The Okura Heritage Tokyo

105-0001 Tokyo-to, Minato-ku Toranomon 2-10-4, Japan

Guest reviews: 9.5

HOTEL OVERVIEW

You know what hit me first when I walked into The Okura Heritage Tokyo? The smell – not the usual hotel lobby mix of cleaning products and air freshener, but something subtle and woody that actually made me slow down and breathe deeper. This place reopened a few years back after they demolished the original 1960s tower (which honestly broke a lot of architecture lovers’ hearts), but they’ve managed to keep that distinctly Japanese sense of restraint that made the old Okura legendary.

The location in Toranomon is pretty brilliant, actually – you’re tucked away from the chaos of Shibuya or Shinjuku, but still walking distance to some really good stuff. I mean, you can stroll to the Imperial Palace gardens in about ten minutes, and there’s this little tempura place called Daikokuya just around the corner that’s been there since the 1800s. The hotel sits right where old Tokyo meets the business district, so you get these interesting contrasts – ancient shrines practically next door to gleaming office towers. The subway connections are solid too (Kamiyacho and Toranomon-hills stations), though honestly, I found myself walking more than expected because the neighborhood has these quiet side streets that feel worlds away from typical Tokyo intensity.

What really sets this place apart is how they’ve nailed that whole “less is more” philosophy without making you feel like you’re staying in a museum. The rooms have these massive windows – floor to ceiling – and the city views are incredible, especially if you snag something facing the palace grounds. The bathrooms alone justify the splurge; deep soaking tubs that actually fit Western-sized humans, and the water pressure is absolutely perfect. Service-wise, they’ve got that Okura reputation to uphold, and it shows – staff remember your name, your coffee preferences, little things like that. The concierge desk actually knows their stuff too, not just the usual tourist trap recommendations. One thing though – parking can be tight if you’re driving, and like most Tokyo hotels, the rooms aren’t huge by American standards, but the design makes them feel more spacious than they are. If you’re looking for that authentic Japanese luxury experience without the stuffiness, and you don’t mind paying for quality, this is honestly one of the better choices in the city.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.4

Comfort: 9.7

Location: 8.9

Free WiFi: 9.5

Facilities: 9.7

Cleanliness: 9.7

Value for money: 8.7

John from United States (18 April 2024)

10/10

The room was elite. Very spacious, very clean.

What could be improved: Nothing, would go back in a heartbeat.

Lum from Singapore (5 February 2025)

9/10

Most staff were polite and pleasant to guests. What could be improved: Notice part of the buffet section was closed and this caused congestion and slower moving queue even though the place was not at full capacity. Am a returning customer to the hotel partly to try the French breakfast (toast) again. It will be much better if the French menu...

Lum from Singapore (5 February 2025)

9/10

Most staff were polite and pleasant to guests.

What could be improved: Notice part of the buffet section was closed and this caused congestion and slower moving queue even though the place was not at full capacity.

Am a returning customer to the hotel partly to try the French breakfast (toast) again. It will be much better if the French menu could include a bread serving etc as just a slice of toast was not sufficient.

Monique from United Kingdom (4 January 2025)

10/10

Breakfast was excellent in the main dining room on the first floor. There is also a club facility in the tower that is much smaller and more intimate, however the breakfast selection is no where near as large.

Lida from Germany (18 November 2024)

10/10

one of the best Hotels I’ve ever stayed in.. an absolute Dream..the Breakfast @ Yamazato was the best japanese Breakfast i’ve had in my Trip to japan. special Nod goes to the staff for being so kind and accommodating.

Lary from United States (14 October 2024)

9/10

Breakfast was good enough, but not exciting. The room was among the best we’ve ever had. Comfort and technology led the way. Room was large. View of Tokyo was fun. Staff was very attentive.

What could be improved: Wife thought the pillows could use an upgrade.

Al-sheiby from Austria (8 September 2024)

10/10

The layout of the property, the efficiency and the excellent service. A shout out to the wonderful staff.

Eva from Netherlands (21 July 2024)

10/10

Luxurious hotel in every aspect, fantastic level of service and cleanliness. We will definitely return here on our next trip to Tokyo.

What could be improved: N/a, it was perfect

Peter from Australia (14 July 2024)

10/10

This was an incredible find. From steam room in the bathrooms to facilities and pool. Restaurants were top class

What could be improved: N/A

Stella from Singapore (10 July 2024)

10/10

It’s spacious. This is my second visit this year, in early Feb and the recent early July
Stuff are polite and engaging

Grace from Hong Kong (4 July 2024)

8/10

Quiet and safe location. The hotel itself is very quiet which was relaxing. I especially like the bathroom design. Amenities and mini-bar very good indeed. Housekeeping is punctual, thorough with cleaning and helpful with minor things like clearing the trash in the evening, pretty much within 5 minutes of receiving our request. Yamazato...

Grace from Hong Kong (4 July 2024)

8/10

Quiet and safe location. The hotel itself is very quiet which was relaxing. I especially like the bathroom design. Amenities and mini-bar very good indeed. Housekeeping is punctual, thorough with cleaning and helpful with minor things like clearing the trash in the evening, pretty much within 5 minutes of receiving our request. Yamazato restaurant tempura is tasty and reasonably priced for the quality. The Spa at Okura Prestige offers good massage therapist.

What could be improved: The staff at Reception, with the exception of the lady who checked me in, were in general very cool and stiff. No one smiled or even said good morning on the 10 days I stayed there. The only people who did was one lady at the driveway and another gentleman who helped me mail a box. It was very different at Okura Prestige just a walkway away from the Heritage. An employee of mine stayed there for 10 days so I was at Prestige as well. The staff at Prestige were totally different. EVERYONE was polite and friendly, from Reception to the Concierge to Door staff. Why the difference?

SURROUNDINGS

What's nearby:

  • Musee Tomo: 150 m
  • Nan-ou Park: 850 m
  • Okamura Chair Museum: 1.3 km
  • Sen-oku Hakukokan Museum: 600 m
  • NHK Museum of Broadcasting: 650 m
  • Naemura Yoshinori Monument: 1.1 km
  • Turning Hill in Akasaka Monument: 1.2 km
  • The Okura Shukokan Museum of Fine Arts: 400 m
  • Japan Sake and Shochu Information Center: 850 m
  • Kaishu Katsu & Ryoma Sakamoto Teacher and Student Monument: 950 m

Restaurants & cafes:

  • Restaurantさ和長: 100 m
  • Restaurant Toh-Ka-Lin: 300 m
  • Restaurantグランドダージリン: 100 m

Top attractions:

  • Tokyo Tower: 1.4 km
  • Sakurada Park: 1.4 km
  • Hinokicho Park: 1.9 km
  • Kensei Kinenkan: 1.5 km
  • Inarizaka Monument: 1.9 km
  • Sanpun-zaka Monument: 1.7 km
  • Tokyo Tower Aquarium: 1.3 km
  • Sony Music Roppongi Museum: 1.8 km
  • Site of the House of Kaishu Katsu: 1.3 km
  • The Former Residence of Naoya Shiga: 1.5 km

Natural beauty:

  • Lake Shinobazu Pond: 6 km

Beaches in the neighbourhood:

  • Odaiba Beach: 6 km

Public transport:

  • Train Shiodome: 1.7 km
  • Metro Kamiyacho Station: 600 m
  • Metro Toranomon Station: 650 m
  • Train Shimbashi Station: 1.6 km

Closest airports:

  • Ibaraki Airport: 94 km
  • Tokyo Haneda Airport: 13 km
  • Narita International Airport: 67 km

ROOMS

  • Estimated price from: $556. [Heritage] King Junior Suite with View Bath - No Club Lounge Access, No Heritage Benefit with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $587. [Heritage] Twin Junior Suite - No Club Lounge Access, No Heritage Benefit with 2 single beds for 1 - 1 guests
  • Estimated price from: $587. [Heritage] Twin Junior Suite with View Bath- No Club Lounge Access, No Heritage Benefit with 2 single beds for 1 - 1 guests
  • Estimated price from: $609. [Heritage] King Junior Suite - No Club Lounge Access, No Heritage Benefit with 1 extra-large double bed for 1 - 1 guests
  • Estimated price from: $761. [Heritage] Twin Junior Suite - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $761. [Heritage] Twin Junior Suite with View Bath - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $761. [Heritage] King Junior Suite with View Bath - Non-Smoking with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $782. [Heritage] King Junior Suite - Non-Smoking with 1 extra-large double bed for 1 - 2 guests
  • Estimated price from: $797. [Heritage] Twin Junior Suite with View Bath and Balcony - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $797. [Heritage] King Junior Suite with View Bath and Balcony - Non-Smoking with 1 extra-large double bed for 1 - 2 guests
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FACILITIES

General:

  • Grocery deliveries
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Packed lunches
  • Chapel/shrine
  • Soundproof rooms
  • Lift
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Room service

Kitchen:

  • Refrigerator

Bathroom:

  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer

Outdoors:

  • Garden

Wellness:

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Beauty Services
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Living Area:

  • Seating Area

Food & Drink:

  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Languages spoken:

  • English
  • Japanese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities Additional charge

Great for your stay:

  • Spa and wellness centre
  • 5 restaurants
  • Fitness centre
  • Parking
  • Free WiFi
  • Air conditioning
  • Room service
  • Airport shuttle
  • Free parking
  • Facilities for disabled guests

Indoor swimming pool Free!:

  • Open all year

Parking Free private parking is possible on site (reservation is not needed).:

  • Valet parking
  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 5 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00 to 00:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Age restriction:

  • The minimum age for check-in is 20

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

105-0001 Tokyo-to, Minato-ku Toranomon 2-10-4, Japan

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