Kobe Bay Sheraton Hotel & Towers

658-0032 Hyogo, Kobe, Higashinada-ku Koyocho-naka 2-13, Japan

Guest reviews: 8.3

HOTEL OVERVIEW

Nestled along the picturesque shores of Osaka Bay, the 4-star Kobe Bay Sheraton Hotel & Towers stands as an elegant landmark in Kobe’s upscale Higashinada district. This prestigious accommodation boasts an impressive 8.3 rating from guests, reflecting its commitment to exceptional service and luxurious amenities. Located at 2-13 Koyocho-naka in the Higashinada-ku area, the hotel offers a perfect blend of urban convenience and serene bayside charm. The property’s strategic position places guests within easy reach of Kobe’s most captivating attractions while providing a tranquil retreat from the bustling city center. From its sophisticated façade to its thoughtfully designed interiors, the Kobe Bay Sheraton embodies the refined hospitality for which Japan is renowned. The Kobe Bay Sheraton Hotel & Towers offers an unparalleled experience for travelers seeking comfort and elegance in the heart of Hyogo Prefecture. With its prime location in Kobe’s eastern ward, guests enjoy convenient access to both natural and cultural landmarks. The hotel sits just a short distance from the iconic Rokko Mountain range, providing breathtaking panoramic views of Kobe’s cityscape and the shimmering waters of Osaka Bay. Nearby attractions include the historic Kobe Port, the vibrant Meriken Park with its distinctive red Port Tower, and the atmospheric Nankinmachi (Kobe Chinatown). Shopping enthusiasts will appreciate the proximity to fashionable boutiques along Motomachi Shopping Street, while culinary adventurers can easily explore restaurants serving Kobe’s world-famous beef. The hotel’s well-regarded 8.3 rating speaks to the consistent quality of experience reported by previous guests, from the attentive service to the meticulously maintained facilities. Within the elegant confines of the Kobe Bay Sheraton Hotel & Towers, guests discover a haven of comfort and sophistication. The property features spacious, well-appointed rooms with contemporary furnishings and modern amenities, many offering spectacular views of the bay or mountains. The hotel’s dining options showcase the best of Japanese and international cuisine, with skilled chefs crafting memorable culinary experiences using fresh, local ingredients. For relaxation, guests can unwind in the hotel’s wellness facilities, which typically include fitness centers, spa services, and indoor pools. Business travelers benefit from comprehensive meeting and event spaces equipped with the latest technology. What truly distinguishes the Kobe Bay Sheraton, however, is its commitment to authentic Japanese omotenashi—the art of wholehearted hospitality. This dedication to guest satisfaction, reflected in its strong 8.3 rating, ensures that every stay becomes a cherished memory. Whether visiting Kobe for business or leisure, the Kobe Bay Sheraton Hotel & Towers provides an ideal base from which to experience the rich culture, stunning natural beauty, and cosmopolitan charm of one of Japan’s most distinctive coastal cities.

HOTEL HIGHLIGHTS

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Reviews

Staff: 8.6

Comfort: 8.8

Location: 8.0

Free WiFi: 8.5

Facilities: 8.6

Cleanliness: 9.0

Value for money: 8.1

Thomas from United States (27 November 2024)

9/10

I have stayed at this hotel many times on business trips 25 years ago. I was expecting the building and rooms to feel old and worn but I was pleasantly surprised to find a vibrant, busy and updated property giving great service and superb value. They have successfully recast this property as a destination with an authentic onsen using piped in...

Thomas from United States (27 November 2024)

9/10

I have stayed at this hotel many times on business trips 25 years ago. I was expecting the building and rooms to feel old and worn but I was pleasantly surprised to find a vibrant, busy and updated property giving great service and superb value. They have successfully recast this property as a destination with an authentic onsen using piped in water from nearby Mt Rokko which has proven very popular with Japanese families and visitors seeking a nice getaway with great onsen facilities in a western style hotel with rooms larger that you would find elsewhere. The vibe is pleasant and focuses on tranquility and rest. So happy to see that this property continues to thrive 25 years on. Stayed 2 nights, wish I had time to stay longer. Will definitely return!

Michael from Australia (1 March 2025)

9/10

Love the location and excellent facilities. Highly recommended

Gummybear from Singapore (1 February 2025)

9/10

What could be improved: Bathroom table top kinda small, it will be better if there's some storage for guests

Bvnny from Japan (30 December 2024)

9/10

It was clean and in a great location. The staff members were very friendly and most of them could speak English

Ronald from Netherlands (9 October 2024)

9/10

Wonderful accommodation. We booked a room that offers you Sheraton Club facilities.. It gives you acces to the club and a great view on kobe and free drinks and snacks. Although the hotel is not in the centre of the city, public transport brings you in about 20 minutes downtown. Rokko liner metro stops every 6 minutes in front of the hotel and is...

Ronald from Netherlands (9 October 2024)

9/10

Wonderful accommodation. We booked a room that offers you Sheraton Club facilities.. It gives you acces to the club and a great view on kobe and free drinks and snacks. Although the hotel is not in the centre of the city, public transport brings you in about 20 minutes downtown. Rokko liner metro stops every 6 minutes in front of the hotel and is comfortable and has good connections to other trains on the mainland. Be aware: breakfast can we challenging during rush hour. Especially during weekends. You might have to wait for 5-10 minutes before being seated. Great variety of food. Kind staff over there. The check out was a bit non-friendly. No “ thanks for staying with us and hope to see you again. “ which we expected for staying for three nights. Not to forget: splendid onsen with a lot of different baths. Very top- of -the-bill relaxing! Very recommended.

Daniel from Japan (23 September 2024)

8/10

The property was lovely

What could be improved: I arrived at 10pm and unfortunately every restaurant and bar both in and around the hotel was closed

Dr from United Kingdom (11 September 2024)

8/10

The Spa was great - a really good experience.

What could be improved: The gym entrance was not included in the price - I was shocked to be asked to pay to access the gym. This was not clear in the description of the property.

Maria from Denmark (5 August 2024)

8/10

The room was big and bed was comfortable. The onsen was so relaxing. The access to club lounge was great. Afternoon drinks with snacks overlooking central Kobe in club lounge. What could be improved: The breakfast choices could be better. Too rowdy during breakfast . They should let those with children in one area, and those couples in another, so...

Maria from Denmark (5 August 2024)

8/10

The room was big and bed was comfortable.
The onsen was so relaxing.
The access to club lounge was great. Afternoon drinks with snacks overlooking central Kobe in club lounge.

What could be improved: The breakfast choices could be better. Too rowdy during breakfast . They should let those with children in one area, and those couples in another, so u can have a peaceful breakfast.

Diana from Singapore (6 February 2025)

9/10

The hotel is located on a private quiet location. Room size is good and staff is attentive & professional. Hotel breakfast is quite good spread and free parking facilities for guests makes it easier for us to drive out & explore Kobe. What could be improved: We book the club room but was quite disappointed with the club facilities at the lounge as...

Diana from Singapore (6 February 2025)

9/10

The hotel is located on a private quiet location. Room size is good and staff is attentive & professional. Hotel breakfast is quite good spread and free parking facilities for guests makes it easier for us to drive out & explore Kobe.

What could be improved: We book the club room but was quite disappointed with the club facilities at the lounge as snacks were limited to biscuits, coffee/tea & drinks only. The lounge should provide hot items like sandwiches, etc. same snacks for evening cocktails with wine and beer are not even available.

Chung-chi from Australia (20 October 2024)

8/10

What could be improved: We stayed there for 7nights. On weekdays it was fine but on weekend, the buffet breakfast restaurant was super busy, they made us waiting outside for 40mins with a starving child.

SURROUNDINGS

What's nearby:

  • Ashiya Park: 8 km
  • Kobe Fashion Museum: 450 m
  • Tawara Museum of Art: 8 km
  • BB Plaza Museum of Art: 7 km
  • Nadahama Science Square: 5 km
  • Hakutsuru Sake Brewery Museum: 3.2 km
  • Hyogo Prefectural Museum of Art: 7 km
  • Ashiya City Museum of Art and History: 8 km
  • Kobe City Koiso Memorial Museum of Art: 750 m
  • Kobe Center for Overseas Migration and Cultural Interaction: 10 km

Restaurants & cafes:

  • Cafe/bar来まぐれ: 3.4 km
  • Restaurantドミノ・ピザ 阪神住吉駅前店: 3.6 km
  • Restaurant大起水産回転寿司 神戸魚崎店: 3.8 km

Top attractions:

  • Zuihoji Park: 16 km
  • Tanasangen Park: 15 km
  • UCC Coffee Museum: 12 km
  • Emba Museum of Chinese Modern Art: 14 km

Natural beauty:

  • Mountain Mount Maya: 10 km

Beaches in the neighbourhood:

  • Shioashiya Beach: 8 km

Public transport:

  • Train Uozaki: 4.3 km
  • Metro Shin-Kobe: 9 km
  • Train Shinzaike: 5 km
  • Bus Sannomiya Bus Terminal: 9 km
  • Metro Sannomiya Hanadokeimae Station: 10 km

Closest airports:

  • Kobe Airport: 16 km
  • Itami Airport: 23 km
  • Kansai International Airport: 70 km

ROOMS

  • Estimated price from: $124. Superior Double Room - Non-Smoking with 1 large double bed for 1 - 1 guests
  • Estimated price from: $125. Deluxe Twin Room - Non-Smoking with 2 single beds and 1 sofa bed for 1 - 1 guests
  • Estimated price from: $125. Deluxe Twin Room - Smoking with 2 single beds and 1 sofa bed for 1 - 1 guests
  • Estimated price from: $140. Superior Twin Room - Non-Smoking with 2 single beds and 1 sofa bed for 1 - 1 guests
  • Estimated price from: $156. Club Double Room - Non-Smoking with 1 large double bed for 1 - 1 guests
  • Estimated price from: $183. Club Twin Room - Non-Smoking with 2 single beds and 1 sofa bed for 1 - 1 guests
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FACILITIES

View:

  • City view
  • View

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

General:

  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Soundproofing
  • Chapel/shrine
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Room service

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • BBQ facilities Additional charge
  • Terrace

Wellness:

  • Fitness/spa locker rooms
  • Fitness
  • Massage chair
  • Full body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa lounge/relaxation area
  • Spa facilities
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Facial treatments
  • Beauty Services
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi Additional charge
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Sauna

Activities:

  • Bicycle rental
  • Tennis equipment Additional charge
  • Darts Additional charge
  • Tennis court Additional charge Off-site

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Radio
  • Telephone
  • Pay-per-view channels

Reception services:

  • Concierge service
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • Indoor swimming pool
  • Non-smoking rooms
  • Airport shuttle
  • 5 restaurants
  • Free parking
  • Spa and wellness centre
  • Facilities for disabled guests
  • Room service
  • Bar
  • Fabulous breakfast

Entertainment and family services:

  • Indoor play area

Indoor swimming pool Additional charge:

  • Opening times
  • Open all year
  • All ages welcome
  • Heated pool
  • Pool/beach towels

Parking Free private parking is possible on site (reservation is not needed).:

  • Electric vehicle charging station
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00

Check-out:

  • From 06:00 to 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

658-0032 Hyogo, Kobe, Higashinada-ku Koyocho-naka 2-13, Japan

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