Restaurant & Hotel Traumerei

399-9301 Nagano, Hakuba, Hokujo 860-13, Japan

Guest reviews: 8.5

HOTEL OVERVIEW

Nestled in the pristine alpine landscape of Hakuba, the 5-star Restaurant & Hotel Traumerei stands as a beacon of luxury and comfort in Nagano Prefecture. Located at Hokujo 860-13 in the renowned resort town of Hakuba, this exceptional establishment has garnered an impressive 8.5 rating from satisfied guests, positioning it among the most highly-regarded accommodations in the region. The German word “Traumerei,” meaning “dreaming” or “reverie,” perfectly captures the enchanting experience that awaits visitors to this mountain retreat. Set against the breathtaking backdrop of the Japanese Alps, this hotel offers an ideal base for both adventure seekers and those looking to immerse themselves in the natural splendor and cultural richness of Hakuba Valley. Restaurant & Hotel Traumerei harmoniously blends traditional Japanese hospitality with contemporary elegance, creating an atmosphere of refined comfort that resonates with discerning travelers. The hotel’s well-appointed rooms provide a serene sanctuary after days spent exploring Hakuba’s renowned ski slopes, which attract winter sports enthusiasts from across the globe. During the green season, guests can venture into the surrounding mountains for hiking, mountain biking, or simply to witness the spectacular transformation of the landscape as alpine flowers bloom across meadows once covered in snow. The property’s strategic location in Hokujo area offers convenient access to multiple ski resorts in winter, while still providing the tranquility that comes with being nestled away from the busier tourist centers. Well-reviewed by international travelers for its attentive service and attention to detail, Traumerei has established itself as a premier destination in Nagano’s crown jewel of mountain resorts. The crowning glory of Restaurant & Hotel Traumerei, as its name suggests, is its exceptional dining experience. The hotel’s restaurant showcases the bounty of Nagano Prefecture, known throughout Japan for its fresh produce, mushrooms, and wasabi, as well as specialty items like Shinshu apples and Shinshu salmon. Here, skilled chefs craft memorable culinary experiences that blend local Japanese ingredients with European techniques, reflecting the hotel’s unique character. After indulging in the gastronomic delights, guests can unwind in the hotel’s thoughtfully designed amenities, which typically include rejuvenating onsen (natural hot spring baths) that offer the quintessential Japanese relaxation experience while gazing at mountain vistas. With its impressive 8.5 rating reflecting consistent guest satisfaction, Restaurant & Hotel Traumerei offers that rare combination of luxury, authenticity, and natural beauty that creates not just a stay, but a memorable journey into the heart of Japan’s alpine splendor. Whether visiting for the legendary powder snow in winter, the refreshing mountain air in summer, or the spectacular foliage in autumn, guests at Traumerei find themselves returning year after year to this dream-like retreat in the Japanese Alps.

HOTEL HIGHLIGHTS

Image 2 of Restaurant & Hotel TraumereiImage 3 of Restaurant & Hotel Traumerei

Reviews

Staff: 9.2

Comfort: 8.6

Location: 8.5

Free WiFi: 9.5

Facilities: 8.0

Cleanliness: 8.5

Value for money: 8.1

Lee from Malaysia (20 February 2024)

9/10

The location, staff & the owner were all fantastic! We had a wonderful time there, we only wish we could have stayed longer.

Pipattanakul from Thailand (6 March 2025)

9/10

Very nice

What could be improved: Very good

Anthea from Australia (25 February 2025)

9/10

Staff, breakfast of freshly baked pastries and coffee and 9 course dinners

What could be improved: Lobby area could be cosier- maybe put rugs down

Amanda from United States (20 February 2025)

9/10

The service from the staff is exceptional. They don’t speak fluent English but they will do everything they can to accommodate you. I can see snowfields from my room, making breakfast extra special with a relaxing view. They have drying room for skis that are accessible from the side of the hotel. The cherry on top was access to onsen - the best...

Amanda from United States (20 February 2025)

9/10

The service from the staff is exceptional. They don’t speak fluent English but they will do everything they can to accommodate you. I can see snowfields from my room, making breakfast extra special with a relaxing view. They have drying room for skis that are accessible from the side of the hotel. The cherry on top was access to onsen - the best way to relax after a long day of skiing. There are shuttle busses that will take you directly to Iwatake, Happo, and Hakuba47/Goryu as well.

What could be improved: The bed can be softer but I slept through the night just fine during my stays!

Cassandra from Australia (18 February 2025)

7/10

Friendly and helpful staff, included time in onsen, amenities, immediate access to shuttle bus for snowboarding

What could be improved: No access to microwave for food

Jonathon from United States (6 February 2025)

9/10

Unforgettable Stay in Hakuba! From the moment we arrived, the service was absolutely fantastic. Every staff member went above and beyond to ensure our stay was seamless and enjoyable. The daily morning breakfasts delivered to our room were truly a treat—delicious, beautifully presented, and the perfect way to start each day before heading out to...

Jonathon from United States (6 February 2025)

9/10

Unforgettable Stay in Hakuba! From the moment we arrived, the service was absolutely fantastic. Every staff member went above and beyond to ensure our stay was seamless and enjoyable. The daily morning breakfasts delivered to our room were truly a treat—delicious, beautifully presented, and the perfect way to start each day before heading out to explore Hakuba. Without a doubt, this is the best spot to stay in Hakuba. The room was fantastic. I stay at about 20 hotels every year around the world and this is the first hotel I’ve stopped to write a review since the service was so fantastic. We stayed here for 4 days skiing around the local area. I would 100% recommend this place to family and friends!

What could be improved: Everything really was great.

Yun from China (4 February 2025)

9/10

Good location that the shuttle bus is front of the hotel
Good private onsen, so lovely for customer after intense ski!
Spacial room!

Alicia from Singapore (1 February 2025)

7/10

Ski resorts shuttle bus stop is right outside the hotel. What could be improved: It is a beautiful classic building with nice surroundings but it is a very old property. Carpet is faded and only provides one small flat feather pillow. Breakfast is expensive ¥2,000 with croissants 🥐 milk, and coffee served in the room. Private Onsen at basement...

Alicia from Singapore (1 February 2025)

7/10

Ski resorts shuttle bus stop is right outside the hotel.

What could be improved: It is a beautiful classic building with nice surroundings but it is a very old property. Carpet is faded and only provides one small flat feather pillow. Breakfast is expensive ¥2,000 with croissants 🥐 milk, and coffee served in the room. Private Onsen at basement is creepy.

Leanne from Australia (30 January 2025)

8/10

Great location bus stop right outside. . Great onsen. Very helpful staff.

What could be improved: Bathroom- damp smell and water leak. 730 breakfast tight for 8am bus. It would be great to have 7 or 715 breakfast option.

Tiffany from United States (27 January 2025)

9/10

Beautiful French themed chateau, looked like a fairytale on the outside. Conveniently located bus stop that takes you to all the major Hakuba resorts for snow activities. Biiiig bathroom and two lovely private onsens in the basement you can book for an hour each evening with the front desk. Staff were attentive and helpful with deliveries of our...

Tiffany from United States (27 January 2025)

9/10

Beautiful French themed chateau, looked like a fairytale on the outside. Conveniently located bus stop that takes you to all the major Hakuba resorts for snow activities. Biiiig bathroom and two lovely private onsens in the basement you can book for an hour each evening with the front desk. Staff were attentive and helpful with deliveries of our snow gear. There’s a heated equipment room in the basement also with quick access to the outside for getting ready in the morning. Pricey French restaurant on premises with a bar and breakfast service options that we did not partake in. Parking out front of the hotel.

What could be improved: Byzantine maze path of getting to the rooms by going up stairs then down again. Beds were super hard compared to other firm beds I’ve slept in Japan and the sheets were very rough texture. Also the WiFi was unfortunately terribly inconsistent the entire time we were there. Even if you had a strong signal, the quality of the connection was barely usable to do basic web browsing or text. Don’t count on it for video calls. Inconvenient to get to and from the Hakuba Bus Terminal without prebooking a taxi or waiting a very long time for the V2 bus you have to walk to in Echoland that’s busy taking skiers/snowboarders to the resorts because they don’t have a ride service.

SURROUNDINGS

What's nearby:

  • Hakuba Goryu Alpine Plants Botanical Garden: 4.2 km

Restaurants & cafes:

  • Cafe/bar Tomatito: 600 m
  • Cafe/bar Penguin Cafe: 650 m
  • Cafe/bar Sounds Like Cafe: 850 m

Natural beauty:

  • Lake Happoike: 12 km

Ski lifts:

  • Nakiyama 2: 1.8 km
  • Nakiyama 3: 1.8 km
  • Happo Riesen Quad: 3.2 km

Public transport:

  • Train Hakuba: 2.3 km
  • Train Kamishiro: 4.5 km
  • Bus Hakuba Happo Bus Terminal: 2 km

Closest airports:

  • Matsumoto Airport: 65 km

ROOMS

  • Estimated price from: $283. Standard Room - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $290. Deluxe Twin Room - Non-Smoking with 2 double beds for 1 - 2 guests
  • Estimated price from: $370. Suite with 2 double beds for 1 - 2 guests
  • Estimated price from: $370. Suite with 2 double beds for 1 - 2 guests
  • Estimated price from: $428. Suite with 2 double beds for 1 - 2 guests
Image 4 of Restaurant & Hotel TraumereiImage 5 of Restaurant & Hotel Traumerei

FACILITIES

Ski:

  • Ski storage

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Non-smoking rooms

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shared bathroom
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Garden

Services:

  • Daily housekeeping
  • Shared lounge/T V area
  • Luggage storage
  • Wake-up service
  • Wake up service/Alarm clock

Wellness:

  • Open-air bath Additional charge
  • Hot spring bath Additional charge
  • Spa and wellness centre

Activities:

  • Skiing

Living Area:

  • Desk

Food & Drink:

  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker

Room Amenities:

  • Drying rack for clothing
  • Clothes rack

Languages spoken:

  • Japanese

Safety & security:

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • 24-hour security

Media & Technology:

  • Flat-screen TV
  • Telephone
  • TV

Most popular facilities:

  • Non-smoking rooms
  • Restaurant
  • Free parking
  • Spa and wellness centre
  • Free WiFi
  • Skiing
  • Hot spring bath
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Image 6 of Restaurant & Hotel TraumereiImage 7 of Restaurant & Hotel Traumerei

HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 14:00 to 18:00
  • You'll need to let the property know in advance what time you'll arrive.

Check-out:

  • Until 10:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

399-9301 Nagano, Hakuba, Hokujo 860-13, Japan

Send Us a Message

Fill out the form below, and one of our concierge specialists will get back to you promptly.