Portom International Hokkaido

066-0012 Hokkaido, Chitose, Bibi New Chitose International Airport International Terminal Building 4F, Japan 9.5/10

Portom International Hokkaido Overview

Honestly, I was skeptical when I first heard about a hotel literally inside New Chitose Airport – I mean, airport hotels usually scream “desperation booking,” right? But Portom International Hokkaido completely flipped that assumption on its head. You walk off your flight, take the elevator up to the 4th floor of the international terminal, and suddenly you’re in this sleek, surprisingly quiet sanctuary that feels miles away from the gate chaos below.

What really got me was how they’ve managed to create this bubble of calm despite being surrounded by constant airport activity. The soundproofing is honestly impressive – you know there are planes taking off and landing just outside, but inside it’s this serene environment where you can actually hear yourself think. The rooms have these floor-to-ceiling windows that give you this wild bird’s-eye view of the tarmac and runway action, which is either fascinating or soothing depending on your mood (I found myself watching the ground crews work like it was some kind of meditation). The design is very Japanese minimalist but with these warm touches – natural wood accents, soft lighting that actually helps with jet lag, and bathrooms that feel more like a high-end spa than anything you’d expect at an airport.

But here’s the thing that makes this place special beyond the novelty factor – it’s genuinely thoughtful about the traveler experience in ways that show they really get it. Check-in is seamless because they understand you’re probably dragging luggage and dealing with flight stress. The concierge knows exactly which Chitose ramen spots are worth the trip into town versus which airport food is actually decent (spoiler: there’s surprisingly good seafood right in the terminal). They’ve got this 24-hour room service that includes proper Hokkaido specialties, not just sad airport sandwiches. And if you’re doing what most people do – using this as a base to explore Sapporo or hit the ski areas – they’re incredibly helpful with logistics and timing. The location means you can literally roll out of bed and catch a morning flight, or if you’re arriving late from Tokyo, you’re not dealing with the last train situation or expensive late-night taxi rides into the city. I’ll be honest, it’s not cheap, but when you factor in what you’d spend on transportation and the sheer convenience factor, it actually makes sense. Plus, there’s something kind of magical about falling asleep and waking up in this floating airport world – it’s like being in transit even when you’re not moving.

At a Glance

5-Star Hotel
Guest Rating: 9.5/10 Exceptional
Location 066-0012 Hokkaido, Chitose, Bibi New Chitose International Airport International Terminal Building 4F, Japan
2 Room Types Various accommodation options
Full Amenities Wide range of facilities

Guest Reviews

9.5
Exceptional Based on 10 reviews
Staff
9.7
Comfort
9.8
Location
9.6
Free WiFi
9.1
Facilities
9.7
Cleanliness
9.8
Value for money
8.5
K
Kitisak
Thailand
10/10

The room is big and high-tech.

What could be improved: Nothing.

24 February 2025
C
Chittawee
Thailand
10/10

Excellent location for early flight. Very comfy bed and large modern room.
A little bit pricy.

23 March 2025
L
Lance
United States
8/10

Breakfast was excellent.

What could be improved: It was expensive

23 March 2025
M
Morrakot
Thailand
10/10

Location

What could be improved: None

19 March 2025
A
Annette
Australia
10/10

The hotel is amazing and so luxurious. Highly recommended.

16 March 2025
B
Brendan
Singapore
10/10

Excellent location for a airport transit stay

14 March 2025
J
John
United States
9/10

Clean, modern, sleek, stylish

What could be improved: The massage from the spa was one of the worst I've ever had

10 March 2025
P
Paul
Canada
10/10

Beautiful property right in the airport. Excellent staff

8 March 2025
A
Andrew
United States
9/10

The rooms are so comfortable, especially after long days of travel from the States. Best bathroom and beds we stayed in during our 3 weeks in Japan! We could tell the rest of the facilities were very nice, but didn't have the time to indulge. What...

Andrew from United States

9/10

The rooms are so comfortable, especially after long days of travel from the States. Best bathroom and beds we stayed in during our 3 weeks in Japan! We could tell the rest of the facilities were very nice, but didn't have the time to indulge.

What could be improved: Super expensive and far removed from everything. I can't imagine staying here multiple nights just because there isn't much to do.

8 March 2025
G
Grumpy_man
Thailand
9/10

The place was real cozy, have a feeling of 6-stars hotel without any effort. The room was crazily big and beautiful. The staffs were also super friendly and helpful. Unfortunately that we spent only a night waiting for the plane. It is essential the...

Grumpy_man from Thailand

9/10

The place was real cozy, have a feeling of 6-stars hotel without any effort. The room was crazily big and beautiful. The staffs were also super friendly and helpful. Unfortunately that we spent only a night waiting for the plane. It is essential the best hotel for our Hokkaido trip.

What could be improved: I do not like electric switch system but nothing toubled me actually.

8 March 2025

Portom International Hokkaido Rooms

Choose from 2 accommodation options

Superior Twin Room - Non-Smoking

2 single beds 1 - 2 guests
From $405

Junior Suite Twin - Non-Smoking

2 double beds 1 - 1 guests
From $849
Book a Room
Image 1 of Portom International HokkaidoImage 2 of Portom International Hokkaido

Facilities & Amenities

Everything you need for a comfortable stay

Bedroom 2
  • Wardrobe or closet
  • Alarm clock
General 11
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproofing
  • Carpeted
  • Soundproof rooms
  • Lift
  • Pants press
  • Non-smoking rooms
  • Iron
Kitchen 3
  • Coffee machine
  • Electric kettle
  • Refrigerator
Bathroom 11
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Services 8
  • Daily housekeeping
  • Trouser press
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Wake-up service
  • Laundry Additional charge
  • 24-hour front desk
Wellness 6
  • Public Bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna
Living Area 1
  • Sofa
Food & Drink 4
  • Coffee house on site
  • Bar
  • Minibar
  • Restaurant
Accessibility 1
  • Upper floors accessible by elevator
Languages spoken 5
  • English
  • Japanese
  • Korean
  • Thai
  • Chinese
Safety & security 8
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
Media & Technology 4
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Reception services 1
  • Invoice provided
Great for your stay 10
  • Spa and wellness centre
  • 2 restaurants
  • Fitness centre
  • Free WiFi
  • Air conditioning
  • Flat-screen TV
  • Bath
  • Non-smoking rooms
  • Sauna
  • Shower

Portom International Hokkaido Location

066-0012 Hokkaido, Chitose, Bibi New Chitose International Airport International Terminal Building 4F, Japan

What's nearby

Salmon Hometown Chitose Aquarium 6 km

Restaurants & cafes

Cafe/barびいど楼 5 km
Restaurantやきとり工場 6 km
Restaurant食咲工房 かつふじ 5 km

Ski lift

Emiwa Shimin 1 25 km

Public transport

Train New Chitose Airport 600 m
Train Minami Chitose Station 3.5 km

Closest airports

Okadama Airport 51 km
New Chitose Airport 0 m

Get in Touch

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    Contact Information

    066-0012 Hokkaido, Chitose, Bibi New Chitose International Airport International Terminal Building 4F, Japan
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