Lotte Arai Resort

944-0062 Niigata, Myoko, Ryozenji 1966 , Japan

Guest reviews: 8.5

HOTEL OVERVIEW

You know what? I wasn’t expecting much when I first pulled up to Lotte Arai Resort – honestly, after winding through those mountain roads in Myoko, I was just happy to arrive in one piece. But then you see this massive place perched up there, and it actually takes your breath away. The building itself is pretty impressive, sure, but it’s really the setting that gets you. You’re literally surrounded by these rolling hills and ski slopes, and on clear days you can see forever across the Niigata countryside. The parking situation is thankfully straightforward (which matters when you’re tired from driving), and check-in was smooth enough, though I’d recommend brushing up on basic Japanese phrases – some staff are more comfortable in Japanese than English.

What really sets this place apart is how they’ve managed to feel both luxurious and genuinely Japanese without being too touristy about it. The rooms are spacious by any standard, but especially for Japan, and they’ve got these floor-to-ceiling windows that make you feel like you’re floating above the landscape. I mean, waking up to those mountain views never got old during my stay. The onsen facilities are honestly the highlight – there’s something almost meditative about soaking in those hot springs while snow is falling outside (if you’re visiting in winter, which I’d totally recommend). Food-wise, they’ve got several restaurants that range from casual to pretty fancy, and the local Niigata sake selection is… well, let’s just say I learned more about rice wine than I planned to.

Here’s the thing though – this isn’t really a budget-friendly spot, and you’re pretty isolated up there. The nearest convenience store is a bit of a drive down the mountain, so stock up if you need snacks or forgot something. Winter is obviously peak season for skiing, but honestly? I think late spring or early fall might be the sweet spot – fewer crowds, gorgeous weather, and you can actually explore the hiking trails around Ryozenji temple (which is practically next door and worth the walk). The resort does feel a bit quiet during off-season, which some people love and others might find too sleepy. Staff genuinely tries to make things work for international guests, though there’s definitely a learning curve if you’re not familiar with Japanese hospitality customs. Overall, it’s one of those places that justifies the splurge if you’re looking for something special – just don’t expect city convenience or nightlife options.

HOTEL HIGHLIGHTS

Image 2 of Lotte Arai ResortImage 3 of Lotte Arai Resort

Reviews

Staff: 8.8

Comfort: 9.3

Location: 8.8

Free WiFi: 8.0

Facilities: 9.0

Cleanliness: 9.3

Value for money: 8.2

David from Singapore (26 December 2024)

9/10

This was a very well maintained resort and the staff was lovely! The room was perfect with cozy vibes for enjoying the snowfall! If you enjoy skiing or just relaxing in a winter wonderland it’s a great place! What could be improved: The food was overpriced which I expected but the food quality was just ok. The steak restaurant was the best quality...

David from Singapore (26 December 2024)

9/10

This was a very well maintained resort and the staff was lovely! The room was perfect with cozy vibes for enjoying the snowfall! If you enjoy skiing or just relaxing in a winter wonderland it’s a great place!

What could be improved: The food was overpriced which I expected but the food quality was just ok. The steak restaurant was the best quality but the buffet was not worth the cost for breakfast or dinner.

A from United Kingdom (23 March 2025)

8/10

Convenient Clean Big enough What could be improved: All good. However I saw the news (NHK and other local news) that there was serious incident at the slop on the day that I stayed. It’s properly written regarding the danger zone, restrictions and self - responsibility area and the area for guard but no mention about the exact location or...

A from United Kingdom (23 March 2025)

8/10

Convenient
Clean
Big enough

What could be improved: All good. However I saw the news (NHK and other local news) that there was serious incident at the slop on the day that I stayed. It’s properly written regarding the danger zone, restrictions and self - responsibility area and the area for guard but no mention about the exact location or incident case at any places in the resort. The resort is wellknown for beautiful views and long and attractive slops and for those require skills etc. When incident happened, should have properly stated then visitors would learn the risk and will be reminded the risk playing in the nature. It helps reducing the casualties as well.
People love the place including the exciting high risk zone too so those warning is the extra help.

Matthew from Australia (17 March 2025)

9/10

Beautiful place to stay lots to do in the resort it was nice to just wake up and sky my son was excited to see snow for the first time this place offer things to do for kids and at night time it was beautiful just to relax in the peaceful atmosphere

Stephen from New Zealand (17 March 2025)

9/10

Very lush, this was a really nice experience but of course, that comes with a cost. Everything was exceptional the room was stunning, facilities great, not to mention the skiing. Included breakfast had everything you could possibly want, catering to all tastes :-)

What could be improved: Not much really, only the cost

Lorraine from Australia (15 March 2025)

9/10

Love the ski in and ski out with various ski runs to keep us all happy.. Half hour free bus from the train station. Exceptional Onsen facility with robes. Wonderful to experience outside whilst snowing. about 6 different level eating options at the hotel.

What could be improved: There is no where to go outside of the hotel without a car...remote

Dene from Australia (13 March 2025)

9/10

Proximity to snow, cleanliness staff and onsen.

What could be improved: Why wasn’t the fire on like last time?

Nicole from Australia (13 March 2025)

9/10

Great ski in ski out resort

What could be improved: n/a

Geoff from United States (11 March 2025)

9/10

Good skiing and great Onsen.

Albuquerque from Australia (11 March 2025)

8/10

It could have more option for breakfast. There is only a buffet. The coffee place opens only at 9am

What could be improved: Food was not the best

Geoff from Australia (11 March 2025)

8/10

Breakfast buffet was great, as was the room. The onsen was great too. Modern ,fast lifts were the best
Ski lockers were v good

What could be improved: very expensive dinners and food in general.
The cold walk to and from the onsen ( from the lodge building) was unfortunate

SURROUNDINGS

What's nearby:

  • Takada Park: 18 km
  • Takada Castle: 19 km
  • Kyozukayama Park: 8 km
  • Katakai Jomon Museum: 9 km
  • Joetsu City History Museum: 19 km

Restaurants & cafes:

  • Restaurant Samurai: 19 km
  • Cafe/bar Akakura Cafe: 19 km
  • Restaurantロッジ ハタノ: 23 km

Ski lifts:

  • Arai Gondola: 200 m
  • Sanroku 1st Lift: 250 m
  • Sanroku 2nd Lift: 600 m

Public transport:

  • Train Joetsumyoko Station: 14 km

ROOMS

  • Estimated price from: $48. Superior Twin Room - Arai Building (2 beds) for Max persons: 1
  • Estimated price from: $89. Superior Twin Room - Arai Building (2 beds) with 2 single beds for 1 - 1 guests
  • Estimated price from: $89. Superior Double Room - Arai Building (1 bed) with 1 double bed for 1 - 1 guests
  • Estimated price from: $132. Superior Triple Room with Mountain View - Arai Building (3 beds) with 3 single beds for 1 - 1 guests
  • Estimated price from: $138. Deluxe Twin Room - Lodge Building (2 beds) with 2 single beds for 1 - 1 guests
  • Estimated price from: $151. Deluxe Twin Room with Mountain View - Lodge Building (2 beds) with 2 single beds for 1 - 1 guests
  • Estimated price from: $163. Superior Family Triple Room - Arai Building (3 beds) with 2 single beds and 1 double bed for 1 - 1 guests
  • Estimated price from: $182. Deluxe Family Room - Lodge Building (2 beds) with 1 single bed and 1 double bed for 1 - 1 guests
  • Estimated price from: $213. Deluxe Double Twin room - Lodge Building (2 beds) with 2 double beds for 1 - 1 guests
  • Estimated price from: $279. Deluxe Quadruple Room - Lodge Building (4 beds) with 4 single beds for 1 - 2 guests
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FACILITIES

Ski:

  • Ski-to-door access
  • Ski pass vendor
  • Ski equipment hire on site
  • Ski school Additional charge
  • Ski storage

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

General:

  • Shuttle service
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Allergy-free room
  • Wake-up service
  • Heating
  • Carpeted
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Shared toilet
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Picnic area
  • BBQ facilities Additional charge

Wellness:

  • Sun umbrellas
  • Water slide
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Activities:

  • Bicycle rental Additional charge
  • Temporary art galleries
  • Kids' club Additional charge
  • Water sport facilities on site Additional charge
  • Entertainment staff
  • Cycling
  • Karaoke Additional charge
  • Table tennis Additional charge
  • Children's playground
  • Skiing

Food & Drink:

  • Coffee house on site
  • Wine/champagne Additional charge
  • Snack bar
  • Bar
  • Restaurant

Accessibility:

  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages spoken:

  • English
  • Japanese
  • Korean

Cleaning services:

  • Daily housekeeping
  • Dry cleaning Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Telephone
  • TV

Reception services:

  • Lockers
  • Concierge service
  • Luggage storage
  • 24-hour front desk

Business facilities:

  • Meeting/banquet facilities Additional charge

Great for your stay:

  • Spa and wellness centre
  • 2 restaurants
  • Private bathroom
  • Fitness centre
  • Parking
  • Free WiFi
  • Air conditioning
  • Flat-screen TV
  • Shuttle service (free)
  • Bath

Entertainment and family services:

  • Babysitting/child services Additional charge

Parking Free public parking is possible on site (reservation is not needed).:

  • Parking garage
  • Accessible parking

2 swimming pools Pool 1 - indoor Additional charge Pool 2 - outdoor Additional charge:

  • Open all year
  • Seasonal
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HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 15:00 to 00:00

Check-out:

  • Until 11:00

Age restriction:

  • The minimum age for check-in is 18

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

944-0062 Niigata, Myoko, Ryozenji 1966 , Japan

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