Nishitetsu Hotel Croom Hakata

812-0011 Fukuoka, Fukuoka, Hakataekimae 1 - 17 - 6, Japan

Guest reviews: 8.3

HOTEL OVERVIEW

Look, I’ve stayed at my fair share of business hotels in Fukuoka, and the Nishitetsu Hotel Croom Hakata actually surprised me. You know that slightly sterile feeling you get walking into most chain hotels? Well, this place skips that entirely. The lobby has this warm, almost residential vibe – think clean lines but with actual personality, not the cookie-cutter modern Japanese hotel look you see everywhere.

The location is honestly what sold me on this place initially. You’re literally a three-minute walk from Hakata Station, which I mean, in a city where you’re constantly hopping trains to get around, that’s gold. But here’s the thing most people don’t realize – being that close to the station usually means you’re dealing with crowds and noise all day. The Croom manages to feel tucked away despite being right there. I think it’s because they’re on Hakataekimae street but just far enough from the main drag that you’re not hearing the constant shuffle of commuters. The rooms facing away from the station side are particularly quiet, especially at night when the trains stop running.

What really got me was the attention to small details that actually matter when you’re traveling. The shower pressure is fantastic (seriously, this shouldn’t be noteworthy but it is), and they’ve got these blackout curtains that actually work – crucial when you’re dealing with jet lag. The beds are firm in that Japanese way, but comfortable, and the air conditioning doesn’t sound like a jet engine. I stayed during Golden Week when half of Japan seemed to be traveling, and check-in was smooth even with the crowds. The staff switched to English easily, but honestly, their Japanese service style is what impressed me most – they anticipate what you need without hovering.

The breakfast situation is solid too, though don’t expect anything revolutionary. It’s that reliable Japanese hotel breakfast setup with both Western and local options. The coffee is actually decent, which again, shouldn’t be remarkable but often is in business hotels. I found myself grabbing a quick bite there most mornings before heading out to explore Tenjin or catch the train to other parts of Kyushu.

Here’s something I appreciated – the neighborhood comes alive in the evenings. There are these little izakayas tucked into the side streets that you’d never find if you were staying in one of those massive hotel complexes near the airport. I stumbled onto this tiny ramen counter about two blocks away that locals clearly frequented, and it became my go-to spot. That’s the kind of authentic experience you get when you’re in a real neighborhood rather than a tourist bubble.

The 4-star rating feels right – it’s not trying to be luxury, but it’s definitely a step above your standard business hotel. For the price point and location, especially if you’re using Fukuoka as a base to explore Kyushu or just need a comfortable place near transportation, it hits the sweet spot. I’d definitely book here again, particularly for work trips or when I want to be close to Hakata Station without dealing with the chaos of staying right on top of it.

HOTEL HIGHLIGHTS

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Reviews

Staff: 8.8

Comfort: 8.5

Location: 9.0

Facilities: 8.6

Cleanliness: 8.6

Value for money: 8.0

Kealii from United States (14 February 2025)

9/10

The onsen was awesome, great location near Hakata Station, and comfortable room!

Ian from Hong Kong (13 March 2025)

8/10

Nishitetsu Hotel Croom Hakata is a vanilla (although orange outside) Japanese business hotel adjacent to the north end of the Hakata bus terminal. This is a good value option for the price and location which is close to the heart of Fukuoka's rail, metro, and bus transport hub. The journey from Fukuoka International Airport to the Hakata bus...

Ian from Hong Kong (13 March 2025)

8/10

Nishitetsu Hotel Croom Hakata is a vanilla (although orange outside) Japanese business hotel adjacent to the north end of the Hakata bus terminal. This is a good value option for the price and location which is close to the heart of Fukuoka's rail, metro, and bus transport hub. The journey from Fukuoka International Airport to the Hakata bus terminal using the airport bus service is thoroughly painless; buses depart outside the arrivals hall and terminate opposite the Hotel Croom, which is less than a run-out throw across the road. The hotel interior is a bright Scandinavian blonde-themed light brown. Rooms are "compact" with all the right amenities squeezed in; en suite bathroom (mind your head), desk, TV, A/C, dehumidifier, refrigerator. Hanging and suitcase storage space is limited. It seems designed for the light-travelling salaryman. Trouser presses are placed next to the lifts, and the imagined image of trouserless businessmen queuing to prep their pants for a day out is hard to shake. There is a ground floor (1/F) Onsen and a coin laundry on the 8th floor. A good value base to start exploring Kyushu. There are three "Crooms" in Fukuoka; best to double-check the name and location before booking.

What could be improved: Watch out for the breakfast arrangement. Two choices, a full buffet on the LB lobby (1/F) level and a set menu breakfast at the semi-hidden 1/F floor (Onsen/ground floor) level. Very confusing. Front desk check in staff cocked up our breakfast booking arrangement and we ended up with only one set menu meal, causing restaurant staff to get very flustered and confused.

Eunice from Hong Kong (11 February 2025)

9/10

Location is the best, near bus and train station. Hotel staff is so nice. Service is good... Everything is nice. Next time l will stay the hotel.

What could be improved: The network is not good, please improve

Rachel from Singapore (3 February 2025)

9/10

Breakfast was good. There was large range of food. Coffee could be better

What could be improved: Nil.

Satit from Thailand (25 November 2024)

9/10

Super close to the bus and train station of Hakata. Good breakfast.

What could be improved: Room a bit old.

Dennis from Australia (15 November 2024)

9/10

I really liked using the hotel onsen, it was relatively spacious and invigorating to use. The hotel room was clean and it was comfortable. The shower facilities was excellent, by Japanese or Western standards. The customer service was warm and friendly (something some hotels in the West can learn from). The location was about a 10 minute walk from...

Dennis from Australia (15 November 2024)

9/10

I really liked using the hotel onsen, it was relatively spacious and invigorating to use. The hotel room was clean and it was comfortable. The shower facilities was excellent, by Japanese or Western standards. The customer service was warm and friendly (something some hotels in the West can learn from). The location was about a 10 minute walk from the trains, which was really convenient. Buffet breakfast was served in a restaurant linked to the hotel, which had a nice ambient feel.

What could be improved: The internet connection was erratic, cutting out at random - even though it did work well when I was in the hotel lobby. However, I am not sure if the issues were caused by my anti-virus software so I'm giving it the benefit of the doubt on that one. The other minor matter is you can hear the underground trains but that is a small price to pay for being in a good location to the train station.

Yukiomi from Australia (14 November 2024)

9/10

Loved the onsen bath and the sauna

Li from Singapore (20 October 2024)

8/10

Excellent location, within 5 minutes of Hakata Station and right next to the Bus Terminal. Room was of a decent size and our room had a wonderful view of the Hakata JR station platforms where trains came and went. Despite the proximity, we hardly heard any noise. Clean and comfortable. What could be improved: The hairdryer was not strong enough...

Li from Singapore (20 October 2024)

8/10

Excellent location, within 5 minutes of Hakata Station and right next to the Bus Terminal. Room was of a decent size and our room had a wonderful view of the Hakata JR station platforms where trains came and went. Despite the proximity, we hardly heard any noise. Clean and comfortable.

What could be improved: The hairdryer was not strong enough. Would have been great if that can be replaced. The windows had handprints on it. Would have been good if cleaning was done for that too.

Maja from Switzerland (6 October 2024)

9/10

It’s very close to the Hakata station, 5min. walk. Very clean. Small room (Japan standard). Friendly staff. Good breakfast. It has an onsen (I haven’t been).

Rachel from Singapore (5 October 2024)

9/10

Location, cleanliness and value for money

What could be improved: One of the non japanese staff was quite unfriendly - I check in on 1.10 at 1458 pm. She was v unfriendly and unhelpful when I wanted to buy a breakfast voucher. I stayed in rm 1446 from 1.10-5.10. Please advise ur non japanese staff

SURROUNDINGS

What's nearby:

  • Meiji Park: 550 m
  • Otowa Park: 850 m
  • Fujita Park: 750 m
  • Nakahie Park: 800 m
  • Fukuoka Daibutsu: 750 m
  • Tomb of Xie Guoming: 400 m
  • Hakata Station Monument: 250 m
  • Hakata Sennen no Mon Gate: 300 m
  • Hakata Gion Yamakasa Birthplace Statue: 450 m
  • Statue of Kyushu Railway Place of Origin: 350 m

Restaurants & cafes:

  • Restaurant大地のうどん: 250 m
  • Restaurant拉麵 博多新風: 750 m
  • Restaurant McDonalds Hakata Bus Terminal Shop: 250 m

Top attractions:

  • Toko Park: 1.2 km
  • Mizuho Park: 1.2 km
  • Ninjin Park: 900 m
  • Seiryu Park: 1.5 km
  • Tokokita Park: 950 m
  • Hakata Gion Yamakasa: 1.2 km
  • Hakatamachiyakishintakatoro: 1.5 km
  • Hakatamachiya Furusatokan Museum: 1.1 km
  • Hakata Traditional Craft and Design Museum: 1.2 km

Beaches in the neighbourhood:

  • Najima Beach: 6 km
  • Kashihama Beach: 9 km
  • Momochihama Beach: 7 km

Public transport:

  • Metro Gion: 650 m
  • Metro Hakata: 600 m
  • Train Hakata Station: 500 m
  • Train Gion Station Fukuoka: 650 m

Closest airports:

  • Saga Airport: 75 km
  • Fukuoka Airport: 2.4 km
  • Kitakyushu Airport: 82 km

ROOMS

  • Estimated price from: $95. Standard Single Room - Non-Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $95. Standard Single Room - Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $108. Comfort Single Room - Non-Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $108. Business Single Room - Non-Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $125. Double Room with Small Double Bed - Non-Smoking with 1 single bed for 1 - 1 guests
  • Estimated price from: $159. Double Room - Non-Smoking with 1 double bed for 1 - 1 guests
  • Estimated price from: $202. Comfort Twin Room - Non-Smoking with 2 single beds for 1 - 1 guests
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FACILITIES

View:

  • City view
  • View

Bedroom:

  • Linen
  • Alarm clock

General:

  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Lift
  • Non-smoking rooms
  • Wake up service/Alarm clock

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Shared bathroom
  • Hairdryer
  • Shower

Wellness:

  • Massage chair
  • Public Bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre
  • Sauna

Activities:

  • Bicycle rental Additional charge

Living Area:

  • Seating Area

Food & Drink:

  • Kid-friendly buffet
  • Restaurant

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Trouser press
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Telephone
  • Pay-per-view channels

Reception services:

  • Invoice provided
  • Luggage storage
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • Non-smoking rooms
  • Restaurant
  • Private parking
  • Spa and wellness centre
  • Hot spring bath
  • 24-hour front desk
  • Laundry
  • Good breakfast

Parking Private parking is possible on site (reservation is not possible) and costs ¥1,500 per day.:

  • Valet parking
  • Parking garage
  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 15:00 to 23:30

Check-out:

  • From 01:00 to 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

812-0011 Fukuoka, Fukuoka, Hakataekimae 1 - 17 - 6, Japan

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