Lake Shikotsu Tsuruga Bessou AO no ZA

066-0281 Hokkaido, Chitose, Shikotsuko Onsen Bangaichi, Japan

Guest reviews: 9.5

HOTEL OVERVIEW

Honestly, I wasn’t sure what to expect when I first pulled up to Lake Shikotsu Tsuruga Bessou AO no ZA – the name’s a mouthful, but locals just call it “AO no ZA” and trust me, once you’re there, you’ll understand why this place has such a reputation. It sits right on the edge of Lake Shikotsu, about 40 minutes from New Chitose Airport, and the moment you step out of your car (parking’s actually really easy here, unlike some of the cramped onsen hotels), you’re hit with this incredible view that makes the drive through Shikotsu-Toya National Park totally worth it.

What really gets me about this place is how they’ve managed to feel both luxurious and authentically Japanese without trying too hard. The lobby overlooks the lake through these massive floor-to-ceiling windows, and you know what? The staff actually remembers your name – not just because they’re well-trained, but because the place isn’t huge and overwhelming like some of those resort chains. The onsen here is fed by natural hot springs, obviously, but the outdoor bath facing the lake is something else entirely. I mean, soaking in those mineral-rich waters while watching the mist roll off Shikotsu in the early morning… it’s one of those moments that makes you forget you have emails waiting back home. The water temperature is perfect year-round, though I’d avoid peak Golden Week if you want a more peaceful experience – it gets pretty busy then.

The rooms are spacious by Japanese standards (and I’ve stayed in my share of tiny Tokyo hotels), with tatami floors and that clean, minimalist aesthetic that actually helps you relax instead of just looking pretty for Instagram. What surprised me was the attention to small details – the yukata robes are high quality, there’s a coffee machine that doesn’t suck, and the futon bedding is legitimately comfortable, not just “charming.” The kaiseki dinners showcase local Hokkaido ingredients, and honestly, the seafood here rivals what you’ll find in Sapporo’s Susukino district. Breakfast isn’t an afterthought either – they do this amazing spread with local dairy and vegetables that’ll ruin hotel continental breakfasts for you forever. The only minor thing is that the rooms facing away from the lake are obviously less spectacular, so it’s worth splurging for a lake view if your budget allows. But really, with that 9.5 rating, this isn’t just another pretty onsen resort – it’s the kind of place that makes you understand why people become obsessed with Japanese hospitality.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.5

Comfort: 9.9

Location: 9.4

Free WiFi: 8.8

Facilities: 9.8

Cleanliness: 9.8

Value for money: 8.3

Yi-ching from Singapore (9 June 2024)

10/10

Wonderful zen feel the moment we stepped in. Personalised impeccable service. Rooms were really spacious, luxurious and come w private onsen, private jacuzzi. Besides the outstanding breakfast and dinner (we got room rates with half board), we were also continuously pampered with free drinks, fruits, snacks and food. Located just across a small...

Yi-ching from Singapore (9 June 2024)

10/10

Wonderful zen feel the moment we stepped in. Personalised impeccable service. Rooms were really spacious, luxurious and come w private onsen, private jacuzzi. Besides the outstanding breakfast and dinner (we got room rates with half board), we were also continuously pampered with free drinks, fruits, snacks and food. Located just across a small road and carpark to the Lake Shikotsu Visitor’s Center and main activities hub.

What could be improved: Nothing! Just somewhat expensive but you get what you paid for!

Grace from Hong Kong (11 March 2025)

9/10

The room and the view are just great. The property is quiet and private. The balconies are huge and the onsen bath fits two persons!

Food is good. The staff has great attitude and are just so helpful.

What could be improved: The bathroom floor (where the jacuzzi is situated, is slippery when wet. They can do with a long and large mat.

Michael from United States (27 February 2025)

10/10

All was perfect

Mazen from Saudi Arabia (8 February 2025)

10/10

The room onsen and the hotel style.

What could be improved: The area in winter not having alot of activities. But the hotel was very nice.

Victor from United States (28 January 2025)

10/10

Dinner was fantastic.

What could be improved: Having access to more activities to be reserved while we were there would have been great.

Joel from United States (10 October 2024)

9/10

Very pricey, but I had a great stay. Incredible staff, gorgeous location, wonderful room and amenities, and excellent food.

What could be improved: To really get value, you should stay at least 2 full days. I had an incredible experience, but not sure if it was worth the total cost.

Alexey from United Kingdom (30 May 2024)

10/10

Exceptional hotel with beautifully designed rooms, private hot onsen, balconies and amazing food and service. Very tranquil stay - wish stayed longer and would love to come back. Views on the magnificent lake and dinners were fabulous

Jackie from United States (7 February 2024)

10/10

Food was excellent and welcoming. Only difficulty was knowing how to get there. It was not clear nor was it clear how close the ice festival/sculpture was to the facility. Suprisingly close to ice sculptures and surprisingly seamless transportation to and from facility. However, it was not clear they had transportation to facility and it was diff...

Jackie from United States (7 February 2024)

10/10

Food was excellent and welcoming. Only difficulty was knowing how to get there. It was not clear nor was it clear how close the ice festival/sculpture was to the facility. Suprisingly close to ice sculptures and surprisingly seamless transportation to and from facility. However, it was not clear they had transportation to facility and it was diff to figure it out.

What could be improved: Not enough information how to get to hotel.

Naik from United States (16 December 2023)

10/10

Amazing, everything

Michael from United States (3 November 2023)

10/10

The attention to detail to the decor of this resort was exceptional. The staff, the food, and the beautiful was beyond beautiful in Autumn. What could be improved: Everyone please be aware that this is a true Japanese Resort. They speak very little English because mostly Japanese visit this resort. They do have Google translate and it worked...

Michael from United States (3 November 2023)

10/10

The attention to detail to the decor of this resort was exceptional. The staff, the food, and the beautiful was beyond beautiful in Autumn.

What could be improved: Everyone please be aware that this is a true Japanese Resort. They speak very little English because mostly Japanese visit this resort. They do have Google translate and it worked wonderful with us. We had no issues at all. Just be patience with your booking.

SURROUNDINGS

Restaurants & cafes:

  • Restaurantらくだ軒恵庭店: 35 km
  • Restaurant森のレストラン 天満: 36 km
  • Restaurantラーメン山岡家 恵庭店: 31 km

Ski lift:

  • Emiwa Shimin 1: 41 km

Closest airports:

  • Okadama Airport: 70 km
  • New Chitose Airport: 30 km

ROOMS

  • Estimated price from: $1,395. Suite Resort Low-Floor (Only 2nd floor) with 2 single beds and 1 futon bed for 1 - 2 guests
  • Estimated price from: $1,555. Suite Resort (3rd floor) with 2 single beds and 1 futon bed for 1 - 2 guests
  • Estimated price from: $1,876. Suite Sky Resort (High floor) with 2 single beds for 1 - 2 guests
  • Estimated price from: $2,212. Suite Superior Villa with 2 single beds and 1 futon bed for 1 - 2 guests
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FACILITIES

Bedroom:

  • Wardrobe or closet
  • Dressing room

General:

  • Shuttle service
  • Minimarket on site
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Lift
  • Airport shuttle
  • Non-smoking rooms
  • Wake up service/Alarm clock

Kitchen:

  • Coffee machine
  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Balcony
  • Terrace

Wellness:

  • Spa facilities
  • Hot spring bath
  • Spa and wellness centre Additional charge

Activities:

  • Bicycle rental Additional charge
  • Tour or class about local culture
  • Bike tours Additional charge
  • Walking tours Additional charge
  • Temporary art galleries
  • Hiking Additional charge Off-site
  • Canoeing Additional charge Off-site
  • Hot tub

Living Area:

  • Sofa
  • Desk

Food & Drink:

  • Coffee house on site
  • Fruits
  • Wine/champagne Additional charge
  • Bar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Tatami (traditional Japanese flooring)
  • Socket near the bed
  • Clothes rack

Bath/Hot spring:

  • Open-air bath

Languages spoken:

  • Japanese

Cleaning services:

  • Daily housekeeping

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Telephone
  • TV

Reception services:

  • Concierge service
  • Luggage storage
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge

Great for your stay:

  • Spa and wellness centre
  • Restaurant
  • Private bathroom
  • Balcony
  • Parking
  • Free WiFi
  • Air conditioning
  • Flat-screen TV
  • Airport shuttle (free)
  • Bath
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 5 rooms, different policies and additional supplements may apply.

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 14:00 to 19:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • From 06:00 to 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

066-0281 Hokkaido, Chitose, Shikotsuko Onsen Bangaichi, Japan

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