してもらえなかった。ルームサービスしたが時間もかかり、美味しくなかった。部屋温泉つきとはいうものの最悪でした。80000円以上の代金でこのサービスでは納得いかない。今後、利用することはない。

S from United States (30 November 2022)

8/10

Kosuke from United States (25 June 2022)

8/10

Mami from Japan (14 August 2022)

8/10

Hideki from Japan (4 May 2022)

8/10

Saito from Japan (1 October 2022)

8/10

SURROUNDINGS

What's nearby:

  • Pola Museum: 2.2 km
  • Hakone Gora Park: 6 km
  • Taiko no Iwaburo: 7 km
  • Okada Museum of Art: 6 km
  • Hakone Museum of Art: 5 km
  • Hakone Lalique Museum: 550 m
  • Venetian Glass Museum: 1.4 km
  • Hakone Open-Air Museum: 6 km
  • Hakone Museum of Photography: 5 km
  • Hakone Botanical Garden of Wetlands: 650 m

Restaurants & cafes:

  • Cafe/bar仙石 花詩: 400 m
  • Restaurant湿生茶屋: 550 m
  • Cafe/bar箱根ハイランドホテル ラウンジ: 1.1 km

Top attractions:

  • Odawara Castle: 18 km
  • Palette Gotemba: 10 km
  • Hakone Checkpoint: 12 km
  • Kamiyokoyama Iseki: 11 km
  • Hatajuku Ichirizuka: 11 km
  • Narukawa Art Museum: 11 km
  • Higashi Tanaka Fujimi Park: 10 km
  • Fuji Ashinoko Panorama Park: 8 km
  • Tamamura Toyoo Life Art Museum: 11 km
  • Buddhist Stoneworks at Motohakone: 11 km

Natural beauty:

  • Lake Lake Ashi: 10 km
  • Mountain Kintokiyama: 3 km
  • Waterfall Chisuji Falls: 7 km

Ski lifts:

  • Yeti 1: 32 km
  • Yeti 2: 32 km
  • Yeti 3: 32 km

Public transport:

  • Train Sounzan: 4.7 km
  • Train Togendai Station: 5 km

Closest airports:

  • Oshima Airport: 93 km

ROOMS

  • Estimated price from: $689. Deluxe Triple Room with 2 single beds for 1 - 2 guests
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FACILITIES

View:

  • View

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Carpeted
  • Lift
  • Non-smoking rooms

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Outdoor furniture
  • Balcony
  • Terrace
  • Garden

Services:

  • Shuttle service Additional charge
  • Daily housekeeping
  • Shared lounge/T V area
  • Vending machine (drinks)
  • Luggage storage
  • Wake-up service
  • Fax/photocopying Additional charge
  • 24-hour front desk

Wellness:

  • Massage chair
  • Spa lounge/relaxation area
  • Spa facilities
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Sauna

Living Area:

  • Sofa
  • Desk

Food & Drink:

  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed

Languages spoken:

  • English
  • Japanese

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • DVD player
  • TV

Great for your stay:

  • Spa and wellness centre
  • Restaurant
  • Private bathroom
  • Balcony
  • Parking
  • Free WiFi
  • Air conditioning
  • View
  • Flat-screen TV
  • Terrace

Parking Free private parking is possible on site (reservation is not needed).:

  • Street parking
  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 15:00 to 19:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00

Age restriction:

  • The minimum age for check-in is 18

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

250-0631 Kanagawa, Hakone, Sengokubara 837, Japan

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