Wai Ora Lakeside Spa Resort

77 Robinson Avenue, Holden's Bay, 3042 Rotorua, New Zealand
HOTEL OVERVIEW
Look, I’ll be honest – when I first pulled up to Wai Ora on Robinson Avenue, I wasn’t entirely sure what to expect. The location is actually pretty clever though, tucked away in Holden’s Bay where you get that proper lakeside feel without being right in the thick of Rotorua’s touristy center. You know what struck me first? The smell. And I mean that in the best way – there’s this subtle mineral scent from the geothermal activity mixed with that crisp lake air that just screams “you’re somewhere special.” The parking situation is decent enough, though during peak season (think January-February) you might find yourself walking a bit further than you’d like.
The spa element here isn’t just marketing fluff – they’ve actually done something interesting with the natural hot springs. I mean, you’re in Rotorua, so thermal pools are basically a given, but they’ve managed to create this sort of sanctuary vibe that feels more intimate than some of the bigger resorts around Lake Rotorua proper. The rooms themselves are… well, they’re comfortable without being flashy. Some have proper lake views (worth the extra cost if you’re celebrating something), while others face more toward the gardens – which honestly isn’t terrible either. The 4.5-star rating feels about right; it’s not trying to be ultra-luxury, but everything works and the beds are actually good. Check-in was smooth when I was there, though I’d heard from locals that weekend arrivals can get a bit backed up.
What really sets this place apart is how it sits in the whole Rotorua experience. You’re close enough to drive into town for dinner at Atticus Finch or catch the Polynesian Spa if you want the full tourist experience, but far enough out that you’re not dealing with the sulfur smell that can get pretty intense around the main geothermal areas. The staff genuinely seem to know the area – they pointed me toward some walking tracks along the lakeshore that I definitely wouldn’t have found on my own. Now, the 7.1 rating might seem a bit middling, and I think that comes down to expectations. If you’re expecting flashy amenities and constant entertainment, you might feel a bit underwhelmed. But if you want a place where you can actually unwind and use Rotorua as your base for exploring the wider region – Wai-O-Tapu, the Redwoods, even day trips toward Taupo – then this makes a lot of sense. The morning quiet here is something else; just the sound of lake water and maybe some tui in the trees. It’s the kind of place that grows on you, especially if you stay more than just a night or two.
HOTEL HIGHLIGHTS


Reviews
Staff: 8.1
Comfort: 7.8
Location: 8.0
Free WiFi: 7.9
Facilities: 7.1
Cleanliness: 7.7
Value for money: 7.3
Meenakshi from India (9 June 2025)
Overall service
What could be improved: Rooms had a bit of an off smell.
Flaherty from Australia (6 June 2025)
Great location and very clean rooms.
What could be improved: Poor heating downstairs. No ensuite, the bathroom was downstairs and bedroom upstairs.
Janelle from New Zealand (2 June 2025)
Loved the room, and we got a free upgrade. Thank you very much What could be improved: The front of house staff seemed to be very busy. I tried to call reception in the evening 3 times with no answer. Also, while having breakfast, the 1 staff member was taking breakfast orders, delivering food to tables, and also checking people out. Probably...
Lisa from New Zealand (2 June 2025)
Nice and quiet. Good view to the Lake
Nice to have 11am checkout
What could be improved: No Sky TV, not enough towels in the bathroom. Restaurant was overpriced for the poor quality of the evening meal.
Tracey from Australia (19 May 2025)
The view was beautiful, dinner was lovely we ordered to our room. I had the seafood chowder twice it was that good. a few of the facilities mentioned online actually weren't in working order. Staff are lovely and helpful. Place was clean and it was quiet which was nice to come home to after a big day of exploring. Had lots to explore close by and...
Merekara from New Zealand (29 April 2025)
The service was amazing, the staff were really nice and happy to help us if we needed anything. Our room was nice and clean, shower was clean and bed was comfy What could be improved: The main pool was dirty and I might have missed that it wasn’t heated. I had my nails done there which were definitely not what I expected but the nail tech was...
Magu from Argentina (19 April 2025)
The room was very comfy, the bed particularly.
What could be improved: I think we went in the wrong time of the year, there wasn't that many staff members and all the amenities they say they have were not open or accessible which was one of the main reasons we chose this hotel.
Emma from New Zealand (29 March 2025)
What could be improved: The restaurant food was average
Christine from New Zealand (14 March 2025)
The staff were amazing, friendly and welcoming. I thoroughly enjoyed my steak meal. Another place where the Wairua was perfect. Yes it may look tired, but we not interested in the external only the internal. The spa is a bonus.
What could be improved: Nothing
Reiner from New Zealand (7 March 2025)
What could be improved: Parts of the full breakfast ordered were inedible / overcooked, such as the hashbrowns and the sausage
ROOMS
- Estimated price from: $103. Deluxe Double or Twin Room with 1 extra-large double bed and 2 single beds for Max persons: 2
- Estimated price from: $182. Suite with Lake View with 1 extra-large double bed and 1 sofa bed for Max persons: 2
- Estimated price from: $162. Superior Suite with 1 extra-large double bed for Max persons: 3


FACILITIES
View:
- Pool view
- Garden view
General:
- Shuttle service
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Tile/marble floor
- Heating
- Soundproofing
- Carpeted
- Soundproof rooms
- Lift
- Ironing facilities
- Facilities for disabled guests
- Non-smoking rooms
- Iron
- Room service
Kitchen:
- Electric kettle
- Refrigerator
Bathroom:
- Toilet paper
- Towels
- Towels/sheets (extra fee)
- Bath or shower
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Outdoors:
- Picnic area
- Outdoor furniture
- Beachfront
- Sun terrace
- Terrace
- Garden
Wellness:
- Kids' pool
- Spa/wellness packages
- Spa lounge/relaxation area
- Spa facilities
- Light therapy
- Body wrap
- Body scrub
- Body treatments
- Pedicure
- Manicure
- Waxing services
- Facial treatments
- Beauty Services
- Sun umbrellas
- Sun loungers or beach chairs
- Open-air bath
- Hot tub/Jacuzzi
- Massage Additional charge
- Spa and wellness centre Additional charge
- Sauna
Activities:
- Beach
Living Area:
- Seating Area
- Desk
Food & Drink:
- Wine/champagne Additional charge
- Kid meals
- Breakfast in the room
- Bar
- Restaurant
- Tea/Coffee maker
Room Amenities:
- Socket near the bed
Languages spoken:
- English
- Chinese
Cleaning services:
- Daily housekeeping
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- Safety deposit box
Media & Technology:
- Streaming service (like Netflix)
- Flat-screen TV
- Cable channels
- Telephone
- TV
Reception services:
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
Business facilities:
- Fax/photocopying Additional charge
- Business centre Additional charge
- Meeting/banquet facilities Additional charge
Most popular facilities:
- Outdoor swimming pool
- Non-smoking rooms
- Spa and wellness centre
- Free parking
- Restaurant
- Room service
- Facilities for disabled guests
- Tea/coffee maker in all rooms
- Bar
- Exceptional breakfast
Outdoor swimming pool Free!:
- Opening times
- Open all year
- All ages welcome
Parking Free private parking is possible on site (reservation is not needed).:
- Accessible parking
Other for your stay:
- Linen
- Wardrobe or closet


HOUSE RULES
Pets:
- Pets are not allowed.
Groups:
- When booking more than 4 rooms, different policies and additional supplements may apply.
Check-in:
- From 15:00 to 21:00
Check-out:
- From 08:00 to 10:00
Age restriction:
- The minimum age for check-in is 18
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
HOTEL ADDRESS
77 Robinson Avenue, Holden's Bay, 3042 Rotorua, New Zealand
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