Enjoy Santiago

Fairly close to the airport and has a nice view over the mountains.

What could be improved: Just feels like a hotel from 1990’s, everything looks a little tired and needs refresh. Breakfast was awful. all highly processed foods, nothing enjoyable, except fresh fruit which is hard to get wrong. Sex toys in vending machine is so crass and the casino…..all feels quite out of touch.

Ample room with balcony, ample bathroom, the outdoor jacuzzi in the SPA had a lovely view and very nice temperature. Breakfast was nice, nothing exceptional but had many options.

What could be improved: Worn out furniture in the room assigned to us (Booking last minute deal), some staff was at most polite and correct, but not friendly. The smell of the sewage in the shower was unpleasant.

The rooms were great and we adored the Italian restaurant (I was addicted to the mint lemonades..) and the buffet. The hot tubs and pool was also a great touch as you had the choice to go inside or outside as they were both connected. The view was amazing especially from the hot tubs!

What could be improved: Staff at the casino bar were rude and wouldn’t take our order and we had issues with the security as my passport came up as someone else’s name or my boyfriends wouldn’t work either. However the reception got it fixed later that day. It says on here that they speak English which wasn’t the case sadly as I only speak English so had to get my boyfriend to translate everything.

Breakfast was Good and everything was Clean except for the space between the elevator and the windows.

What could be improved: The room 707 was very rundown from the chair peeling off, the carpet broken in various places, the bathroom floor flooding, no hand towels, broken bathrobe, the Air conditioning NOT FUNCTIONAL, finally at 3am we were able to change to another room and get some rest, we had a early business appointment witch I missed due to the late night. On the way back we WANTED to spend some time in the Casino playing but didn't feel if after a terrible night.

Mountain view Rooms

What could be improved: I stayed at Enjoy Resort Santiago thinking I was in for a relaxing, luxurious getaway — turns out, I was in for a long lesson in patience and lowered expectations.

First off, the location: unless your idea of a good time is being stranded miles away from the city with nothing but a long taxi ride between you and civilization, this is not it. The resort is incredibly remote, and once you’re there, you realize quickly there’s almost nothing to do on-site either. No lively atmosphere, no exciting facilities — just a pool, and a sense of regret.

As for the decor, imagine someone decorated a resort once in the early 2000s and then hit pause — faded furniture, uninspired design, and a vibe that screams “we gave up halfway.” Definitely not the modern, stylish environment you might expect from the photos online.

The staff? Unfortunately, hospitality must not be part of their training manual. Service was cold, careless, and often felt like we were burdening them by simply asking basic questions. When you’re paying a premium rate, being treated like an afterthought isn’t exactly the welcome you hope for.

And the value? Honestly, I’ve stayed at budget hotels with better service and atmosphere. Enjoy Resort charges like a five-star destination, but delivers a two-star experience at best.

In short: unless you’re looking for an overpriced, isolated, and underwhelming vacation spot, you’re better off booking literally anywhere else.