Hotel Green Plaza Hakone

Image 1 of Hotel Green Plaza Hakone

250-0631 Kanagawa, Hakone, Sengokuhara 1244-2, Japan

Guest reviews: 8.3

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HOTEL OVERVIEW

You know what caught me off guard about Hotel Green Plaza Hakone? It’s actually positioned perfectly in Sengokuhara – not right in the thick of touristy Hakone-Yumoto where everyone ends up, but tucked into this quieter valley area where you can breathe a little. I mean, when you’re dealing with Hakone’s crowds (especially during autumn leaf season, which is honestly insane), finding a spot that feels somewhat removed but isn’t a pain to get around from is pretty clutch.

The hotel itself has that sort of comfortable, lived-in feel that a lot of these established Japanese mountain hotels nail – not flashy or trying too hard to be Instagram-perfect, but genuinely welcoming in a way that makes sense after a day of hiking or hot spring hopping. The rooms are what you’d expect from a solid 4-star place, though honestly the real draw here is being able to step outside and immediately feel like you’re in proper nature. Sengokuhara has this almost meadow-like quality that’s different from the more dramatic lake views you get closer to Ashi-ko, and in the morning when the mist hangs around the mountains… well, it’s the kind of thing that makes you understand why people have been coming to Hakone for centuries.

What I really appreciated – and this might sound minor but trust me on this – is how the staff actually knows the area. Not just the obvious spots everyone hits, but they’ll point you toward the quieter trails or mention when the pampas grass fields are at their peak (which, if you’re here in fall, is absolutely worth timing right). The onsen facilities are solid without being over-the-top, and there’s something to be said for soaking while looking out at actual forest instead of a parking lot. Plus, you’re close enough to Gora that getting to the cable car or the art museums isn’t a whole production, but far enough out that you’re not hearing tour buses at 7 AM. The 8.3 rating makes sense – it’s the kind of place that does what it’s supposed to do really well, without any major surprises good or bad. If you’re looking for a base in Hakone that feels more like staying in the mountains than staying in a resort town, this hits that sweet spot.

HOTEL HIGHLIGHTS

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Reviews

Staff: 8.9

Comfort: 8.6

Location: 8.4

Free WiFi: 9.0

Facilities: 8.3

Cleanliness: 8.6

Value for money: 8.0

Maytas from Thailand (13 November 2023)

9/10

Buffet dinner and breakfast had lots of variety both Japanese and Western style. Assigning round for dinner help to reduce the traffic. Outdoor onsen is nice with Fuji view. Garden within the hotel is good for social media content!!

What could be improved: Size of onsen is too small compare number of guest rooms so it might be crowded sometimes.

Gweidion from Australia (28 March 2025)

8/10

Dinner was marvellous, breakfast was good. The onsen was good, the smell left a bit to be desired but no fault of the hotel. What could be improved: The shower screen was not clean, Clearly they don't expect people to use the shower when you are paying an onsen tax even if you don't use it. More detailed instructions on how to tie and wear a...

Gweidion from Australia (28 March 2025)

8/10

Dinner was marvellous, breakfast was good. The onsen was good, the smell left a bit to be desired but no fault of the hotel.

What could be improved: The shower screen was not clean, Clearly they don't expect people to use the shower when you are paying an onsen tax even if you don't use it. More detailed instructions on how to tie and wear a yakuta would have been helpful.

Hoeim from Canada (21 March 2025)

9/10

Beautiful view,great staff,nice Onsen

What could be improved: A bit out of the way. Especially with ropeway closed.

Andreani from Japan (18 March 2025)

7/10

The onsen with the view of Fuji in the morning was very nice! Also there is a terrace where you can enjoy views of Fuji. The food was delicious too. What could be improved: After spending several hundred euros for a room i found it quite ridiculous that i had to make my own bed and that we had to pay extra the funny amount of 3 euros at check...

Andreani from Japan (18 March 2025)

7/10

The onsen with the view of Fuji in the morning was very nice! Also there is a terrace where you can enjoy views of Fuji. The food was delicious too.

What could be improved: After spending several hundred euros for a room i found it quite ridiculous that i had to make my own bed and that we had to pay extra the funny amount of 3 euros at check out for onsen use… this could have been simply included in the price. The only justification for the price is the excellent location.

Tan from Hong Kong (6 February 2025)

9/10

Good variety and good choice of food for both breakfast and dinner, although a little noisy when crowded. Fabulous view of Mt Fuji from viewing garden if not blocked by clouds.

What could be improved: Nothing much. A little disappointed that nearby ropeway was closed.

Nigel from Australia (6 February 2025)

7/10

Great views of Fuji on a clear day. Onsen was great. What could be improved: Staff seemed disinterested in guest comfort or satisfaction. Our toilet seat didn’t fit properly and moved around with no lid. I complained to the desk and they said that was how it always had been. Looking at the identical room next door during cleaning I could see that...

Nigel from Australia (6 February 2025)

7/10

Great views of Fuji on a clear day. Onsen was great.

What could be improved: Staff seemed disinterested in guest comfort or satisfaction. Our toilet seat didn’t fit properly and moved around with no lid. I complained to the desk and they said that was how it always had been. Looking at the identical room next door during cleaning I could see that was not the case.. At dinner they came while you were eating and told you that your time (90 min allotment) would so couldn’t relax with your meal.

Yifeng from New Zealand (21 January 2025)

8/10

Nice outdoor onsen.

What could be improved: Very dated facility…

Raymond from Australia (10 January 2025)

9/10

The spa with the best view of mt Fuji, the quality of the buffet meal and the professional staff service. The facilities were of a high standard

What could be improved: I put on a few kilos after buffet meals

Susan from Australia (26 December 2024)

8/10

The Mt Fuji views were amazing. We enjoyed the onsen experience each day. The ropeway was easy to get to and took us to the lake and into gora, so we could explore surrounding attractions. There was a beautiful Christmas performance with a pianist, violinist and viola player, as well as complimentary Christmas drinks at dinner. The buffet breakfast...

Susan from Australia (26 December 2024)

8/10

The Mt Fuji views were amazing.
We enjoyed the onsen experience each day.
The ropeway was easy to get to and took us to the lake and into gora, so we could explore surrounding attractions.
There was a beautiful Christmas performance with a pianist, violinist and viola player, as well as complimentary Christmas drinks at dinner.
The buffet breakfast and dinner had a good variety of Japanese and Japanese style Western food - all very good quality and fresh.
Staff were lovely.

What could be improved: The location was both great and challenging.
The closest transport is the ropeway- like a cable car- and signage stated last trip 4.15pm.
The buses didn’t run to the timetable and after waiting 50 minutes for a bus (3 didn’t show), we missed the last trip- walked the 20 minutes back to the hotel up a very steep hill. Few taxis available and the hotel shuttle phone number went to message bank.
Despite this hiccup, we loved our time at hotel green plaza.

Philippa from New Zealand (15 December 2024)

8/10

It had an atmosphere that was relaxing and calming. The staff at reception were the best we experienced.

What could be improved: The property is dated and in need of a redo. Our room was very old with pealing paper. However, we would stay again as it didn't impact our stay at all.

SURROUNDINGS

What's nearby:

  • Pola Museum: 3.7 km
  • Hakone Gora Park: 5 km
  • Okada Museum of Art: 6 km
  • Hakone Museum of Art: 5 km
  • Hakone Lalique Museum: 4.3 km
  • Venetian Glass Museum: 4.7 km
  • Hakone Open-Air Museum: 6 km
  • Fuji Ashinoko Panorama Park: 5 km
  • Hakone Museum of Photography: 5 km
  • Hakone Botanical Garden of Wetlands: 3.9 km

Restaurants & cafes:

  • Cafe/barそば処 みよし: 1.9 km
  • Restaurant大涌谷駅食堂: 2 km
  • Restaurant涌わくキッチン&カフェ: 1.9 km

Top attractions:

  • Taiko no Iwaburo: 7 km
  • Hakone Checkpoint: 9 km
  • Kei Hiraga Museum: 14 km
  • Onshi Hakone Park: 9 km
  • Hatajuku Ichirizuka: 11 km
  • Narukawa Art Museum: 8 km
  • Forest Adventure Hakone: 15 km
  • Tamamura Toyoo Life Art Museum: 7 km
  • Buddhist Stoneworks at Motohakone: 9 km

Natural beauty:

  • Lake Lake Ashi: 5 km
  • Mountain Kintokiyama: 7 km
  • Waterfall Chisuji Falls: 6 km

Ski lifts:

  • Yeti 1: 36 km
  • Yeti 2: 36 km
  • Yeti 3: 36 km

Public transport:

  • Train Sounzan: 4.2 km
  • Train Togendai Station: 2.8 km

Closest airports:

  • Oshima Airport: 88 km

ROOMS

  • Estimated price from: $203. Western-Style Room - Non Smoking with 2 single beds for 1 - 1 guests
  • Estimated price from: $223. Superior Twin Room - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $239. Japanese-Style Room - Non-Smoking with 5 futon beds for 1 - 2 guests
  • Estimated price from: $255. Japanese-Style Room with Mt. Fuji View - Non-Smoking with 5 futon beds for 1 - 2 guests
  • Estimated price from: $281. Japanese Western-Style Room with Mt. Fuji View - Non-Smoking with 2 single beds and 2 futon beds for 1 - 2 guests
  • Estimated price from: $332. Asian Twin Room with Open-Air Bath - Non-Smoking with 2 double beds for 1 - 2 guests
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FACILITIES

General:

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Chapel/shrine
  • Lift
  • Family rooms
  • Non-smoking rooms

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Garden

Services:

  • Vending machine (drinks)
  • Luggage storage
  • Fax/photocopying Additional charge
  • 24-hour front desk

Wellness:

  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre
  • Sauna

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Kid-friendly buffet

Languages spoken:

  • English
  • Japanese

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Key access
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Telephone
  • TV

Most popular facilities:

  • Non-smoking rooms
  • Free parking
  • Spa and wellness centre
  • Free WiFi
  • Family rooms
  • Hot spring bath
  • 24-hour front desk
  • Good breakfast

Parking Free private parking is possible on site (reservation is not needed).:

  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 15:00 to 20:00

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

250-0631 Kanagawa, Hakone, Sengokuhara 1244-2, Japan

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