Natalino Hotel Patagonia

Overall we loved this place and highly recommend it… but there were some issues that need improvement….the Wifi, one of the front desk people, and the breakfast buffet.

We stayed here 5 nights and had one of their suites…which had a good sized living room with a couch and large desk/working area with shelves. Bedroom was good size and the bed was VERY comfortable. And the bathroom was spacious.

Most of the staff was very helpful (one in particular who was there most of the time but I cannot recall her name was super helpful, spoke good English), but Nico, who was handling the front desk when we arrived (actually he was not at the front desk, and there is no bell… and about 10 minutes of waiting another staff person saw us and yelled for Nico), was horrendous and did not speak or understand much in English.

The hotel is in a great location as its within a block of the main street, restaurants and shops all over the place . Probably is the best choice in town.

There is free parking down the street (but a little hard to find the lot if the gate is open blocking the hotel parking sign)

While there were issues with the buffet, WiFi and one front desk person, the buffet staff not replenishing the buffet quick enough, and wifi (probably need a repeater) can be fixed and even with those issues we really loved the place and very happy we stayed there.

i would definitely recommend staying here

What could be improved: the Wifi, one of the front desk people, and the breakfast buffet.

Wifi however was not great. Only got decent service in the living room, and practically nothing in the bedroom (bummer at night when you want to read in bed on your iPad. The Wifi would also go in and out (lose the connection) every so often…sometimes every 15 min or so.

Breakfast buffet was decent (lots of cold meats, cheeses…if they had refilled the trays but only one hot item…scrambled eggs and not a very big assortment of pastries (basically chocolate chip cookie…if there were any left). Biggest issue was the buffet was not replenished quickly . One morning we got there at 9 and almost everything was gone ( 7 or 8 trays of meats and cheeses were empty, and 15 min later , when we were done and leaving, they finally refilled them). And one morning we got there around 6:30, only one other couple was there, and same thing. Most items were empty or not put out yet. And some items were still not refilled (or put out) 15 min later when we left.

Another issue had to do with Nico, one of the front desk staff. ..where we had…issues with the check in and poor instructions and directions to find the hotel parking lot wasting 40 minutes of our time searching for the lot, failing to mention, or give us the remote to get into the parking area,. As for the check-in, Nico did not really understand that we were there for 5 nights (the first reservation being for 1 night and a second for 4 nights…. for the same room.) Nico still thought we were staying 1 night. Then I had him look up the second reservation for the 4 nights. He said we would have to check out and check back in for the 4 nights. He argued with me about this and could the note in our file about the two reservations being tied together. Only after I pulled up the chat conversation with reservations did he finally relent …although I don’t think he ever understood. And I figured I would sort it out in the morning with someone else.