Hakone Hisui

250-0631 Kanagawa, Hakone, Sengokubara 837, Japan

Guest reviews: 8

HOTEL OVERVIEW

Nestled in the serene landscape of Hakone, the luxurious 5-star Hakone Hisui stands as a testament to refined Japanese hospitality. Located at Sengokubara 837 in the picturesque region of Kanagawa, this distinguished property has earned a commendable rating of 8.0, reflecting its dedication to providing guests with an exceptional stay experience. The name “Hisui,” meaning jade in Japanese, perfectly captures the hotel’s essence—a precious gem surrounded by the natural splendor of one of Japan’s most beloved resort areas. Hakone Hisui enjoys a privileged position in Sengokubara, an area renowned for its expansive grasslands and breathtaking views of Mount Fuji on clear days. The hotel’s strategic location in Hakone places guests at the doorstep of some of Japan’s most spectacular natural attractions. Just a short distance away, visitors can explore the iconic Lake Ashi (Ashinoko), where boat cruises offer magnificent vistas of Mount Fuji reflected in the calm waters. The area is also famous for the Hakone Open-Air Museum, featuring an impressive collection of sculptures set against the backdrop of mountains, and the ancient Hakone Shrine with its iconic “torii” gate standing in the lake. The hotel’s position in Sengokubara offers a peaceful retreat from the more crowded parts of Hakone while still providing convenient access to the region’s natural hot springs (onsen), a hallmark of the Hakone experience. The volcanic activity that shaped this region has blessed it with numerous therapeutic hot springs, many of which are incorporated into the ryokan and hotel experiences throughout the area. At Hakone Hisui, the solid 8.0 rating speaks to the hotel’s commitment to delivering a memorable stay that balances luxury with authentic Japanese cultural elements. While specific details of the hotel’s amenities aren’t provided, a property of this caliber in Hakone typically offers guests access to private or communal onsen baths—a quintessential Japanese experience allowing visitors to soak in mineral-rich waters while contemplating the surrounding natural beauty. The ryokan-style accommodations often blend traditional Japanese design elements with modern comforts, creating spaces that honor cultural heritage while meeting the expectations of international travelers. Guests can anticipate tatami-matted rooms with futon bedding or hybrid spaces that incorporate Western-style beds alongside Japanese aesthetic principles. Culinary experiences at such establishments frequently showcase kaiseki—traditional multi-course Japanese dinners that emphasize seasonal ingredients and artistic presentation. The 5-star designation suggests that Hakone Hisui likely provides impeccable service, with staff attentive to guests’ needs while demonstrating the meticulous attention to detail for which Japanese hospitality is world-renowned. For travelers seeking an immersive cultural experience in one of Japan’s most scenic regions, Hakone Hisui offers a gateway to the natural wonders, cultural heritage, and rejuvenating hot springs that have drawn visitors to Hakone for centuries.

HOTEL HIGHLIGHTS

Image 2 of Hakone HisuiImage 3 of Hakone Hisui

Reviews

Staff: 8.5

Comfort: 8.5

Location: 9.0

Facilities: 8.5

Cleanliness: 8.9

Value for money: 7.3

Val from Hong Kong
8/10
吉田 from Japan
7/10
田中 from Japan
8/10
Kobayashi from Japan
8/10
まりりんこりりん from Japan
3/10
S from United States
8/10
Kosuke from United States
8/10
Mami from Japan
8/10
Hideki from Japan
8/10
Saito from Japan
8/10

SURROUNDINGS

What's nearby:

  • Pola Museum: 2.2 km
  • Hakone Gora Park: 6 km
  • Taiko no Iwaburo: 7 km
  • Okada Museum of Art: 6 km
  • Hakone Museum of Art: 5 km
  • Hakone Lalique Museum: 550 m
  • Venetian Glass Museum: 1.4 km
  • Hakone Open-Air Museum: 6 km
  • Hakone Museum of Photography: 5 km
  • Hakone Botanical Garden of Wetlands: 650 m

Restaurants & cafes:

  • Cafe/bar仙石 花詩: 400 m
  • Restaurant湿生茶屋: 550 m
  • Cafe/bar箱根ハイランドホテル ラウンジ: 1.1 km

Top attractions:

  • Odawara Castle: 18 km
  • Palette Gotemba: 10 km
  • Hakone Checkpoint: 12 km
  • Kamiyokoyama Iseki: 11 km
  • Hatajuku Ichirizuka: 11 km
  • Narukawa Art Museum: 11 km
  • Higashi Tanaka Fujimi Park: 10 km
  • Fuji Ashinoko Panorama Park: 8 km
  • Tamamura Toyoo Life Art Museum: 11 km
  • Buddhist Stoneworks at Motohakone: 11 km

Natural beauty:

  • Lake Lake Ashi: 10 km
  • Mountain Kintokiyama: 3 km
  • Waterfall Chisuji Falls: 7 km

Ski lifts:

  • Yeti 1: 32 km
  • Yeti 2: 32 km
  • Yeti 3: 32 km

Public transport:

  • Train Sounzan: 4.7 km
  • Train Togendai Station: 5 km

Closest airports:

  • Oshima Airport: 93 km

ROOMS

  • Deluxe Triple Room with 2 single beds for 1 - 2 guests
Image 4 of Hakone HisuiImage 5 of Hakone Hisui

FACILITIES

View:

  • View

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Carpeted
  • Lift
  • Non-smoking rooms

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Outdoor furniture
  • Balcony
  • Terrace
  • Garden

Services:

  • Shuttle service Additional charge
  • Daily housekeeping
  • Shared lounge/T V area
  • Vending machine (drinks)
  • Luggage storage
  • Wake-up service
  • Fax/photocopying Additional charge
  • 24-hour front desk

Wellness:

  • Massage chair
  • Spa lounge/relaxation area
  • Spa facilities
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Sauna

Living Area:

  • Sofa
  • Desk

Food & Drink:

  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed

Languages spoken:

  • English
  • Japanese

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • DVD player
  • TV

Great for your stay:

  • Spa and wellness centre
  • Restaurant
  • Private bathroom
  • Balcony
  • Parking
  • Free WiFi
  • Air conditioning
  • View
  • Flat-screen TV
  • Terrace

Parking Free private parking is possible on site (reservation is not needed).:

  • Street parking
  • Accessible parking
Image 6 of Hakone HisuiImage 7 of Hakone Hisui

HOUSE RULES

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 15:00 to 19:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00

Age restriction:

  • The minimum age for check-in is 18

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

250-0631 Kanagawa, Hakone, Sengokubara 837, Japan

Send Us a Message

Fill out the form below, and one of our concierge specialists will get back to you promptly.