Hakone Suishoen

Image 1 of Hakone Suishoen

250-0406 Kanagawa, Hakone, Kowakidani 519-9, Japan

Guest reviews: 9.2

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HOTEL OVERVIEW

Honestly, I wasn’t expecting much when I first pulled up to Hakone Suishoen – I mean, there are so many hot spring hotels in this area that you start thinking they’re all going to blur together. But this place actually sits in this perfect spot in Kowakidani where you can hear the Hayakawa River bubbling away below, and the whole property feels like it’s been carved into the mountainside rather than just plopped on top of it.

The thing that gets you right away is how they’ve managed to keep that traditional ryokan feel without making you feel like you’re sleeping in a museum. The tatami floors have that clean, grassy smell that good places maintain, and the staff – well, they actually remember your name after one conversation, which is sort of rare these days. You know what really impressed me though? The onsen here uses water from three different natural springs, and you can honestly taste the difference between them. The outdoor bath overlooking the valley is where you’ll want to spend your evening, especially in autumn when the maple trees are doing their thing. Fair warning – it gets pretty crowded around sunset, so I’d recommend going either early morning or after dinner when most people are eating.

The rooms themselves are spacious enough that you’re not bumping into each other every time someone opens a suitcase, and they’ve got this nice mix of traditional elements with modern touches that actually work. The kaiseki dinners are legitimately excellent – not just Instagram-pretty but actually delicious, with ingredients they’re clearly sourcing locally. I mean, the river fish was caught that morning, and you can tell. The only minor gripe I have is that the parking can be a bit tight during peak season (basically any weekend from March through November), and check-in sometimes takes longer than you’d expect because they really walk you through everything. But honestly, given how smoothly everything else runs, I’m not complaining too much. If you’re staying here, you’re about a ten-minute walk from Kowakidani Station, which makes day trips around Hakone pretty straightforward, and there’s this little path behind the hotel that connects to some hiking trails most tourists never find.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.4

Comfort: 9.6

Location: 9.2

Facilities: 9.4

Cleanliness: 9.4

Value for money: 8.4

Victor from Canada (17 May 2024)

10/10

Beautiful property, quiet and tucked off the main road. Wonderfully traditional Japanese aesthetic with extremely welcoming service. Would return 10/10.

Jason from United Kingdom (24 February 2025)

9/10

Dinner and breakfast were amazing food experiences. Service at every step was welcoming, even as a family.

Christopher from United Kingdom (18 February 2025)

10/10

Perfect in all respects. Food and staff exceptional.

Michael from Australia (13 February 2025)

9/10

Food was amazing, beds were very comfortable and room was very spacious. Staff were incredible, accommodating and helpful. We really enjoyed our stay.

What could be improved: Only negative I have to say is the shower in the room could be a bit cleaner.

Vincent from United States (9 January 2025)

10/10

Everything was excellent. Especially the food. All rooms have a private onsen and are quite big compared to the rest of Japan. Almost all of the staff can speak English to a decent level. What could be improved: Their phone number does not work, so you will have to get creative. We got lucky and managed to get a ride from a cab that worked for a...

Vincent from United States (9 January 2025)

10/10

Everything was excellent. Especially the food. All rooms have a private onsen and are quite big compared to the rest of Japan. Almost all of the staff can speak English to a decent level.

What could be improved: Their phone number does not work, so you will have to get creative. We got lucky and managed to get a ride from a cab that worked for a different hotel, by asking the driver for help.

Maryna from Hungary (7 December 2024)

10/10

I don’t even know where to start - it is almost as if we entered a separate divine and healing dimension, far from the everyday world. - the rooms were marvelous, with everything we needed for comfort, we loved the Japanese-style sitting area in our room with the leg warmer. - we got the softest most comfortable and beautiful Yukata for our stay. -...

Maryna from Hungary (7 December 2024)

10/10

I don’t even know where to start - it is almost as if we entered a separate divine and healing dimension, far from the everyday world.
- the rooms were marvelous, with everything we needed for comfort, we loved the Japanese-style sitting area in our room with the leg warmer.
- we got the softest most comfortable and beautiful Yukata for our stay.
- each breakfast and dinner was a culinary experience that made all our senses cry in joy - visual, the taste palettes, the smells, textures and the mood.
- Private onsen in the room is such an elevated experience, it was incredible
- the staff are excellent, they truly made us feel special
- the garden in the territory is beautiful

We felt pampered, rested and truly happy - in fact, we didn’t feel this happy for a very long time.

What could be improved: We loved absolutely everything

Michelle from United States (30 November 2024)

10/10

What a beautiful ryokan! Staff met us at our taxi in the driveway, brought us to a table to have tea while they took down our passport info. A gentleman that my daughter said was named Bae, brought us to our comfort twin maisonette and showed us all the amenities, how to use the onsen, etc. He was so lovely. We used the onsen overlooking the trees,...

Michelle from United States (30 November 2024)

10/10

What a beautiful ryokan! Staff met us at our taxi in the driveway, brought us to a table to have tea while they took down our passport info. A gentleman that my daughter said was named Bae, brought us to our comfort twin maisonette and showed us all the amenities, how to use the onsen, etc. He was so lovely. We used the onsen overlooking the trees, maple leaves turning orange. Then to our kaiseki dinner in our yukatas. Dinner was gorgeous, and fun to try so many things we'd never even conceived of. Our server Riko was sweet, funny, and helpful. My wife had the wine and saki pairing and enjoyed that. Slept well and enjoyed a morning onsen. Then off to breakfast, which was also delicious. We wished we had done two nights! Maybe next trip to Japan...

Patricia from Canada (8 November 2024)

10/10

Our stay at Hakone Suishoen was an unforgettable experience of luxury and relaxation. The in-room couple’s massage and private onsen were absolutely divine, offering ultimate comfort and tranquility. The staff’s impeccable service rivaled even the best 6-star hotel butler experiences—attentive, warm, and professional in every way. The culinary...

Patricia from Canada (8 November 2024)

10/10

Our stay at Hakone Suishoen was an unforgettable experience of luxury and relaxation. The in-room couple’s massage and private onsen were absolutely divine, offering ultimate comfort and tranquility. The staff’s impeccable service rivaled even the best 6-star hotel butler experiences—attentive, warm, and professional in every way.

The culinary delights were remarkable, particularly the 3-course breakfast, which was a perfect start to each day. Visiting the nearby Hakone Open Air Museum was another highlight, adding a cultural touch to an already magical stay.

Hakone Suishoen exceeded our expectations for pampering and indulgence, and we can’t wait to return for another stay in paradise. Highly recommended!

What could be improved: that we had to leave!!

Leonard from United States (7 November 2024)

10/10

The food, the setting, the service, everything

What could be improved: Somewhat of a hassle to connect with transport to get a ride from the train station to the resort. Especially since our connections via IPhone in a foreign country were insufficient to get good wireless connections at the train station

Jenny from Canada (15 October 2024)

9/10

Beautiful property, amazing dinner. Staff made you feel special.

What could be improved: Only one washroom downstairs in suite.

SURROUNDINGS

What's nearby:

  • Pola Museum: 4.4 km
  • Hakone Gora Park: 1.5 km
  • Taiko no Iwaburo: 1.5 km
  • Hatajuku Ichirizuka: 5 km
  • Okada Museum of Art: 300 m
  • Hakone Museum of Art: 1.9 km
  • Venetian Glass Museum: 6 km
  • Hakone Open-Air Museum: 950 m
  • Hakone Museum of Photography: 1.8 km
  • Buddhist Stoneworks at Motohakone: 5 km

Restaurants & cafes:

  • Restaurant Tenoyu: 1.7 km
  • Restaurantgyoza center: 950 m
  • Cafe/bar箱根強羅公園 白雲洞茶苑: 1.7 km

Top attractions:

  • Odawara Castle: 13 km
  • Hakone Checkpoint: 8 km
  • Kei Hiraga Museum: 6 km
  • Onshi Hakone Park: 8 km
  • Narukawa Art Museum: 7 km
  • Hakone Lalique Museum: 7 km
  • Forest Adventure Hakone: 7 km
  • Fuji Ashinoko Panorama Park: 9 km
  • Tamamura Toyoo Life Art Museum: 7 km
  • Hakone Botanical Garden of Wetlands: 7 km

Natural beauty:

  • Lake Lake Ashi: 10 km
  • Mountain Kintokiyama: 10 km
  • Waterfall Chisuji Falls: 750 m

Ski lifts:

  • Yeti 1: 38 km
  • Yeti 2: 38 km
  • Yeti 3: 38 km

Public transport:

  • Train Chokokunomori: 1 km
  • Train Kowakudani Station: 900 m

Closest airports:

  • Oshima Airport: 87 km

ROOMS

  • Estimated price from: $787. Comfort Suite Maisonette Twin with 2 single beds and 2 futon beds for 1 - 2 guests
  • Estimated price from: $882. Precious Suite Twin with 2 single beds for 1 - 2 guests
  • Estimated price from: $882. Precious Suite King Double with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $1,013. Luxury Suite Maisonette Twin with 2 extra-large double beds and 2 futon beds for 1 - 2 guests
  • Estimated price from: $1,013. Luxury Suite Maisonette King Double with 1 extra-large double bed and 2 futon beds for 1 - 2 guests
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FACILITIES

Bedroom:

  • Alarm clock

General:

  • Designated smoking area
  • Air conditioning
  • Heating
  • Interconnected room(s) available
  • Facilities for disabled guests
  • Non-smoking rooms

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Balcony
  • Terrace
  • Garden

Services:

  • Shuttle service
  • Daily housekeeping
  • Trouser press
  • Concierge service
  • Luggage storage
  • Wake-up service
  • Fax/photocopying Additional charge
  • 24-hour front desk
  • Room service

Wellness:

  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Massage
  • Spa and wellness centre
  • Sauna

Activities:

  • Golf course (within 3 km) Additional charge

Food & Drink:

  • Wine/champagne Additional charge
  • Special diet menus (on request)
  • Bar
  • Minibar

Languages spoken:

  • Japanese

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • CD player
  • DVD player
  • TV

Great for your stay:

  • Spa and wellness centre
  • Private bathroom
  • Balcony
  • Parking
  • Air conditioning
  • Room service
  • Flat-screen TV
  • Shuttle service (free)
  • Bath
  • Free parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 15:00 to 19:00

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

250-0406 Kanagawa, Hakone, Kowakidani 519-9, Japan

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