Hôtel le Manoir Baie-Comeau

Location, excellent. Breakfast really good. Dinner good as well. Staff were friendly and tried to help. The room was spacious and comfortable if it hadn't been for the toilet.....

What could be improved: The location was excellent, initially the room was very good until, in the evening our toilet wouldn't flush, a bit of a problem. Staff were there quickly but unfortunately not able to make it functional. So, I had to trek up a floor to a very public area (the entrance foyer) to use the toilet. They agreed to move us but that move didn't happen until after 3:00 the following day so we waited in our room, without a toilet to be moved. Staff were all friendly and they tried really hard to address our problem but we were only there for 2 nights and felt we'd wasted a bit part of it waiting as they couldn't give us a time that we'd get into our new room.

Terrific location on St Lawrence and only 5 minutes from Matane ferry. Very friendly and helpful staff.

What could be improved: The bar bistro in hotel can be a very busy place. As a result the hotel parking lot got filled and we had to park off property for several hours until the lot emptied. Paying guests should be guaranteed a spot in lot and not have to search for street parking.

Location was great. Service at the front desk was great. Rooms are very nice and well maintained and very clean.
Building is architecturally beautiful and historic. Grounds are well kept. Views of the lake and surrounds are very good.

What could be improved: Bags of laundry blocking emergency exit and stairs.
Not a fan of the type of art on the walls but this is very subjective.
Restaurant was not able to handle being at full capacity, very long waits to be seated or served drinks or meals. Saw many dishes being returned.

The restaurant patio was great with good food and an amazing view. Restaurant staff were friendly and helped with translation of menu items to English.

What could be improved: Hotel reception staff were not friendly which was disappointing. Check in and out was easy but would have been better with nicer attendants.
There was a live concert in the adjacent park which was annoying as you could hear the music in the room and at the restaurant where it competed with the restaurant bar music. Thankfully the concert stopped at 11 pm though.

Location

What could be improved: Bathroom didn’t have a fan
Bathtube old and cracked couldn’t take a bath, only shower
Toilet hardly evacuate
The terrasse was not open to the public as long as we stayed there so no acces to it
Pretty expensive for what it offered
No balcony
The blinds didn’t completely close so in the morning you had all the sun in your face
The maid was asking for money in an envelope but she didn’t show up in 2 days.

The room was comfortable, as were the bed and pillows. Nice linen. A historic hotel right by the majestic fleuve Saint Laurent. Front desk staff very good and pleasant.

What could be improved: When a room is rented to two guests I think that it is important that there be two armchairs, two robes, lamps on both sides of one bed. This hotel did not meet all of these expectations. We also paid for a water view and although we did have one we also had some unattractive things outside our window ...a panel van with an extension ladder, some sort of plywood panels lying on the ground. It looked like a staging area for construction work. Not what I would have paid extra for. We also felt that the restaurant did not offer a comfortable dining experience. We were crammed into one end of a bar. I would have expected a finer dining experience in such a hotel. The music was loud and sometimes unpleasant, we were right by the door to the patio that was being used for guests who wished to go outside (it was freezing out). The food was good (but I was brought a meal that I did not order).