Sansui Niseko

Perfect location with ski-in and ski-out. The staff is very kind and warm-heart. The Michelin restaurant is very excellent as well. Overall it is over our expectation.

What could be improved: The window of studio room we stayed are small, and the hotel staff told us we actually could ask for the type of room when / before check-in. But our room has more space compared to other standard studio rooms. A trade off.

I would give 6 stars for service if I could!!

Stayed 4 nights at Sansui and I already felt compelled to write them a google review on my 2nd night here.

First of all, the staff we have encountered really serve from the heart!

When we first arrived, front desk staff Jovi welcomed us at the front door and asked for my name. I asked if I had to show my reservation on booking.com and he said no need, cos he was already expecting us. That sure made us feel special! Jovi brought us to the room and even showed us around the hotel. He provided a good orientation of the hotel and its surroundings for us.

The concierge staff Lily was so kind to help us call a motorbike rental company in Sapporo to ask for more information. She also helped make reservation at a local restaurant she highly recommended. And mshe did all of this with such amazing patience and a big smile! She’s such an asset as she can speak English, Mandarin and even Japanese!

Rita was also really sweet. She heard that we were going hiking to Hangetsu Lake and immediately passed us a bear bell for our hike. That will be a sweet memento of Sansui.

One day, when we were back late, they even took the initiative to reserve a carpark lot for us in front of the hotel as there were many outside guests who visited the hotel bar. We were so touched my their kindness. These are things that can’t be taught to staff. And these staff have it in them to make sure every guest feels cared for.

Above the ultra-modern, very spacious and extremely clean apartment, the very well-equipped kitchen, and lovely onsen with nice Icor products, it’s truly the staff that made Sansui stand out!!

I am so glad we chose to stay here among the other hotels in this area! Initially I wanted to book Setsu Niseko but it was fully booked (which goes to show how busy it is), and boy am I glad I chose this relaxing boutique hotel! No regrets whatsoever.

What could be improved: Nothing about the hotel, location or staff!

Except perhaps a feedback to install separate key activated doors for the male and female onsen. This is for security.

Currently guests must tap their room card to enter the onsen area, but the different male and female onsen entrances are not “secure” in that the opposite gender can enter either onsen as there is no door for each. I did feel kinda insecure when I was the only female using the onsen at night.

This hotel is the best. We love everything about it. The front desk staff, Miss Gasho, and Miss Lily are beautiful, friendly, knowledgeable, and professional, both of them are fluent in Chinese, English, and Japanese.

The hotel is very new, the room and the facilities are in superb condition.

I also like their breakfast with good variety and quality.

I will be back there whenever I go to Neseiko again.

What could be improved: Nothing