Palace Hotel Tokyo

100-0005 Tokyo-to, Chiyoda-ku Marunouchi 1-1-1, Japan

Guest reviews: 9.4

HOTEL OVERVIEW

Look, I’ve stayed at a lot of hotels in Tokyo, but the Palace Hotel honestly caught me off guard – and I mean that in the best way possible. You know how most luxury places in Marunouchi feel a bit stuffy and corporate? This one actually manages to feel both sophisticated and welcoming, which is harder to pull off than you’d think. The moment you walk into that lobby, there’s this immediate sense of calm that’s pretty remarkable considering you’re literally across from Tokyo Station (and trust me, you can hear the hustle if you listen for it, but somehow it doesn’t feel intrusive).

What really gets me about this place is the view situation – I mean, you’re staring directly at the Imperial Palace East Gardens, which is sort of surreal when you think about it. Most Tokyo hotels give you concrete and neon, but here you’ve got these ancient pine trees and traditional stonework right outside your window. The rooms themselves are spacious by Tokyo standards (actually spacious, not “Tokyo spacious” which usually means you can touch both walls at once), and there’s this attention to detail that feels distinctly Japanese without being theme-park-y about it. The bathroom marble is ridiculous – like, almost too nice to actually use, but you will anyway because the soaking tub is perfect after walking around Ginza all day.

Here’s what I wish someone had told me before I went: the restaurant situation is legitimately excellent, but book ahead because locals know about this place too. The French restaurant on the sixth floor – Crown – is where Tokyo business people bring clients they actually want to impress, not just expense-account dinners. And honestly, the breakfast is worth getting up for, which says something because I’m normally a coffee-and-go person. The service walks that perfect line between attentive and not hovering, which can be tricky to find in five-star places. One tiny thing though – the WiFi can be a bit spotty on higher floors during busy periods, but the front desk sorts it out quickly if you mention it. The location is pretty much unbeatable if you’re doing any business in the financial district or want easy access to everywhere else (Ginza is a five-minute walk, Nihonbashi is right there, and you’re connected to half of Tokyo via the station tunnels). It’s pricey, sure, but for what you get – and where you are – it actually feels reasonable, which is saying something for Tokyo luxury hotels.

HOTEL HIGHLIGHTS

Image 2 of Palace Hotel TokyoImage 3 of Palace Hotel Tokyo

Reviews

Staff: 9.7

Comfort: 9.8

Location: 9.5

Free WiFi: 10.0

Facilities: 9.5

Cleanliness: 9.7

Value for money: 8.3

Francis from United Kingdom (26 July 2024)

10/10

Excellent location v close to Tokyo Station and Maranouchi yet adjacent the Palace gardens, so very quiet and serene. We had an open view over the gardens. Excellent, comfortable room and very good bathroom. Good breakfast and dinner ie good restaurant with decent wine list. Excellent staff including wait staff in the restaurant and Housekeeping...

Francis from United Kingdom (26 July 2024)

10/10

Excellent location v close to Tokyo Station and Maranouchi yet adjacent the Palace gardens, so very quiet and serene. We had an open view over the gardens. Excellent, comfortable room and very good bathroom. Good breakfast and dinner ie good restaurant with decent wine list. Excellent staff including wait staff in the restaurant and Housekeeping staff who took trouble to solve our IT compatability issues. Lovely decor with beautiful floral dis[lays and artwork.

What could be improved: Nothing! Though the 2 tier system at breakfast could have been better explained. Just regret I didn't have time to try the pool!

Sylvain from United Kingdom (2 March 2025)

10/10

Location and restaurant

What could be improved: Nothing

Claudia from Switzerland (19 February 2025)

9/10

Excellent location

Geoffrey from United States (4 November 2024)

10/10

It's an amazing site and facility.

Chris from United Kingdom (19 October 2024)

10/10

Everything. In particular the service was exceptional.

What could be improved: Nothing.

Mikhail from Canada (12 September 2024)

10/10

Nice and helpful staff, location, comfort

What could be improved: Carpet needs a small refresh

Aleksei from Montenegro (22 May 2024)

10/10

Best place and view in all beautiful Tokyo
Also one of the best bars ever
Highly recommended

Hatch from Australia (21 April 2024)

10/10

Extremely clean great decor

What could be improved: N/a

Catherine from Australia (10 April 2024)

10/10

Location, staff and facilities amongst the best in Tokyo. A true international hotel and the best we have stayed at during our extensive holiday in Japan.

What could be improved: When we dined at the French Michelin restaurant the staff described every dish in detail which deterred from just having the pleasure of enjoying it.

Matteo from Italy (8 April 2024)

8/10

Modern hotel, close to the subway, excellent breakfast, staff very gentle. What could be improved: We booked for 2 adults and 3 kids and I got 2 rooms as requested, but 4 beds. Apparently they consider a 4 year old child to be sleeping in bed with parents. If it was like that I wouldnt have asked 5 people stayng. When I asked to add one bed they...

Matteo from Italy (8 April 2024)

8/10

Modern hotel, close to the subway, excellent breakfast, staff very gentle.

What could be improved: We booked for 2 adults and 3 kids and I got 2 rooms as requested, but 4 beds. Apparently they consider a 4 year old child to be sleeping in bed with parents. If it was like that I wouldnt have asked 5 people stayng. When I asked to add one bed they said it was not possible. So we had to sleep in 3 in a king size bed. This is not the level of service I expect from a top notch 5 stars hotel.

SURROUNDINGS

What's nearby:

  • Wadakuramon: 250 m
  • Ninomaru Garden: 600 m
  • Kokyo Otemon Gate: 250 m
  • Wadakura Fountain Park: 450 m
  • Wake no Kiyomaro Statue: 650 m
  • Doshin Bansho Guardhouse: 500 m
  • Taira no Masakado's Grave: 400 m
  • Hyakunin-bansho Guardhouse: 550 m
  • Museum of the Imperial Collections: 350 m

Restaurants & cafes:

  • Cafe/barkaiteki cafe: 500 m
  • Cafe/bar The Palace Lounge: 0 m
  • Restaurant Barbacoa Classico: 450 m

Top attractions:

  • Tokiwa Park: 1.1 km
  • Japan Imperial Palace: 1 km
  • Kanda Children's Park: 1.4 km
  • Godzilla Statue Hibiya: 1.4 km
  • Idemitsu Museum of Art: 1.2 km
  • Wake no Kiyomaro Statue: 650 m
  • Niijima Jo Birthplace Remains: 1.1 km
  • Japan Baseball Birthplace Monuments: 1.2 km
  • Hitotsubashi Tokugawa Homestead Ruins: 800 m
  • Crafts Gallery of The National Museum of Modern Art Tokyo: 1.6 km

Natural beauty:

  • Lake Shinobazu Pond: 3.5 km

Beaches in the neighbourhood:

  • Odaiba Beach: 7 km

Public transport:

  • Metro Tokyo: 500 m
  • Train Tokyo Station: 650 m
  • Metro Otemachi Station: 150 m
  • Train Yurakucho Station: 1.4 km

Closest airports:

  • Ibaraki Airport: 91 km
  • Tokyo Haneda Airport: 23 km
  • Narita International Airport: 64 km

ROOMS

  • Estimated price from: $788. Deluxe King Room with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $962. Deluxe King Room with Balcony with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $962. Deluxe Twin Room with Balcony with 2 single beds for 1 - 1 guests
  • Estimated price from: $1,115. Grand Deluxe Twin Room with 2 single beds for 1 - 1 guests
  • Estimated price from: $1,214. Grand Deluxe King Room with Balcony with 1 large double bed for 1 - 1 guests
  • Estimated price from: $1,252. Club Deluxe King Room with Balcony with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $1,297. Club Deluxe Twin Room with Balcony with 2 single beds for 1 - 1 guests
  • Estimated price from: $2,078. Executive Suite with 1 large double bed for 1 - 1 guests
  • Estimated price from: $2,681. Garden Suite with 1 large double bed for 1 - 2 guests
  • Estimated price from: $3,620. Chiyoda Suite with 2 single beds for 1 - 2 guests
Image 4 of Palace Hotel TokyoImage 5 of Palace Hotel Tokyo

FACILITIES

View:

  • View

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Minimarket on site
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Chapel/shrine
  • Carpeted
  • Lift
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Kitchen:

  • Coffee machine
  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Terrace

Wellness:

  • Spa facilities
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Living Area:

  • Seating Area
  • Desk

Food & Drink:

  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Safety deposit box

Media & Technology:

  • Blu-ray player
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • CD player
  • DVD player
  • Telephone
  • Pay-per-view channels

Reception services:

  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge

Great for your stay:

  • Spa and wellness centre
  • Restaurant
  • Private bathroom
  • Fitness centre
  • Parking
  • Free WiFi
  • Air conditioning
  • Room service
  • View
  • Flat-screen TV

Indoor swimming pool Free!:

  • Opening times
  • Open all year

Entertainment and family services:

  • Babysitting/child services Additional charge

Parking Public parking is possible on site (reservation is not needed) and costs ¥3,300 per day.:

  • Valet parking
Image 6 of Palace Hotel TokyoImage 7 of Palace Hotel Tokyo

HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 15:00

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

100-0005 Tokyo-to, Chiyoda-ku Marunouchi 1-1-1, Japan

Send Us a Message

Fill out the form below, and one of our concierge specialists will get back to you promptly.