Tenseien

250-0311 Kanagawa, Hakone, Yumoto 682, Japan

Guest reviews: 8.7

HOTEL OVERVIEW

You know what struck me first about Tenseien? The smell of sulfur hit me the moment I stepped out of the taxi – and I mean that in the best possible way. This place sits right in the heart of Hakone-Yumoto, maybe a five-minute walk from the train station, and honestly, you can’t miss the traditional wooden facade even among all the other ryokans lining the street. It’s one of those spots that’s been around forever (I’m talking generations here), and the locals actually know it by name, which always feels like a good sign to me.

The onsen here is what really sets it apart from the dozen other hot spring hotels you’ll pass on your way in. They’ve got this outdoor bath that overlooks the Hayakawa River – well, sort of overlooks it through the trees anyway – and the water temperature is just perfect, not scalding like some places I’ve been to in the area. The indoor baths are split by gender (obviously), but there’s this communal feeling when you’re soaking there in the evening with other guests, everyone kind of quietly unwinding from their day of hiking or temple-hopping. I actually ended up chatting with a couple from Osaka who recommended this incredible soba place just down the hill – that’s the kind of atmosphere this place creates.

What I really appreciated was how they handle the whole ryokan experience without making it feel stuffy or intimidating for first-timers. The staff speaks enough English to help you out, but they’re not hovering or overly formal about it. My room was traditional tatami with futon bedding (which, heads up, might be tough if you have back issues), but the views of the surrounding mountains through those paper screens were honestly worth any minor discomfort. The kaiseki dinner they serve in your room is pretty spectacular – lots of local seasonal stuff, beautifully presented, though I’ll warn you it’s a LOT of food. Breakfast was simpler but hit the spot, especially after a morning soak.

The location is actually perfect for exploring Hakone without dealing with the crowds up at Lake Ashi. You’re right on the Old Tokaido road, so you can walk to several temples and shrines, plus there’s a convenience store literally next door for any random stuff you forgot to pack. Parking is tight if you’re driving – they have spots but you’ll want to arrive early in the day. The 8.7 rating feels about right to me; it’s not luxury in the Western sense, but it’s authentic and comfortable, with that genuine hospitality that makes Japanese ryokans special. If you’re looking for your first real hot springs experience or just want to decompress somewhere that feels genuinely Japanese rather than touristy, Tenseien delivers without breaking the bank.

HOTEL HIGHLIGHTS

Image 2 of TenseienImage 3 of Tenseien

Reviews

Staff: 9.0

Comfort: 8.8

Location: 8.5

Free WiFi: 8.4

Facilities: 8.9

Cleanliness: 9.0

Value for money: 8.5

Putri from Netherlands (23 June 2024)

9/10

Here for solo travelling as a female, first time staying at a ryokan. Although English communication is rather limited, staffs are very helpful -- they really tried their best to help and explain how things work there. What could be improved: Location was a bit far from the Hakone-Yumoto station, so if you are planning to stay here, I would...

Putri from Netherlands (23 June 2024)

9/10

Here for solo travelling as a female, first time staying at a ryokan. Although English communication is rather limited, staffs are very helpful -- they really tried their best to help and explain how things work there.

What could be improved: Location was a bit far from the Hakone-Yumoto station, so if you are planning to stay here, I would suggest to pack light! Otherwise prepare to lug your suitcases up and down hill.

Chuying from France (22 February 2025)

9/10

Nice, clean and comfortable hotel with hot spring. The breakfast is super great. The view in the garden is amazing. it's 15-min from the station of Hakone Yomoto.

Jun from Australia (19 January 2025)

9/10

Clean, well maintained, good facilities

What could be improved: A bit far to walk from the main train station, but it’s manageable.

Kahlia from Australia (20 December 2024)

9/10

In a great location, buffet dinner was lovely, room and private outdoor bath was wonderful.

Elvy from United States (14 October 2024)

9/10

Cleanliness and helpful staffs

Claire from United States (1 October 2024)

9/10

The gardens and waterfall were magnificent. The room was clean and comfortable. Every employee was helpful. The rooftop onsen was absolutely wonderful; with baths inside and outside. The area is beautiful, and the buffet had many options.

Lee from United States (12 July 2024)

9/10

Hot Spring was awesome

What could be improved: Staff a limited on English but using translation app works well

Chen from United States (28 June 2024)

9/10

Staff was so helpful!!! Breakfast and dinner are delicious!

Rtravel from Germany (22 May 2024)

9/10

Nice little mountain park of the hotel, stamps to collect for the kids, onsen open until after midnight. Super breakfast and dinner buffet. All in all still fantastic. What could be improved: Toilet looked clean but still smelled. I fixed that by wiping the hidden places myself. At breakfast/dinner, the smell of oil was pungent and clothes then...

Rtravel from Germany (22 May 2024)

9/10

Nice little mountain park of the hotel, stamps to collect for the kids, onsen open until after midnight. Super breakfast and dinner buffet.

All in all still fantastic.

What could be improved: Toilet looked clean but still smelled. I fixed that by wiping the hidden places myself. At breakfast/dinner, the smell of oil was pungent and clothes then smelled of it.

Alice from United States (22 May 2024)

9/10

We liked every thing at Tenseien. The staffs were great, very polite, friendly and helpful. The service was exceptional. Our room with a sitting area, 1.5 bathroom and an open aired bath was spacious and comfortable. We loved the roof top onsens and the garden. The whole place was just so beautiful. We enjoyed the garden, the pond and the...

Alice from United States (22 May 2024)

9/10

We liked every thing at Tenseien. The staffs were great, very polite, friendly and helpful. The service was exceptional. Our room with a sitting area, 1.5 bathroom and an open aired bath was spacious and comfortable. We loved the roof top onsens and the garden. The whole place was just so beautiful. We enjoyed the garden, the pond and the waterfalls. The hotel was very clean. The restaurant served buffet breakfast and dinner with varieties of food choices for everyone. It’s only 15 to 20 minutes walk to town and train station.

What could be improved: Wish there were options for Kaiseki dinner

SURROUNDINGS

What's nearby:

  • Odawara Castle: 6 km
  • Odawara Kokian: 5 km
  • Taiko no Iwaburo: 6 km
  • Kei Hiraga Museum: 750 m
  • Chokozan Shoutaiji: 3.4 km
  • Hatajuku Ichirizuka: 4.4 km
  • Okada Museum of Art: 6 km
  • Forest Adventure Hakone: 1.6 km
  • Honma Yosegi Art Museum: 2.5 km
  • Suzuhiro Kamaboko Museum: 3.9 km

Restaurants & cafes:

  • Cafe/bar茶のちもと: 700 m
  • Cafe/bar豆腐処 萩野: 650 m
  • Cafe/bar画廊喫茶ユトリロ: 800 m

Top attractions:

  • Pola Museum: 10 km
  • Hakone Gora Park: 8 km
  • Hakone Checkpoint: 9 km
  • Hakone Museum of Art: 8 km
  • Hakone Lalique Museum: 12 km
  • Venetian Glass Museum: 11 km
  • Hakone Open-Air Museum: 7 km
  • Buddhist Stoneworks at Motohakone: 8 km
  • Hakone Botanical Garden of Wetlands: 13 km

Natural beauty:

  • Waterfall Chisuji Falls: 5 km

Ski lifts:

  • Yeti 1: 44 km
  • Yeti 2: 44 km
  • Yeti 3: 44 km

Beaches in the neighbourhood:

  • Miyukinohama Beach: 6 km

Public transport:

  • Train Tonosawa Station: 1.6 km
  • Train Hakone-Yumoto Station: 1.1 km

Closest airports:

  • Oshima Airport: 81 km
  • Tokyo Haneda Airport: 97 km

ROOMS

  • Estimated price from: $210. Twin Room - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $210. Japanese-Style Room with Shared Bathroom - Non-Smoking with 2 futon beds for 1 - 2 guests
  • Estimated price from: $362. Twin Room with Tatami Area - Non Smoking with 2 single beds for 1 - 3 guests
Image 4 of TenseienImage 5 of Tenseien

FACILITIES

General:

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Soundproof rooms
  • Lift
  • Heating
  • Non-smoking rooms

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Bidet
  • Toilet
  • Free toiletries

Outdoors:

  • Garden

Services:

  • Vending machine (drinks)
  • Luggage storage
  • Wake-up service
  • 24-hour front desk
  • Meeting/banquet facilities Additional charge

Wellness:

  • Hot spring bath
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Sauna

Activities:

  • Karaoke Additional charge

Food & Drink:

  • Restaurant

Accessibility:

  • Upper floors accessible by elevator

Languages spoken:

  • Japanese
  • Chinese

Safety & security:

  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Telephone
  • TV

Most popular facilities:

  • Non-smoking rooms
  • Restaurant
  • Private parking
  • Spa and wellness centre
  • Free WiFi
  • Hot spring bath
  • 24-hour front desk
  • Exceptional breakfast
Image 6 of TenseienImage 7 of Tenseien

HOUSE RULES

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 15:00 to 18:00

Check-out:

  • Until 10:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

250-0311 Kanagawa, Hakone, Yumoto 682, Japan

Send Us a Message

Fill out the form below, and one of our concierge specialists will get back to you promptly.