Shangri-La Toronto

188 University Avenue, M5H 0A3 Toronto, Canada

Guest reviews: 9.1

HOTEL OVERVIEW

Experience unparalleled luxury at the 5-star Shangri-La Toronto, a distinguished beacon of sophistication nestled in the heart of Canada’s most vibrant metropolis. Located at 188 University Avenue, this exquisite property stands proudly in downtown Toronto’s bustling core, offering discerning travelers a perfect blend of opulence and urban convenience. With an exceptional rating of 9.1, the Shangri-La Toronto has established itself as one of the city’s premier accommodation destinations, consistently delivering an outstanding guest experience that exceeds expectations. Strategically positioned along University Avenue, guests find themselves mere steps from Toronto’s Financial District, world-class shopping on Queen Street West, and the entertainment delights of King Street’s theater district. The hotel’s prime location also provides easy access to iconic landmarks including Nathan Phillips Square, the Royal Ontario Museum, and the CN Tower, allowing visitors to immerse themselves in Toronto’s rich cultural tapestry.

The Shangri-La Toronto embodies the brand’s signature Asian-inspired elegance while incorporating distinctly Canadian elements throughout its stunning architecture and interior design. Each meticulously appointed space within this magnificent property reflects a harmonious balance between contemporary luxury and timeless sophistication. The hotel’s impressive 9.1 rating speaks volumes about its commitment to exceptional service, with guests consistently praising the attentive staff who anticipate needs with gracious efficiency. The property’s generous rooms and suites feature floor-to-ceiling windows that frame spectacular views of Toronto’s dynamic cityscape, while plush bedding, marble bathrooms, and state-of-the-art technology ensure a supremely comfortable stay. Culinary enthusiasts will delight in the hotel’s dining options, which showcase innovative menus crafted from locally sourced ingredients, offering a taste of Canada’s diverse gastronomic landscape.

Beyond its luxurious accommodations, the Shangri-La Toronto elevates the guest experience with an array of world-class amenities designed for both relaxation and rejuvenation. The hotel’s spa sanctuary offers a tranquil retreat from urban energy, where expert therapists deliver treatments inspired by ancient Asian healing traditions. The stunning indoor pool, bathed in natural light from soaring windows, provides a serene environment for gentle exercise or peaceful contemplation. Business travelers appreciate the sophisticated meeting facilities equipped with cutting-edge technology, while the hotel’s impeccable concierge service ensures that every guest can explore Toronto’s attractions with insider knowledge and exclusive access. With its perfect harmony of location, luxury, and legendary service reflected in its outstanding 9.1 rating, the Shangri-La Toronto stands as a testament to exceptional hospitality in Canada’s cultural capital. Whether visiting for business or pleasure, guests depart with lasting memories of an extraordinary experience that defines the very essence of five-star accommodation.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.3

Comfort: 9.6

Location: 9.3

Facilities: 9.4

Cleanliness: 9.6

Value for money: 8.1

Kay from Canada (14 April 2025)

10/10

absolutely spectacular! i have tried every hotel in the city (on a quest to find the best) and the shangri-la is my new favourite!! the pool and sauna were our favourite amenity. will definitely be coming back again and again.

Elena from Canada (7 April 2025)

10/10

Excellent everything

Karen from Canada (6 March 2025)

10/10

I loved the facility. It was beyond what I expected. I also like how close it was to everything.

What could be improved: .

Nixon from United States (26 January 2025)

10/10

Staff attentiveness and amenities are spectacular. Bosk is upscale adult drinks and dining.

What could be improved: They could use less attractive staff to avoid temptation. Everyone is perfectly professional, so don't take that wrong. They just know what they are doing.

Beth from United States (27 December 2024)

10/10

They made my husband's birthday extra special. They went the extra mile, and we appreciated everything they did for us. The best team is working there! See you again

Wioleta from Canada (22 October 2024)

10/10

Room,
Staff
Pool
Location
Service

What could be improved: N/a

Vincent from United Kingdom (31 August 2024)

9/10

Excellent location, Dean from Concierge was brilliant and the rooms are really nice

Roxana from Switzerland (20 August 2024)

10/10

Room is awesome, hotel is just wonderful

What could be improved: breakfast service very, very slow and unattentive

Mark from United States (5 July 2024)

9/10

Breakfast was a La carte and offered many wonderful choices. The omelettes and hash browns were perfection. The dinner menu offered less choices but the food was still very good. It is the staff at this hotel that makes a stay so pleasant. From check in to check out, we could not have been treated more graciously. What could be improved: I did not...

Mark from United States (5 July 2024)

9/10

Breakfast was a La carte and offered many wonderful choices. The omelettes and hash browns were perfection. The dinner menu offered less choices but the food was still very good. It is the staff at this hotel that makes a stay so pleasant. From check in to check out, we could not have been treated more graciously.

What could be improved: I did not care for having to be seated by a hostess in the lobby area. There are plentiful couches, large chairs and low table groupings but only a hostess can seat you during most of the day and night even if there’s open seats that don’t have “reserved signs”. The hotel serves a nice tea there in the afternoon and those tables have reserved signs on them. This is not a big deal but after my decades of travel I’ve never seen a hotel that doesn’t allow its guests to sit freely in the main lobby.

Danijela from Croatia (4 July 2024)

9/10

Nice room, good location

What could be improved: Wifi

SURROUNDINGS

What's nearby:

  • CBC Museum: 700 m
  • The Cow Cafe: 500 m
  • Butterfield Park: 750 m
  • 21 Nelson Roof Top: 250 m
  • Trinity Square Park: 850 m
  • Museum of Television: 450 m
  • Toronto Peace Garden: 450 m
  • Campbell House Museum: 200 m
  • Nathan Phillips Square: 550 m
  • Mc Michael Canadian Art Collection: 750 m

Restaurants & cafes:

  • Restaurant Kojin: 100 m
  • Restaurant Momofuku: 100 m
  • Restaurant Giovane Caffe: 50 m

Top attractions:

  • CN Tower: 950 m
  • Casa Loma: 4.4 km
  • Fort York: 2.7 km
  • Queens Park: 1.9 km
  • Allan Gardens: 2.3 km
  • Hockey Hall of Fame: 850 m
  • Yonge-Dundas Square: 1.2 km
  • Royal Ontario Museum: 2.2 km
  • Art Gallery of Ontario: 900 m
  • Ontario Science Centre: 10 km

Natural beauty:

  • Lake Grenadier Pond: 7 km

Ski lifts:

  • Earl Bales Quad: 13 km
  • Earl Bales Double: 13 km
  • Earl Bales Rope tow: 13 km

Beaches in the neighbourhood:

  • Sugar Beach: 2.1 km
  • Cherry Beach: 4.9 km
  • Woodbine Beach: 7 km
  • Sunnyside Beach: 5 km
  • Hanlan's Point Beach: 3.3 km

Public transport:

  • Metro Osgoode Subway Station: 250 m
  • Metro St. Andrew Subway Station: 300 m
  • Bus Simcoe St. at Richmond St. W.: 100 m
  • Train Queen St W at St Patrick St: 300 m
  • Train Duncan St & Richmond St West: 300 m
  • Bus Adelaide St West at University Ave East Side: 50 m

Closest airports:

  • Billy Bishop Toronto City Airport: 3.1 km
  • Toronto Pearson International Airport: 27 km
  • Toronto/Buttonville Municipal Airport: 27 km

ROOMS

  • Estimated price from: $434. Executive Two Queen with 2 large double beds for Max persons: 2
  • Estimated price from: $434. Executive King Room with 1 extra-large double bed for Max persons: 2
  • Estimated price from: $456. Deluxe King Room with 1 extra-large double bed for Max persons: 2
  • Estimated price from: $501. Premier King Room with 1 extra-large double bed for Max persons: 2
  • Estimated price from: $501. Premier Two Queen Bed with 2 large double beds for Max persons: 2
  • Estimated price from: $547. One-Bedroom Suite View with 1 extra-large double bed and 1 sofa bed for Max persons: 2
  • Estimated price from: $590. Deluxe One-Bedroom Suite with 1 extra-large double bed and 1 sofa bed for Max persons: 2
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FACILITIES

Great for your stay:

  • Spa and wellness centre
  • Private bathroom
  • 2 restaurants
  • Parking
  • Fitness centre
  • Air conditioning
  • Flat-screen TV
  • Room service
  • Bath
  • Pets allowed

Other for your stay:

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Terrace
  • Garden
  • Coffee machine
  • Electric kettle
  • Socket near the bed
  • Live music/performance
  • Temporary art galleries
  • Cycling
  • Desk
  • iPad
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • Pay-per-view channels
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
  • Daily housekeeping
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
  • Fax/photocopying Additional charge
  • Business centre
  • Meeting/banquet facilities Additional charge
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Pet bowls
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Soundproofing
  • Car hire
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service
  • Open all year
  • Heated pool
  • Fitness/spa locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Hammam Additional charge
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna
  • English
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HOUSE RULES

Pets:

  • Pets are allowed. Charges may be applicable.

Groups:

  • When booking more than 10 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Available 24 hours

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

188 University Avenue, M5H 0A3 Toronto, Canada

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