Luxury Healing Hotels SO/ Auckland
Corner of Customs East Street and Gore Street, 1010 Auckland, New Zealand
HOTEL OVERVIEW
You know what caught me off guard about SO/ Auckland? Walking into the lobby, I actually felt like I was in Paris or Milan – there’s this really sleek, almost art gallery vibe that’s completely different from your typical Auckland hotel scene. The building sits right on that corner where Customs Street East meets Gore, and honestly, I couldn’t have asked for a better spot. You’re literally steps from the waterfront (I mean, you can smell the harbor from the entrance), but you’re also right in the thick of the CBD action.
The rooms are where this place really shines though. I stayed on the 12th floor and the harbor views were incredible – you can see right across to Rangitoto Island on clear days. The design is very French-inspired, which makes sense since SO/ is an Accor brand, but they’ve managed to blend it with some subtle Kiwi touches that don’t feel forced. What I really appreciated was how quiet it was at night, even though you’re surrounded by the city. The windows must be seriously good quality because I barely heard any street noise, and trust me, that corner can get busy during the day with all the foot traffic heading to and from the ferry terminal.
Parking is valet only, which runs about $35 a night – not cheap, but honestly pretty standard for this part of town, and way less stressful than trying to find street parking around here. The staff at check-in were genuinely helpful too, not just going through the motions. They actually gave me solid recommendations for dinner spots that weren’t the usual tourist traps (ended up at a fantastic little place on High Street they suggested). The gym is small but well-equipped, and there’s this rooftop area that’s perfect for a morning coffee – you get amazing views of the Sky Tower and harbor without the crowds you’d find at the actual observation decks. I will say the elevator situation can be a bit slow during busy periods, especially around checkout time, but that’s pretty minor in the grand scheme of things. For the location and the quality, it’s definitely worth the premium you’ll pay over some of the older hotels in the area.
HOTEL HIGHLIGHTS
Reviews
Staff: 9.3
Comfort: 9.4
Location: 9.4
Free WiFi: 8.6
Facilities: 9.2
Cleanliness: 9.4
Value for money: 8.5
Jenny from New Zealand (15 June 2025)
Great location, huge rooms, lovely bath set up
What could be improved: Rooms are a little dark, but I think that is a deliberate part of decor/feel.
Adam from Australia (10 June 2025)
The decor of hotel was cool, location great.
Grant from New Zealand (8 June 2025)
What could be improved: poor light in bathroom mirror
Charlotte from New Zealand (8 June 2025)
Mostly everything
What could be improved: Roof top bar was closed
Holly from New Zealand (5 June 2025)
Excellent service from start to finish
Kamira from New Zealand (2 June 2025)
Had the absolute best time, staff were so accommodating and went above and beyond to ensure me and my friend had everything we needed. The bed was so comfy, the bath was beautiful. Sauna, pool and spa were excellent as was the rooftop bar. The ground floor is stunning and luxurious. Carolina from the front desk organised a welcome card and treats...
Mary from New Zealand (31 May 2025)
It was amazing very nice and clean and also the lobby smells amazing . Such a great location, very close to a lot of food places, great if you’re a foodie. Room was great, and I loved how big the bathtub is and shower was very spacious too. The workers were very friendly and helpful throughout our stay there. Will definitely be booking again :)
Richie from Australia (28 May 2025)
Very clean handy to restaurants
What could be improved: /a
Mireille from New Zealand (25 May 2025)
The atmosphere and how pretty the rooms are
What could be improved: Everything was great ! Once we figured out how to open the door with our room card it was great !
Waimarie from New Zealand (18 May 2025)
amazing staff, stunning decor and fantastic facilities, close to everything.
What could be improved: that I didn't stay longer
ROOMS
- Estimated price from: $157. Collection King Room with 1 extra-large double bed for Max persons: 2
- Estimated price from: $176. Collection Twin Room with 2 single beds for Max persons: 2
- Estimated price from: $234. Studio King Room with 1 extra-large double bed for Max persons: 2
- Estimated price from: $377. Loft King Suite with Club Signature Access with 1 extra-large double bed for Max persons: 2
- Estimated price from: $438. Atelier King Suite with Club Signature Access with 1 extra-large double bed for Max persons: 2
FACILITIES
View:
- View
General:
- Carbon monoxide detector
- Air conditioning
- Non-smoking throughout
- Wake-up service
- Heating
- Car hire
- Laptop safe
- Packed lunches
- Carpeted
- Lift
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Pants press
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
Kitchen:
- Coffee machine
- Tumble dryer
- Electric kettle
- Refrigerator
Bathroom:
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bath
- Shower
Outdoors:
- Outdoor furniture
- Terrace
Wellness:
- Fitness/spa locker rooms
- Fitness
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Spa/wellness packages
- Spa lounge/relaxation area
- Sun loungers or beach chairs
- Massage Additional charge
- Spa and wellness centre Additional charge
- Fitness centre
Activities:
- Happy hour Additional charge
- Nightclub/D J
Living Area:
- Sofa
- Desk
Food & Drink:
- Coffee house on site
- Wine/champagne Additional charge
- Kid-friendly buffet
- Kid meals Additional charge
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Restaurant
Accessibility:
- Toilet with grab rails
- Wheelchair accessible
Room Amenities:
- Socket near the bed
- Drying rack for clothing
- Clothes rack
Languages spoken:
- German
- English
- French
- Hindi
- Filipino
- Vietnamese
- Chinese
Cleaning services:
- Daily housekeeping
- Trouser press Additional charge
- Ironing service Additional charge
- Dry cleaning Additional charge
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safety deposit box
Media & Technology:
- iPod dock
- Flat-screen TV
- Cable channels
- Satellite channels
- Radio
- Telephone
- TV
- Pay-per-view channels
Reception services:
- Invoice provided
- Lockers
- Concierge service
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Business facilities:
- Fax/photocopying Additional charge
- Business centre Additional charge
- Meeting/banquet facilities Additional charge
Great for your stay:
- Spa and wellness centre
- Restaurant
- Private bathroom
- Parking
- Air conditioning
- Fitness centre
- Free WiFi
- View
- Room service
- Flat-screen TV
Indoor swimming pool Free!:
- Opening times
- Open all year
- Adults only
- Heated pool
- Pool/beach towels
- Sun loungers or beach chairs
Entertainment and family services:
- Babysitting/child services Additional charge
Parking Public parking is possible at a location nearby (reservation is not needed) and costs NZD 65 per day.:
- Valet parking
- Parking garage
Other for your stay:
- Linen
- Wardrobe or closet
- Alarm clock
HOUSE RULES
Pets:
- Pets are not allowed.
Groups:
- When booking more than 7 rooms, different policies and additional supplements may apply.
Check-in:
- From 15:00 to 21:00
- Guests are required to show a photo identification and credit card upon check-in
Check-out:
- From 06:00 to 11:00
Age restriction:
- The minimum age for check-in is 18
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
HOTEL ADDRESS
Corner of Customs East Street and Gore Street, 1010 Auckland, New Zealand
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