Mandarin Oriental, Tokyo

103-8328 Tokyo-to, Chuo-ku Nihonbashi Muromachi 2-1-1, Japan

Guest reviews: 9.1

HOTEL OVERVIEW

Honestly, I wasn’t expecting much when I first walked into the Mandarin Oriental in Nihonbashi – I mean, Tokyo has so many luxury hotels that they all start to blur together, right? But this place actually surprised me. The moment you step into the lobby on the 38th floor (yeah, you heard that right), you’re hit with these floor-to-ceiling windows that make the city sprawl out beneath you like some kind of urban ocean. It’s one of those views that makes you stop mid-conversation and just stare.

What really sets this place apart though is how they’ve managed to feel genuinely Japanese without going overboard with the whole zen temple aesthetic that some hotels push. The design is clean and modern, but there’s this subtle warmth to it – maybe it’s the way the light hits the wood paneling, or how they’ve incorporated traditional elements without making it feel like a museum. And you know what? The staff here actually gets it. They’re not just going through the motions with the politeness thing – there’s real attention to detail. I watched them remember a guest’s coffee preference from three days earlier, which honestly impressed me more than it probably should have.

The location is pretty genius too, if you think about it. Nihonbashi isn’t where most tourists end up – they’re all fighting over rooms in Shibuya or Shinjuku – but this area is where Tokyo’s financial heart beats. You’re walking distance from Tokyo Station (which is clutch for day trips), and there’s this fantastic department store, Coredo Muromachi, literally connected to the hotel where you can grab everything from perfectly crafted bento boxes to high-end shopping. The morning vibe around here is something else – you see all these impeccably dressed salarymen heading to work, and it feels like you’re getting a peek into the real Tokyo that most visitors miss. The rooms themselves are spacious by Tokyo standards (and I mean actually spacious, not just “well, it’s bigger than a closet” spacious), and the bathrooms – well, let’s just say the soaking tubs with city views might make you dangerously late for dinner reservations. The only minor thing I’d mention is that the elevator wait times can get a bit long during peak hours since everything’s stacked vertically, but honestly, when you’re staying somewhere with a 9.1 rating, that’s about as close to a complaint as you’re going to get from me.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.4

Comfort: 9.6

Location: 9.4

Facilities: 9.3

Cleanliness: 9.6

Value for money: 8.2

Paulo from Brazil (9 January 2025)

10/10

Mandarin is am ing place to stay in Tokyo. Concierge Paul is fantastic! He knows everything about Tokyo and is super kind. Worth the value!

Joyce from Singapore (20 March 2025)

10/10

Excellent service and room is big

What could be improved: N/a

Cemozenc from Australia (11 March 2025)

9/10

You can never go wrong in MO but this one stands out quite well vs many others simply by the elevated Japanese attention to details, exceptional service and friendliness of their staff.

What could be improved: Nothing!

Jayne from United States (9 March 2025)

10/10

Gorgeous and zen

What could be improved: Nothing

Yingqun from United States (23 February 2025)

10/10

Location, food and service:)

What could be improved: Nothing

Gianpietro from China (9 February 2025)

10/10

Everything. From location to cleanness. Facilities to restaurants. Courtesy of the service, the room size and the view. Simply perfect.

What could be improved: Just one in room dinner could have been improved. The salad was not fresh.

Sandra from Colombia (31 January 2025)

9/10

Everything is perfect!

What could be improved: Low availability for massages.
Breakfast starts too late.

Gerald from Taiwan (27 January 2025)

10/10

The staff were truly exceptional and made our visit that much more special for us.

What could be improved: Nothing to be commented on

Calin from Romania (27 January 2025)

10/10

This hotel is one of the best we've been. Everything is done very carefully. It brings hospitability to a new level.

Irene from Hong Kong (12 January 2025)

10/10

Various little gestures of kindness in the room make you feel warm and welcome. A special appreciation for the Receptionists and Housekeeping Staff who managed to provide what we needed during our stay.

SURROUNDINGS

What's nearby:

  • Jisshi Park: 750 m
  • Tokiwa Park: 500 m
  • Ozu History Museum: 500 m
  • Mitsui Memorial Museum: 100 m
  • Sankatsu Yukata Museum: 850 m
  • Horidome Children's Park: 700 m
  • Koamicho Children's Park: 750 m
  • Daiichi Sankyo Kusuri Museum: 350 m

Restaurants & cafes:

  • Cafe/bar金波: 200 m
  • Restaurant八坪屋: 300 m
  • Restaurant Sense (37F): 30 m

Top attractions:

  • Wadakuramon: 1.6 km
  • Akihabara Park: 1.5 km
  • Kokyo Otemon Gate: 1.5 km
  • Genyadana Monument: 1.1 km
  • Kanda Children's Park: 1.1 km
  • Old Manseibashi Station: 1.2 km
  • Taira no Masakado's Grave: 1.2 km
  • Monument of Armor Tribute Site: 900 m
  • War Disaster Memorial Service Monument: 1.5 km
  • Revival Monument of Japanese Traditional Chinese Medicine: 1.4 km

Natural beauty:

  • Lake Shinobazu Pond: 3.2 km

Beaches in the neighbourhood:

  • Odaiba Beach: 8 km

Public transport:

  • Metro Mitsukoshimae: 400 m
  • Train Kanda Station: 650 m
  • Train Shin-Nihombashi: 300 m
  • Metro Mitsukoshimae Station: 50 m

Closest airports:

  • Ibaraki Airport: 90 km
  • Tokyo Haneda Airport: 24 km
  • Narita International Airport: 63 km

ROOMS

  • Estimated price from: $642. Deluxe King Room with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $642. Deluxe Twin Room with 2 single beds for 1 - 2 guests
  • Estimated price from: $669. Premier Deluxe King Room with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $669. Premier Deluxe Twin Room with 2 single beds for 1 - 2 guests
  • Estimated price from: $695. Deluxe Corner King Room with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $760. Mandarin Grand King Room with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $760. Mandarin Grand Twin Room with 2 single beds for 1 - 2 guests
  • Estimated price from: $1,873. Premier King Suite with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $1,873. Premier Twin Suite with 2 single beds for 1 - 2 guests
  • Estimated price from: $1,926. Mandarin King Suite with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $2,138. Mandarin Corner King Suite with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $2,456. Oriental King Suite with 1 extra-large double bed for 1 - 2 guests
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FACILITIES

Bedroom:

  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 2 metres)

General:

  • Pet bowls
  • Grocery deliveries Additional charge
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Chapel/shrine
  • Carpeted
  • Soundproof rooms
  • Lift
  • Barber/beauty shop
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Kitchen:

  • Refrigerator

Bathroom:

  • Bidet
  • Bath or shower
  • Private bathroom
  • Free toiletries
  • Bathrobe
  • Hairdryer

Wellness:

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Hot tub/Jacuzzi Additional charge
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Activities:

  • Live music/performance
  • Happy hour Additional charge

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Languages spoken:

  • Mandarin
  • English
  • Japanese
  • Korean

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Cable channels
  • DVD player
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • Non-smoking rooms
  • Fitness centre
  • 11 restaurants
  • Parking on site
  • Room service
  • Facilities for disabled guests
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Exceptional breakfast

Entertainment and family services:

  • Strollers
  • Babysitting/child services Additional charge

Parking Public parking is possible on site (reservation is not needed) and costs ¥6,000 per day.:

  • Valet parking
  • Parking garage
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HOUSE RULES

Pets:

  • Pets are allowed on request. Charges may be applicable.

Groups:

  • When booking more than 5 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00 to 00:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • From 03:00 to 12:00

Age restriction:

  • The minimum age for check-in is 18

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

103-8328 Tokyo-to, Chuo-ku Nihonbashi Muromachi 2-1-1, Japan

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