Sofitel Auckland Viaduct Harbour

Image 1 of Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue, 1000 Auckland, New Zealand

Guest reviews: 8.1

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HOTEL OVERVIEW

You know what’s funny about the Sofitel Auckland Viaduct Harbour? Everyone talks about the harbor views, but honestly, it’s the little things that got me. Like how you can actually hear the rigging from all those sailing boats gently clinking when you’re out on the terrace – there’s something ridiculously soothing about it, especially with a coffee in the morning. The hotel sits right where all the action happens in the Viaduct, but somehow they’ve managed to make it feel removed from the chaos. I mean, you’re literally steps away from Soul Bar and all those waterfront restaurants, yet when you’re in your room, it feels like you’re floating above it all.

The French influence is everywhere without being heavy-handed about it – the lobby has this sophisticated thing going on with dark woods and those oversized art pieces, but it doesn’t feel stuffy. Actually, the staff genuinely seems to enjoy working there, which you notice more than you’d think. Check-in was smooth, and they knew I’d been delayed without me having to explain the whole Air New Zealand saga. The rooms themselves are spacious by Auckland standards (and trust me, that matters here), with those floor-to-ceiling windows that make you feel like you’re living in a postcard. Fair warning though – if you’re facing inland, you’re looking at construction sites and the back of some not-so-pretty buildings, so definitely spring for the harbor view if you can swing it.

What really sold me on this place was how it sits in the city. You can walk to Britomart in about ten minutes, which means easy access to trains if you want to explore beyond the CBD. The Wynyard Quarter is right there too – perfect for those weekend markets or if you just want to wander around without dodging traffic. Parking is valet only, which runs about $35 a night (ouch, but welcome to Auckland), though honestly, once you’re settled, you won’t need your car much. The hotel’s restaurant, Lava, is actually worth eating at, which isn’t always a given with hotel dining. Their breakfast has this amazing selection of local stuff – proper flat whites, obviously, and they do these little individual honey pots that are way more charming than they have any right to be. The 8.1 rating feels about right – it’s definitely a luxury experience, but Auckland itself can be challenging, and sometimes that seeps in. Still, if you want to feel like you’re staying somewhere special while being in the thick of what makes Auckland interesting, this is your spot.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.0

Comfort: 8.9

Location: 9.1

Free WiFi: 8.3

Facilities: 8.6

Cleanliness: 8.7

Value for money: 7.5

Carl from New Zealand (19 May 2025)

8/10

Rooms and staff

What could be improved: In room dining

Hilary from United Kingdom (9 April 2025)

9/10

What could be improved: Noise from outside fan or heating system above kitchen area .

Trinity from New Zealand (14 February 2025)

8/10

We really enjoyed our stay and suite! Great view of the marina, hospitality was warm and welcoming.

What could be improved: Wish there was a bit more balcony space and sunshade outside. Other than that perfect

Eric from United Kingdom (20 January 2025)

8/10

Perfect location, great bed! Friendly staff.

What could be improved: Lack of proper air con. Cafe closed at weekends. Noisy machinery outside so we had to have windows closed.

Karen from New Zealand (18 November 2024)

7/10

What could be improved: We checked into your Hotel for the Coldplay Concert, Our daughter and partner who had originally been coming couldn't make it so another daughter came with her partner. We had paid the $1700 for both of the rooms NOT the daughter. Because one room was put in the first daughters name and the 2nd room in our name we were...

Karen from New Zealand (18 November 2024)

7/10

What could be improved: We checked into your Hotel for the Coldplay Concert, Our daughter and partner who had originally been coming couldn't make it so another daughter came with her partner. We had paid the $1700 for both of the rooms NOT the daughter.
Because one room was put in the first daughters name and the 2nd room in our name we were told we had to contact the first daughter to verify that it was ok for our other daughter to stay in the room. Which we thought was absolutely nonsense.
We were told we had to ring our daughter but she works and cannot always take a call.
So then we were told we had to email Booking.com to have both reservations put into our name. Which we did.
On arrival at the Hotel by our daughter she was told that the room wasn't available due to the above.
Then it all seemed to be ok.
I mean to say the rooms were both paid for weeks ago by US.
We are 68 & 67 and have just toured Europe for 3 months and stayed in many beautiful Hotels but never had any hiccups
like this.
We felt quite deflated to be fair

Katrina from Australia (4 September 2024)

9/10

Beds so comfortable, bath is so lovely. Great working spaces in the lobby excellent location

What could be improved: Breakfast wasn’t great, sauna wasn’t hot in the morning at the opening time.

Alan from New Zealand (3 August 2024)

9/10

everything

What could be improved: all very good

Emma from New Zealand (15 July 2024)

8/10

Loved the location and the property

What could be improved: Had an issue with our door lock dying and not allowing us access the room. Staff were very understanding and helpful at such a late time

Sasha from Australia (14 July 2024)

9/10

Convenient location

Hannah from New Zealand (14 July 2024)

9/10

The staff were super friendly, they had valet parking but let us drive our car into their parking lot (which was great as we did not want anyone driving our car). The room was a good size, we had a nice view and it was quiet. Nothing to complain about would definitely stay again!

SURROUNDINGS

What's nearby:

  • Sky Tower: 900 m
  • Grahams Bay: 1 km
  • Aotea Square: 1.4 km
  • Freyberg Square: 1.2 km
  • Park Residences: 900 m
  • Jarden Victoria Park: 700 m
  • Marina Park Apartments: 200 m
  • National Maritime Museum: 850 m
  • Spark New Zealand Corporate Office: 500 m
  • Daldy Street Community Gardens and for the Love of Bees Teaching Beds: 400 m

Restaurants & cafes:

  • Restaurant La Marée: 0 m
  • Cafe/bar The Office Bar: 1 m
  • Restaurant French Press Caf: 40 m

Top attractions:

  • K Road: 2 km
  • Western Park: 2.1 km
  • One Tree Hill: 8 km
  • Auckland Domain: 2.9 km
  • Auckland Harbour Bridge: 2.8 km
  • Howick Historical Village: 19 km
  • North Head Historic Reserve: 6 km
  • Auckland War Memorial Museum: 3.5 km
  • Kelly Tarlton's Underwater World: 6 km
  • Museum of Transport and Technology: 4.5 km

Natural beauty:

  • Lake North Shore Canoe Club: 9 km

Beaches in the neighbourhood:

  • Home Bay Beach: 2.6 km
  • Sentinel Beach: 2.4 km
  • Masefield Beach: 2.2 km
  • Cremorne Reserve Beach: 3 km
  • Hamilton Beach Reserve: 2.4 km

Public transport:

  • Train Strand: 2.6 km
  • Train Britomart: 1.2 km
  • Bus Wallace Rd Opp Kapuka Rd: 16 km
  • Bus Miller Rd Outside Mountain View School: 15 km

Closest airports:

  • Ardmore Airport: 31 km
  • Auckland Airport: 21 km

ROOMS

  • Estimated price from: $218. Superior King Room with 1 extra-large double bed for Max persons: 2
  • Estimated price from: $438. Luxury Marina Room with Club Access with 1 extra-large double bed for Max persons: 2
  • Estimated price from: $509. Deluxe Suite with Club Access with 1 extra-large double bed for Max persons: 2
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FACILITIES

View:

  • View

General:

  • Shared lounge/T V area
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Car hire
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Air conditioning
  • Room service

Kitchen:

  • Coffee machine
  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Balcony

Wellness:

  • Fitness/spa locker rooms
  • Fitness
  • Massage chair
  • Full body massage
  • Couples massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Activities:

  • Happy hour Additional charge
  • Cycling Off-site
  • Hiking Additional charge Off-site
  • Canoeing Additional charge Off-site
  • Fishing Additional charge Off-site

Living Area:

  • Sofa
  • Desk

Food & Drink:

  • Coffee house on site
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Visual aids: Tactile signs
  • Emergency cord in bathroom
  • Wheelchair accessible

Room Amenities:

  • Clothes rack

Languages spoken:

  • English

Cleaning services:

  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Streaming service (like Netflix)
  • iPod dock
  • Satellite channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels

Reception services:

  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities Additional charge

Most popular facilities:

  • Indoor swimming pool
  • Non-smoking rooms
  • Spa and wellness centre
  • Private parking
  • Restaurant
  • Fitness centre
  • Room service
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast

Indoor swimming pool Free!:

  • Open all year
  • All ages welcome
  • Heated pool

Entertainment and family services:

  • Babysitting/child services Additional charge

Parking Private parking is possible on site (reservation is needed) and costs NZD 52 per day.:

  • Valet parking
  • Parking garage
  • Accessible parking

Other for your stay:

  • Linen
  • Alarm clock
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 7 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

21 Viaduct Harbour Avenue, 1000 Auckland, New Zealand

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