Imperial Hotel Tokyo

100-8558 Tokyo-to, Chiyoda-ku Uchisaiwai-cho 1-1-1, Japan

Guest reviews: 9.2

HOTEL OVERVIEW

I notice there’s a discrepancy in your instructions. You asked me to describe the hotel’s location in Melbourne, but the provided address shows this is the Imperial Hotel Tokyo in Japan (Chiyoda-ku, Tokyo). I’ll proceed with describing this Tokyo hotel rather than a Melbourne location, as that aligns with the actual hotel details you’ve provided. The prestigious 5-star Imperial Hotel Tokyo stands as an emblem of luxury and refined hospitality in the heart of Japan’s vibrant capital. Located at Uchisaiwai-cho 1-1-1 in Tokyo’s distinguished Chiyoda district, this landmark establishment offers guests an exceptional blend of traditional Japanese elegance and contemporary sophistication. With an outstanding guest rating of 9.2, the Imperial Hotel Tokyo has firmly established itself as one of the city’s premier accommodation destinations, consistently exceeding the expectations of discerning travelers from around the world. Strategically positioned in Chiyoda-ku, the hotel enjoys a privileged location near some of Tokyo’s most significant sites. The property sits within comfortable walking distance of the Imperial Palace and its beautiful East Gardens, offering guests a rare proximity to Japan’s imperial heritage. The hotel’s central position provides convenient access to the government and financial districts, making it an ideal choice for business travelers, while its proximity to the upscale shopping areas of Ginza puts guests just moments away from world-class retail experiences. The nearby Tokyo Station serves as a major transportation hub, facilitating easy exploration of the greater Tokyo area and beyond. This exceptional location balances tranquility with urban convenience, allowing guests to experience both the serene and dynamic aspects of Tokyo’s multifaceted character. The Imperial Hotel Tokyo’s stellar 9.2 rating reflects its unwavering commitment to exemplary service and facilities. With a history dating back over a century, the hotel harmoniously blends its storied heritage with modern luxuries to create a truly distinctive hospitality experience. Spacious, meticulously appointed rooms offer peaceful sanctuaries above the bustling city, while the hotel’s diverse dining options showcase everything from authentic Japanese cuisine to refined international fare. The attentive staff embodies the Japanese concept of “omotenashi” – a sincere, wholehearted approach to hospitality that anticipates guests’ needs before they arise. From the moment visitors step into the grand lobby until their reluctant departure, the Imperial Hotel Tokyo consistently delivers a level of service that has earned it not just high numerical ratings, but the genuine loyalty and admiration of guests who return year after year, generation after generation. For travelers seeking the finest accommodation experience in Tokyo, the Imperial Hotel offers an unparalleled combination of location, luxury, and legacy.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.7

Comfort: 9.6

Location: 9.4

Free WiFi: 9.3

Facilities: 9.1

Cleanliness: 9.5

Value for money: 8.4

Phillip from Canada (8 March 2025)

10/10

Location was the best, breakfast was wonderful, staff is outstanding, beautiful and well appointed rooms... again staff, rooms and facilities were the finest we've ever experienced... such a beautiful hotel, everything exceeded our expectations, especially the people, so respectful, polite and helpful. Luxury without pretense...

Mohammad from Saudi Arabia (27 March 2025)

10/10

Amazing location and exceptional service all around.

What could be improved: Although sufficient, the rooms are on the smaller side.

Gaynor from New Zealand (27 March 2025)

10/10

Stunning Hotel, very well located to the Ginza district. Staff were very polite and helpful.
Facilities very clean, comfortable bed.
Would highly recommend

Adam from United Kingdom (26 March 2025)

10/10

My favourite hotel in the world. Wonderful building l, best croissant for a thousand miles … but what makes this hotel is the incredible staff who go beyond the norm to deliver exceptional service. On checking out three ladies took our suitcases away at the lift without me asking … one example. But all are like this making a stay joyful. What...

Adam from United Kingdom (26 March 2025)

10/10

My favourite hotel in the world. Wonderful building l, best croissant for a thousand miles … but what makes this hotel is the incredible staff who go beyond the norm to deliver exceptional service. On checking out three ladies took our suitcases away at the lift without me asking … one example. But all are like this making a stay joyful.

What could be improved: Buffer breakfast is not great:
1. Depending on occupancy you arrive to be given a number and be told perhaps a 30 minute wait. Ok first world problem, but in a 5* start hotel. There are alternatives but please.
2. Buffet breakfast fine not great. Poor or no cold meats. Ham and Sausages rubbish. Although croissants absolutely top notch.
Summary - disappointed by buffet breakfast.

Joseph from United Kingdom (25 March 2025)

9/10

This hotel truly has a world-class service from the moment you arrive it honestly feels like just levitate to your room whilst the staff bring up your luggage and check you in. The Imperial Hotel Tokyo is in a great location with many attractions such as the Imperial Palace near by shopping and world class restaurants within close proximity. ...

Joseph from United Kingdom (25 March 2025)

9/10

This hotel truly has a world-class service from the moment you arrive it honestly feels like just levitate to your room whilst the staff bring up your luggage and check you in.
The Imperial Hotel Tokyo is in a great location with many attractions such as the Imperial Palace near by shopping and world class restaurants within close proximity.
Finally, the hotel has so many bars and restaurants from the bars and Cafes on the ground floor to the lounge area and restaurants on the 17th floor.
I must point out the hotel serves a lovely Japanese breakfast.

Roger from Australia (24 March 2025)

9/10

Excellent breakfast at Les Saisons less so but good at the main restaurant

What could be improved: There was nothing to complain about

Madalene from United Kingdom (20 March 2025)

9/10

Location is super convenient. It is a very big hotel, needs extra time to get around. Old style glamour, clean and spacious. Bed is super comfortable. The free umbrella lending service is very convenient. Great views from the upper floors. What could be improved: The duvet is very thin, I was cold and had to get up in the night to double...

Madalene from United Kingdom (20 March 2025)

9/10

Location is super convenient. It is a very big hotel, needs extra time to get around.

Old style glamour, clean and spacious.

Bed is super comfortable.

The free umbrella lending service is very convenient.

Great views from the upper floors.

What could be improved: The duvet is very thin, I was cold and had to get up in the night to double fold the duvet.

No iron and ironing board in the room.

Breakfast is not served before 7am, with working group needing to leave hotel early missing out on breakfast.

Elizabeth from United Kingdom (14 March 2025)

10/10

Attention to detail in this hotel was stunning

What could be improved: Nothing, it was all perfect

Gladys from Hong Kong (13 March 2025)

10/10

Friend’s recommendation

What could be improved: Gym too small

Richard from United States (12 March 2025)

9/10

The staff of this hotel is amazing! They are very professional, courteous, and so friendly. They all go above and beyond to accommodate their guests. The room was clean with all necessary amenities and we had rooms on the top floor overlooking the entire city. They have multiple restaurants with many different food options. I highly recommend this...

Richard from United States (12 March 2025)

9/10

The staff of this hotel is amazing! They are very professional, courteous, and so friendly. They all go above and beyond to accommodate their guests. The room was clean with all necessary amenities and we had rooms on the top floor overlooking the entire city. They have multiple restaurants with many different food options. I highly recommend this hotel and would stay here again.

What could be improved: I can't think of anything we didn't like or could've been better.

SURROUNDINGS

What's nearby:

  • Hibiya Park: 450 m
  • Sakurada Park: 950 m
  • Nissan Crossing: 650 m
  • Chanel Nexus Hall: 800 m
  • Godzilla Statue Hibiya: 200 m
  • Idemitsu Museum of Art: 550 m
  • Kusunoki Masashige Statue: 1 km
  • Ginza Hassho no Chi Monument: 950 m
  • Kokyo Gaien National Gardens: 1 km
  • Japan Sake and Shochu Information Center: 900 m

Restaurants & cafes:

  • Cafe/barbuvette: 200 m
  • Restaurant Khanh's Vietnam Kitchen 999: 500 m
  • Restaurant麺屋ひょっとこ 銀座店: 250 m

Top attractions:

  • Nan-ou Park: 1.2 km
  • Chirori Memorial: 1.1 km
  • Pola Museum Annex: 1.1 km
  • The Police Museum: 1.2 km
  • Advertising Museum: 1.1 km
  • Wakayama Art Museum: 1.2 km
  • Edo Kabuki Birthplace: 1.2 km
  • Shimbashi Station Museum: 1 km
  • Nihon Tenji Seitei no Chi: 1.2 km
  • Panasonic Shiodome Museum Rouault Gallery: 1.2 km

Natural beauty:

  • Lake Shinobazu Pond: 5 km

Beaches in the neighbourhood:

  • Odaiba Beach: 6 km

Public transport:

  • Metro Uchisaiwaicho: 600 m
  • Metro Hibiya Station: 300 m
  • Train Shimbashi Station: 1 km
  • Train Yurakucho Station: 550 m

Closest airports:

  • Ibaraki Airport: 93 km
  • Tokyo Haneda Airport: 13 km
  • Narita International Airport: 66 km

ROOMS

  • Estimated price from: $561. Superior Double with 1 large double bed for 1 - 2 guests
  • Estimated price from: $600. Superior Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $712. Deluxe Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $712. Deluxe Double with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $728. Imperial Floor Superior Double with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $787. Deluxe Park View Double with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $787. Deluxe Park View Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $842. Imperial Floor Deluxe Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $898. Junior Suite Double with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $898. Junior Suite Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $918. Imperial Floor Deluxe Park View Double with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $918. Imperial Floor Deluxe Park View Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $974. Junior Suite Park View Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $1,110. Imperial Floor Junior Suite Double with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $1,110. Imperial Floor Junior Suite Twin with 2 single beds for 1 - 1 guests
  • Estimated price from: $2,696. Imperial Floor Deluxe Suite Double with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $3,564. Park View Corner Suite Double with 1 extra-large double bed for 1 - 2 guests
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FACILITIES

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 2 metres)

General:

  • Minimarket on site
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Allergy-free room
  • Wake-up service
  • Heating
  • Laptop safe
  • Chapel/shrine
  • Carpeted
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Wellness:

  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Transport:

  • Public transport tickets Additional charge

Activities:

  • Live music/performance Additional charge

Living Area:

  • Seating Area
  • Desk

Food & Drink:

  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Visual aids: Braille
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Reception services:

  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Business centre
  • Meeting/banquet facilities Additional charge

Great for your stay:

  • Spa and wellness centre
  • 8 restaurants
  • Private bathroom
  • Fitness centre
  • Parking
  • Free WiFi
  • Air conditioning
  • Room service
  • Flat-screen TV
  • Airport shuttle

Indoor swimming pool Free!:

  • Opening times
  • Open all year
  • Pool with view
  • Shallow end
  • Pool/beach towels

Entertainment and family services:

  • Strollers
  • Board games/puzzles
  • Babysitting/child services Additional charge

Parking Private parking is possible on site (reservation is not needed) and costs ¥12,000 per day.:

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 14:00 to 00:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

100-8558 Tokyo-to, Chiyoda-ku Uchisaiwai-cho 1-1-1, Japan

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