The Terrace

15 Cowan Street, 7856 Franz Josef, New Zealand

Guest reviews: 8.5

HOTEL OVERVIEW

You know what struck me first about The Terrace? It’s actually got this perfect spot on Cowan Street where you can see the glacier from some rooms, but you’re not stuck in the middle of all that tourist chaos on the main drag. I mean, Franz Josef can get pretty hectic during peak season – especially January and February when every tour bus in New Zealand seems to roll through – but being just off the beaten path here makes a real difference. The building itself has this understated elegance that honestly surprised me. It’s not trying too hard to be rustic mountain lodge or sleek modern, just sort of… right for the place, if that makes sense.

What really won me over was how the staff actually knew the area. Not just the standard “glacier tours leave at 9am” stuff, but real local intel. The guy at reception told me about this walking track behind the township that hardly anyone uses – starts near the school and winds up toward the Waiho River. Turns out it’s where locals go when they want to escape the crowds, and you get these incredible views of the Southern Alps without fighting for photo spots with fifty other people. The rooms themselves are solid – clean, comfortable beds, and honestly the soundproofing is better than you’d expect. Franz Josef isn’t exactly a party town, but when the helicopter tours start up in the morning (usually around 7:30), you’ll appreciate not hearing every rotor blade.

The whole place just feels like someone put thought into it without overthinking it. Little touches like having actual hangers in the closet instead of those theft-proof things that never work, or keeping the heating at a reasonable temperature so you don’t wake up feeling like you’re in the Sahara. Parking’s right there – no hunting around side streets or paying extra fees. And here’s something I really appreciated: they’ve got this covered area where you can gear up for hikes without standing in the rain, which in Franz Josef is pretty much a necessity. The weather changes fast here, and I watched more than one family scrambling to put on rain jackets in a downpour. Look, it’s not going to blow your mind with luxury amenities, but it gets everything right that actually matters when you’re using a place as base camp for exploring one of the most spectacular parts of New Zealand. The 8.5 rating makes sense – it’s the kind of place that does what it promises without any fuss or disappointment.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.1

Comfort: 9.0

Location: 9.4

Free WiFi: 8.9

Facilities: 8.5

Cleanliness: 8.9

Value for money: 8.4

Keryn from Australia (17 June 2025)

9/10

Location, receiving texts with information about activities available in the town, large and comfortable rooms

Patricia from United States (11 June 2025)

9/10

Really appreciated the small kitchenette and all the utensils, dishcloths, large shower with great water pressure, large size of the room and TV. Staff was helpful with suggestions of activities - including the path to view the elusive glow worms. What could be improved: Only negative was pulling luggage over the larger sized loose gravel...

Patricia from United States (11 June 2025)

9/10

Really appreciated the small kitchenette and all the utensils, dishcloths, large shower with great water pressure, large size of the room and TV. Staff was helpful with suggestions of activities - including the path to view the elusive glow worms.

What could be improved: Only negative was pulling luggage over the larger sized loose gravel driveway to access motel rooms in the rear. I realize paving in a remote area with season ground freezing is silly. But, can’t think of a means to help here.

Yanfai from Hong Kong (7 June 2025)

9/10

Location is perfect to us.

John from United Kingdom (6 June 2025)

8/10

The room was a good size with good facilities

What could be improved: The room was a little dated and the location of the TV made it difficult to watch comfortably

Francisco from Australia (19 May 2025)

9/10

Close to everything in the city; you park your car in front of your room; you can have your breakfast at the room, with groceries bought from a store that is 100 metres away. Room is well equipped.

What could be improved: Sincerely, nothing that I can remember.

Stephen from Australia (12 May 2025)

9/10

Staff were outstanding ! Room was spacious well equipped and very spacious

What could be improved: Loved everything

Lara from Australia (7 May 2025)

9/10

Great location, great views from the room. The room had everything we needed. We stayed in many motels/hotels during our 3 weeks in New Zealand and I would say that the room we had at the Terrace had the most comfortable bed. Highly recommend this motel. Also had a great meal at Alice May just next door to the motel. What could be improved:...

Lara from Australia (7 May 2025)

9/10

Great location, great views from the room. The room had everything we needed. We stayed in many motels/hotels during our 3 weeks in New Zealand and I would say that the room we had at the Terrace had the most comfortable bed. Highly recommend this motel. Also had a great meal at Alice May just next door to the motel.

What could be improved: Nothing

Kristy from Australia (5 May 2025)

9/10

A nice place to stay, walking distance from town, restaurants and pubs. Friendly owners 😊.

Mick from Australia (4 May 2025)

9/10

Excellent

What could be improved: Needs to improve door locks.

Kym from Australia (2 May 2025)

9/10

Beds very comfortable and room very clean. Bathroom had a walk in spacious shower.

What could be improved: Only one sink and that was located in the bathroom.

ROOMS

  • Estimated price from: $119. King Studio with 2 × 1 extra-large double bed and 1 single bed for Max persons: 2
  • Estimated price from: $136. King Studio with Kitchen with 1 extra-large double bed for Max persons: 2
  • Estimated price from: $139. One-Bedroom Apartment with 1 single bed, 1 extra-large double bed and 1 sofa bed for Max persons: 2
  • Estimated price from: $139. Superior Studio with Kitchen with 1 single bed and 1 extra-large double bed for Max persons: 2
  • Estimated price from: $139. Studio with Kitchen and Mountain View with 1 single bed and 1 extra-large double bed for Max persons: 2
  • Estimated price from: $151. One-Bedroom Apartment with Kitchen and Spa Bath with 1 single bed and 1 extra-large double bed for Max persons: 2
  • Estimated price from: $190. Two-Bedroom Apartment with 2 single beds, 1 double bed and 1 sofa bed for Max persons: 4
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FACILITIES

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

Kitchen:

  • Dining table
  • Toaster
  • Kitchenware
  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Outdoor furniture
  • BBQ facilities

Wellness:

  • Hot tub/Jacuzzi Additional charge
  • Spa and wellness centre Additional charge

Activities:

  • Horse riding Additional charge
  • Hiking
  • Canoeing Additional charge
  • Fishing Additional charge

Living Area:

  • Dining area
  • Seating Area

Food & Drink:

  • Tea/Coffee maker

Accessibility:

  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit located on ground floor

Languages spoken:

  • English
  • Filipino

Cleaning services:

  • Daily housekeeping
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • Smoke alarms

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • Express check-in/check-out

Most popular facilities:

  • Non-smoking rooms
  • Spa and wellness centre
  • Free parking
  • Family rooms
  • Room service
  • Facilities for disabled guests
  • Airport shuttle
  • Free WiFi
  • Tea/coffee maker in all rooms

Other for your stay:

  • Electric blankets
  • Designated smoking area
  • Heating
  • Private entrance
  • Carpeted
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 3 rooms, different policies and additional supplements may apply.

Check-in:

  • From 14:00

Check-out:

  • Until 10:00

Age restriction:

  • The minimum age for check-in is 18

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

15 Cowan Street, 7856 Franz Josef, New Zealand

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