Kyukaruizawa Kikyo, Curio Collection by Hilton

389 0102 Nagano, Karuizawa, Karuizawa 491-5, Japan

Guest reviews: 9

HOTEL OVERVIEW

You know what? I’ve stayed at a lot of places in Karuizawa over the years, but the Kyukaruizawa Kikyo honestly surprised me – and I mean that in the best way possible. When Hilton took over this property for their Curio Collection, they actually managed to keep that intimate Japanese ryokan feeling while adding the kind of service polish you’d expect from a 5-star place. It’s tucked away in the Kyukaruizawa area, which most tourists skip entirely (their loss), about a 10-minute drive from the main Karuizawa station chaos.

The building itself feels like someone’s wealthy uncle’s mountain retreat – all natural wood and stone, with these massive windows that frame the surrounding forest. I stayed there in late autumn, and honestly, waking up to those maple trees outside my window was worth the trip alone. The rooms are spacious by Japanese standards, with this perfect blend of traditional tatami elements and modern comfort. What really got me was the attention to detail – heated bathroom floors (trust me, you’ll appreciate this in winter), locally-sourced toiletries that actually smell like the surrounding cedar forests, and these incredibly comfortable futon-style beds that somehow don’t leave you with a sore back. The onsen facilities are smaller than what you’d find at the big resort hotels, but that’s actually a good thing – I never had to wait or deal with crowds, even during peak foliage season.

Here’s what I really love about this place: the staff genuinely knows the area. When I mentioned wanting to avoid the tourist traps around Karuizawa Prince Shopping Plaza, the concierge pointed me toward this incredible hiking trail near Kumoba Pond that I never would have found otherwise. The restaurant focuses on local Shinshu ingredients – their soba is made from buckwheat grown literally 20 minutes away, and the kaiseki dinner changes based on what’s seasonal and available. It’s pricier than your average mountain hotel, sure, but the 9.0 rating isn’t just fluff – you can feel the quality in everything from the way they handle your luggage to the fact that your room is always perfectly climate-controlled. The location puts you close enough to hit the outlets and Karuizawa’s main attractions if that’s your thing, but far enough away that you actually feel like you’re in the mountains. Parking is included and easy (no small feat in this area), check-in was seamless, and the only minor downside is that the walls could be slightly thicker – though honestly, most guests here are pretty respectful anyway. If you’re looking for an authentic Japanese mountain experience without sacrificing comfort, this place nails it.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.1

Comfort: 9.3

Location: 9.0

Free WiFi: 10

Facilities: 9.1

Cleanliness: 9.2

Value for money: 7.9

Pin from Taiwan (18 November 2022)

9/10

Amazing service and environment. Love the room with balcony very much and the public SPA as well.

What could be improved: None.

Alfred from Indonesia (22 March 2024)

9/10

Will definitely come back!!

What could be improved: None!

Wendy from Hong Kong (31 January 2024)

9/10

The service was excellent and the staff went out of their way to assist us and make our stay as comfortable as possible. Despite being an upmarket hotel, they were still very accommodating and welcoming of our toddler and there were extra amenities for her which were appreciated. The hotel is situated in the older part of Karuizawa and is within...

Wendy from Hong Kong (31 January 2024)

9/10

The service was excellent and the staff went out of their way to assist us and make our stay as comfortable as possible. Despite being an upmarket hotel, they were still very accommodating and welcoming of our toddler and there were extra amenities for her which were appreciated. The hotel is situated in the older part of Karuizawa and is within walking distance of many beautiful attractions and restaurants/cafes. The breakfast is also excellent.

Salinee from Thailand (31 January 2024)

9/10

helpful and friendly staff. Breakfast was very well-prepared in term of the quality and the presentations , also very delicious. The shuttle service is above my expectations.

What could be improved: nome

Hsiue from Taiwan (12 July 2023)

8/10

The location was great, everything was within walking distance. Hotel staff were kind and eager to help.

Juliana from Indonesia (21 April 2023)

9/10

Location is superb. The shuttle was really helpful. The service is impeccable. Breakfast was amazing.

What could be improved: Small bottles amenities. Big bottles with pumps will be better.

Apichanant from Thailand (11 April 2023)

9/10

the staff were very nice and helpful, facility is superb and very comfortable hotel room. the onsen in the hotel is very excellent and convenience.

What could be improved: the breakfast has too little selection and same as every day. Not very much selection of dining room or restaurant in the hotel.

Kenneth from Hong Kong (27 March 2023)

9/10

Location is great.

What could be improved: The buffet breakfast was disappointing. No Eggs and very little choice.

Hu from Singapore (15 March 2023)

9/10

1. Great location! Bus stop is literally right outside the hotel. Bus around Karuizawa tourist spots are outside. It is also literally at the entrance of the old Ginza street which has great snacks. If needed, the hotel can also drive 5 mins to the Karuizawa station where you can do all the shopping at the outlet. 2. Great staff. Very polite and...

Hu from Singapore (15 March 2023)

9/10

1. Great location! Bus stop is literally right outside the hotel. Bus around Karuizawa tourist spots are outside. It is also literally at the entrance of the old Ginza street which has great snacks. If needed, the hotel can also drive 5 mins to the Karuizawa station where you can do all the shopping at the outlet.

2. Great staff. Very polite and very helpful

3. Good breakfast.

4. Comfortable bath area at basement.

What could be improved: Nothing much. Lovely hotel.

Michael from Hong Kong (1 February 2023)

9/10

Stylish interiors, excellent room, hot baths

What could be improved: Breakfast was disappointing compared to last visit in 2019. Staff were not very friendly regarding getting transport from hotel to train station so we decided to walk

SURROUNDINGS

What's nearby:

  • Kazakoshi Park: 6 km
  • Hanareyama Park: 2.5 km
  • Hiroshi Senju Museum: 4.7 km
  • Tasaki Museum of Art: 6 km
  • Yukawa Furusato Park: 4.5 km
  • Alexander Shaw Memorial Hall: 1.2 km
  • Karuizawamachi Botanical Garden: 6 km
  • Karuizawa Station Building Memorial: 1.3 km
  • St.Paul's Catholic Church Karuizawa: 800 m
  • Museum of Contemporary Art Karuizawa: 3.4 km

Restaurants & cafes:

  • Restaurantからまつ: 2.2 km
  • Cafe/barMOTOTECA COFFEE: 2.3 km
  • Restaurantボンジョルノ: 200 m

Top attractions:

  • Oginoya Museum: 17 km
  • Asama Jomon Museum: 14 km
  • Karuizawa Lake Garden: 7 km
  • Usui Pass Railway Heritage Park: 17 km

Natural beauty:

  • Lake Kumoba Pond: 800 m
  • Waterfall Ryugaeshi no Taki Waterfall: 5 km

Ski lifts:

  • Kurinoki Lift: 2.3 km
  • Parallel Lift: 2.4 km
  • East High Speed Lift: 2.2 km

Public transport:

  • Train Yokokawa: 17 km
  • Train Karuizawa Station: 1.3 km

Closest airports:

  • Matsumoto Airport: 87 km

ROOMS

  • Estimated price from: $299. Superior Twin Room with 2 single beds for 1 - 1 guests
  • Estimated price from: $331. Deluxe Twin Room with Balcony with 2 single beds for 1 - 1 guests
  • Estimated price from: $453. Courtyard Deluxe Twin Room with Balcony with 2 single beds for 1 - 1 guests
  • Estimated price from: $484. Premium Twin Room with 2 single beds for 1 - 1 guests
  • Estimated price from: $614. Premium Twin Room with Tatami with 2 single beds for 1 - 1 guests
  • Estimated price from: $665. Standard Suite with 1 single bed for 1 - 1 guests
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FACILITIES

Bedroom:

  • Alarm clock

General:

  • Shuttle service
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Chapel/shrine
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Kitchen:

  • Refrigerator

Bathroom:

  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Garden

Wellness:

  • Fitness
  • Full body massage
  • Spa facilities
  • Public Bath
  • Massage
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Activities:

  • Golf course (within 3 km) Additional charge

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Lower bathroom sink
  • Wheelchair accessible

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Radio
  • Telephone
  • TV

Reception services:

  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Business centre
  • Meeting/banquet facilities Additional charge

Great for your stay:

  • Spa and wellness centre
  • 2 restaurants
  • Fitness centre
  • Parking
  • Free WiFi
  • Air conditioning
  • Room service
  • Flat-screen TV
  • Shuttle service (free)
  • Bath

Parking Free private parking is possible on site (reservation is not needed).:

  • Valet parking
  • Electric vehicle charging station
  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

389 0102 Nagano, Karuizawa, Karuizawa 491-5, Japan

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