Portom International Hokkaido

066-0012 Hokkaido, Chitose, Bibi New Chitose International Airport International Terminal Building 4F, Japan

Guest reviews: 9.5

HOTEL OVERVIEW

Honestly, I was skeptical when I first heard about a hotel literally inside New Chitose Airport – I mean, airport hotels usually scream “desperation booking,” right? But Portom International Hokkaido completely flipped that assumption on its head. You walk off your flight, take the elevator up to the 4th floor of the international terminal, and suddenly you’re in this sleek, surprisingly quiet sanctuary that feels miles away from the gate chaos below.

What really got me was how they’ve managed to create this bubble of calm despite being surrounded by constant airport activity. The soundproofing is honestly impressive – you know there are planes taking off and landing just outside, but inside it’s this serene environment where you can actually hear yourself think. The rooms have these floor-to-ceiling windows that give you this wild bird’s-eye view of the tarmac and runway action, which is either fascinating or soothing depending on your mood (I found myself watching the ground crews work like it was some kind of meditation). The design is very Japanese minimalist but with these warm touches – natural wood accents, soft lighting that actually helps with jet lag, and bathrooms that feel more like a high-end spa than anything you’d expect at an airport.

But here’s the thing that makes this place special beyond the novelty factor – it’s genuinely thoughtful about the traveler experience in ways that show they really get it. Check-in is seamless because they understand you’re probably dragging luggage and dealing with flight stress. The concierge knows exactly which Chitose ramen spots are worth the trip into town versus which airport food is actually decent (spoiler: there’s surprisingly good seafood right in the terminal). They’ve got this 24-hour room service that includes proper Hokkaido specialties, not just sad airport sandwiches. And if you’re doing what most people do – using this as a base to explore Sapporo or hit the ski areas – they’re incredibly helpful with logistics and timing. The location means you can literally roll out of bed and catch a morning flight, or if you’re arriving late from Tokyo, you’re not dealing with the last train situation or expensive late-night taxi rides into the city. I’ll be honest, it’s not cheap, but when you factor in what you’d spend on transportation and the sheer convenience factor, it actually makes sense. Plus, there’s something kind of magical about falling asleep and waking up in this floating airport world – it’s like being in transit even when you’re not moving.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.7

Comfort: 9.8

Location: 9.6

Free WiFi: 9.1

Facilities: 9.7

Cleanliness: 9.8

Value for money: 8.5

Kitisak from Thailand (24 February 2025)

10/10

The room is big and high-tech.

What could be improved: Nothing.

Chittawee from Thailand (23 March 2025)

10/10

Excellent location for early flight. Very comfy bed and large modern room.
A little bit pricy.

Lance from United States (23 March 2025)

8/10

Breakfast was excellent.

What could be improved: It was expensive

Morrakot from Thailand (19 March 2025)

10/10

Location

What could be improved: None

Annette from Australia (16 March 2025)

10/10

The hotel is amazing and so luxurious. Highly recommended.

Brendan from Singapore (14 March 2025)

10/10

Excellent location for a airport transit stay

John from United States (10 March 2025)

9/10

Clean, modern, sleek, stylish

What could be improved: The massage from the spa was one of the worst I've ever had

Paul from Canada (8 March 2025)

10/10

Beautiful property right in the airport. Excellent staff

Andrew from United States (8 March 2025)

9/10

The rooms are so comfortable, especially after long days of travel from the States. Best bathroom and beds we stayed in during our 3 weeks in Japan! We could tell the rest of the facilities were very nice, but didn't have the time to indulge. What could be improved: Super expensive and far removed from everything. I can't imagine staying here...

Andrew from United States (8 March 2025)

9/10

The rooms are so comfortable, especially after long days of travel from the States. Best bathroom and beds we stayed in during our 3 weeks in Japan! We could tell the rest of the facilities were very nice, but didn't have the time to indulge.

What could be improved: Super expensive and far removed from everything. I can't imagine staying here multiple nights just because there isn't much to do.

Grumpy_man from Thailand (8 March 2025)

9/10

The place was real cozy, have a feeling of 6-stars hotel without any effort. The room was crazily big and beautiful. The staffs were also super friendly and helpful. Unfortunately that we spent only a night waiting for the plane. It is essential the best hotel for our Hokkaido trip. What could be improved: I do not like electric switch system but...

Grumpy_man from Thailand (8 March 2025)

9/10

The place was real cozy, have a feeling of 6-stars hotel without any effort. The room was crazily big and beautiful. The staffs were also super friendly and helpful. Unfortunately that we spent only a night waiting for the plane. It is essential the best hotel for our Hokkaido trip.

What could be improved: I do not like electric switch system but nothing toubled me actually.

SURROUNDINGS

What's nearby:

  • Salmon Hometown Chitose Aquarium: 6 km

Restaurants & cafes:

  • Cafe/barびいど楼: 5 km
  • Restaurantやきとり工場: 6 km
  • Restaurant食咲工房 かつふじ: 5 km

Ski lift:

  • Emiwa Shimin 1: 25 km

Public transport:

  • Train New Chitose Airport: 600 m
  • Train Minami Chitose Station: 3.5 km

Closest airports:

  • Okadama Airport: 51 km
  • New Chitose Airport: 0 m

ROOMS

  • Estimated price from: $405. Superior Twin Room - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $849. Junior Suite Twin - Non-Smoking with 2 double beds for 1 - 1 guests
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FACILITIES

Bedroom:

  • Wardrobe or closet
  • Alarm clock

General:

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproofing
  • Carpeted
  • Soundproof rooms
  • Lift
  • Pants press
  • Non-smoking rooms
  • Iron

Kitchen:

  • Coffee machine
  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Services:

  • Daily housekeeping
  • Trouser press
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Wake-up service
  • Laundry Additional charge
  • 24-hour front desk

Wellness:

  • Public Bath
  • Hot spring bath
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna

Living Area:

  • Sofa

Food & Drink:

  • Coffee house on site
  • Bar
  • Minibar
  • Restaurant

Accessibility:

  • Upper floors accessible by elevator

Languages spoken:

  • English
  • Japanese
  • Korean
  • Thai
  • Chinese

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Reception services:

  • Invoice provided

Great for your stay:

  • Spa and wellness centre
  • 2 restaurants
  • Fitness centre
  • Free WiFi
  • Air conditioning
  • Flat-screen TV
  • Bath
  • Non-smoking rooms
  • Sauna
  • Shower
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HOUSE RULES

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 5 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00 to 00:00
  • You'll need to let the property know in advance what time you'll arrive.

Check-out:

  • From 00:00 to 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

066-0012 Hokkaido, Chitose, Bibi New Chitose International Airport International Terminal Building 4F, Japan

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