Hakone Suishoen

250-0406 Kanagawa, Hakone, Kowakidani 519-9, Japan

Guest reviews: 9.2

HOTEL OVERVIEW

Nestled in the serene landscapes of Hakone, Japan, the exquisite 5-star Hakone Suishoen offers an unparalleled luxury retreat that embodies the essence of Japanese hospitality and tranquility. This distinguished accommodation, boasting an exceptional 9.2 rating from satisfied guests, stands as a testament to its commitment to excellence and attention to detail. Located in the picturesque Kowakidani area at 519-9, Hakone Suishoen provides a perfect sanctuary for travelers seeking to immerse themselves in the natural beauty of Kanagawa Prefecture. The hotel’s strategic position offers convenient access to Hakone’s renowned hot springs, breathtaking views of Mount Fuji (weather permitting), and the culturally rich attractions that have made this region a favorite destination for both domestic and international visitors. The Kowakidani area is particularly celebrated for its lush valleys, therapeutic onsen waters, and spectacular autumn foliage, placing guests of Hakone Suishoen in the heart of one of Japan’s most captivating landscapes. The outstanding 9.2 rating of Hakone Suishoen reflects the exceptional experiences consistently delivered to its guests. This premium ryokan-style accommodation harmoniously blends traditional Japanese aesthetics with modern luxury, creating an atmosphere of refined elegance and peaceful seclusion. Rooms likely feature tatami flooring, sliding fusuma doors, and large windows that frame the surrounding natural beauty, while private outdoor baths offer the authentic onsen experience that Hakone is famous for. The meticulous service at this 5-star establishment follows the Japanese omotenashi principle of anticipatory hospitality, where staff members endeavor to fulfill guests’ needs before they are even expressed. Culinary offerings at Hakone Suishoen can be expected to showcase seasonal kaiseki cuisine, an artistic multi-course dining experience that celebrates local ingredients and traditional cooking techniques. Each dish is thoughtfully prepared and presented, creating not just a meal but a journey through the flavors and textures of Japanese gastronomy. Beyond the confines of this luxurious retreat, guests at Hakone Suishoen are perfectly positioned to explore the diverse attractions of the Hakone region. The hotel’s location in Kowakidani provides easy access to the Hakone Open-Air Museum, featuring an impressive collection of sculptures set against natural backdrops; Lake Ashi, where visitors can enjoy scenic boat cruises; and Owakudani, a geothermal valley offering views of sulfuric hot springs and the opportunity to try the area’s famous black eggs, said to add years to one’s life. The proximity to the Hakone Ropeway allows guests to experience breathtaking aerial views of the surrounding mountains and valleys, while traditional craft shops and local markets offer authentic souvenirs and cultural experiences. After days filled with exploration and discovery, returning to the tranquil embrace of Hakone Suishoen, with its superb 9.2 rating and 5-star amenities, provides the perfect conclusion to each adventure, ensuring memories that will last a lifetime in this magical corner of Japan.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.4

Comfort: 9.6

Location: 9.2

Facilities: 9.4

Cleanliness: 9.4

Value for money: 8.4

Victor from Canada (17 May 2024)

10/10

Beautiful property, quiet and tucked off the main road. Wonderfully traditional Japanese aesthetic with extremely welcoming service. Would return 10/10.

Jason from United Kingdom (24 February 2025)

9/10

Dinner and breakfast were amazing food experiences. Service at every step was welcoming, even as a family.

Christopher from United Kingdom (18 February 2025)

10/10

Perfect in all respects. Food and staff exceptional.

Michael from Australia (13 February 2025)

9/10

Food was amazing, beds were very comfortable and room was very spacious. Staff were incredible, accommodating and helpful. We really enjoyed our stay.

What could be improved: Only negative I have to say is the shower in the room could be a bit cleaner.

Vincent from United States (9 January 2025)

10/10

Everything was excellent. Especially the food. All rooms have a private onsen and are quite big compared to the rest of Japan. Almost all of the staff can speak English to a decent level. What could be improved: Their phone number does not work, so you will have to get creative. We got lucky and managed to get a ride from a cab that worked for a...

Vincent from United States (9 January 2025)

10/10

Everything was excellent. Especially the food. All rooms have a private onsen and are quite big compared to the rest of Japan. Almost all of the staff can speak English to a decent level.

What could be improved: Their phone number does not work, so you will have to get creative. We got lucky and managed to get a ride from a cab that worked for a different hotel, by asking the driver for help.

Maryna from Hungary (7 December 2024)

10/10

I don’t even know where to start - it is almost as if we entered a separate divine and healing dimension, far from the everyday world. - the rooms were marvelous, with everything we needed for comfort, we loved the Japanese-style sitting area in our room with the leg warmer. - we got the softest most comfortable and beautiful Yukata for our stay. -...

Maryna from Hungary (7 December 2024)

10/10

I don’t even know where to start - it is almost as if we entered a separate divine and healing dimension, far from the everyday world.
- the rooms were marvelous, with everything we needed for comfort, we loved the Japanese-style sitting area in our room with the leg warmer.
- we got the softest most comfortable and beautiful Yukata for our stay.
- each breakfast and dinner was a culinary experience that made all our senses cry in joy - visual, the taste palettes, the smells, textures and the mood.
- Private onsen in the room is such an elevated experience, it was incredible
- the staff are excellent, they truly made us feel special
- the garden in the territory is beautiful

We felt pampered, rested and truly happy - in fact, we didn’t feel this happy for a very long time.

What could be improved: We loved absolutely everything

Michelle from United States (30 November 2024)

10/10

What a beautiful ryokan! Staff met us at our taxi in the driveway, brought us to a table to have tea while they took down our passport info. A gentleman that my daughter said was named Bae, brought us to our comfort twin maisonette and showed us all the amenities, how to use the onsen, etc. He was so lovely. We used the onsen overlooking the trees,...

Michelle from United States (30 November 2024)

10/10

What a beautiful ryokan! Staff met us at our taxi in the driveway, brought us to a table to have tea while they took down our passport info. A gentleman that my daughter said was named Bae, brought us to our comfort twin maisonette and showed us all the amenities, how to use the onsen, etc. He was so lovely. We used the onsen overlooking the trees, maple leaves turning orange. Then to our kaiseki dinner in our yukatas. Dinner was gorgeous, and fun to try so many things we'd never even conceived of. Our server Riko was sweet, funny, and helpful. My wife had the wine and saki pairing and enjoyed that. Slept well and enjoyed a morning onsen. Then off to breakfast, which was also delicious. We wished we had done two nights! Maybe next trip to Japan...

Patricia from Canada (8 November 2024)

10/10

Our stay at Hakone Suishoen was an unforgettable experience of luxury and relaxation. The in-room couple’s massage and private onsen were absolutely divine, offering ultimate comfort and tranquility. The staff’s impeccable service rivaled even the best 6-star hotel butler experiences—attentive, warm, and professional in every way. The culinary...

Patricia from Canada (8 November 2024)

10/10

Our stay at Hakone Suishoen was an unforgettable experience of luxury and relaxation. The in-room couple’s massage and private onsen were absolutely divine, offering ultimate comfort and tranquility. The staff’s impeccable service rivaled even the best 6-star hotel butler experiences—attentive, warm, and professional in every way.

The culinary delights were remarkable, particularly the 3-course breakfast, which was a perfect start to each day. Visiting the nearby Hakone Open Air Museum was another highlight, adding a cultural touch to an already magical stay.

Hakone Suishoen exceeded our expectations for pampering and indulgence, and we can’t wait to return for another stay in paradise. Highly recommended!

What could be improved: that we had to leave!!

Leonard from United States (7 November 2024)

10/10

The food, the setting, the service, everything

What could be improved: Somewhat of a hassle to connect with transport to get a ride from the train station to the resort. Especially since our connections via IPhone in a foreign country were insufficient to get good wireless connections at the train station

Jenny from Canada (15 October 2024)

9/10

Beautiful property, amazing dinner. Staff made you feel special.

What could be improved: Only one washroom downstairs in suite.

SURROUNDINGS

What's nearby:

  • Pola Museum: 4.4 km
  • Hakone Gora Park: 1.5 km
  • Taiko no Iwaburo: 1.5 km
  • Hatajuku Ichirizuka: 5 km
  • Okada Museum of Art: 300 m
  • Hakone Museum of Art: 1.9 km
  • Venetian Glass Museum: 6 km
  • Hakone Open-Air Museum: 950 m
  • Hakone Museum of Photography: 1.8 km
  • Buddhist Stoneworks at Motohakone: 5 km

Restaurants & cafes:

  • Restaurant Tenoyu: 1.7 km
  • Restaurantgyoza center: 950 m
  • Cafe/bar箱根強羅公園 白雲洞茶苑: 1.7 km

Top attractions:

  • Odawara Castle: 13 km
  • Hakone Checkpoint: 8 km
  • Kei Hiraga Museum: 6 km
  • Onshi Hakone Park: 8 km
  • Narukawa Art Museum: 7 km
  • Hakone Lalique Museum: 7 km
  • Forest Adventure Hakone: 7 km
  • Fuji Ashinoko Panorama Park: 9 km
  • Tamamura Toyoo Life Art Museum: 7 km
  • Hakone Botanical Garden of Wetlands: 7 km

Natural beauty:

  • Lake Lake Ashi: 10 km
  • Mountain Kintokiyama: 10 km
  • Waterfall Chisuji Falls: 750 m

Ski lifts:

  • Yeti 1: 38 km
  • Yeti 2: 38 km
  • Yeti 3: 38 km

Public transport:

  • Train Chokokunomori: 1 km
  • Train Kowakudani Station: 900 m

Closest airports:

  • Oshima Airport: 87 km

ROOMS

  • Estimated price from: $787. Comfort Suite Maisonette Twin with 2 single beds and 2 futon beds for 1 - 2 guests
  • Estimated price from: $882. Precious Suite Twin with 2 single beds for 1 - 2 guests
  • Estimated price from: $882. Precious Suite King Double with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $1,013. Luxury Suite Maisonette Twin with 2 extra-large double beds and 2 futon beds for 1 - 2 guests
  • Estimated price from: $1,013. Luxury Suite Maisonette King Double with 1 extra-large double bed and 2 futon beds for 1 - 2 guests
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FACILITIES

Bedroom:

  • Alarm clock

General:

  • Designated smoking area
  • Air conditioning
  • Heating
  • Interconnected room(s) available
  • Facilities for disabled guests
  • Non-smoking rooms

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Balcony
  • Terrace
  • Garden

Services:

  • Shuttle service
  • Daily housekeeping
  • Trouser press
  • Concierge service
  • Luggage storage
  • Wake-up service
  • Fax/photocopying Additional charge
  • 24-hour front desk
  • Room service

Wellness:

  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Massage
  • Spa and wellness centre
  • Sauna

Activities:

  • Golf course (within 3 km) Additional charge

Food & Drink:

  • Wine/champagne Additional charge
  • Special diet menus (on request)
  • Bar
  • Minibar

Languages spoken:

  • Japanese

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • CD player
  • DVD player
  • TV

Great for your stay:

  • Spa and wellness centre
  • Private bathroom
  • Balcony
  • Parking
  • Air conditioning
  • Room service
  • Flat-screen TV
  • Shuttle service (free)
  • Bath
  • Free parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 15:00 to 19:00

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

250-0406 Kanagawa, Hakone, Kowakidani 519-9, Japan

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