REF Kumamoto by VESSEL HOTELS

860-0803 Kumamoto, Kumamoto, Chuo-ku Shinshigai 7-2, Japan

Guest reviews: 8.8

HOTEL OVERVIEW

You know what struck me first about REF Kumamoto? It’s actually tucked right into Shinshigai, which honestly is perfect if you want to feel like you’re staying in the real Kumamoto rather than some touristy bubble. I mean, you walk out the front door and you’re immediately in this bustling downtown area where locals are grabbing coffee and heading to work – there’s something really authentic about that energy in the morning.

The hotel itself has this clean, modern vibe that VESSEL is known for, but it doesn’t feel sterile like some of these newer chain places. The lobby smells faintly of that subtle Japanese incense (nothing overpowering), and check-in was refreshingly quick – the staff switched to English without me even asking, which saved me from my embarrassing Japanese attempts. My room on the eighth floor had these floor-to-ceiling windows that gave me this great view of the city sprawling toward the mountains, and honestly, watching Kumamoto wake up each morning became part of my routine. The bed was firm in that perfect Japanese way, and the bathroom – well, let’s just say the heated toilet seat becomes a non-negotiable life requirement pretty quickly.

What really sold me on this place though was the location within walking distance of basically everything that matters. Kumamoto Castle is maybe a fifteen-minute stroll (even with the reconstruction work happening, it’s still incredible), and you’re right in the heart of the arcade shopping streets where you can lose hours just wandering and snacking. There’s this little ramen shop about three blocks away – I never caught the name, but it’s down a side street near the convenience store with the bright blue sign – that locals line up for around 7 PM. The tram stop is literally around the corner, so getting to places like Suizenji Garden doesn’t require any planning. Actually, the whole Chuo-ku area stays pretty lively until late, but the hotel’s soundproofing kept things quiet enough that street noise never bothered me. Parking seemed easy enough for the few guests I saw with cars, though I stuck to walking and public transport. The only minor thing – and this is really nitpicking – is that the elevator can get a bit crowded during morning rush when business travelers are all heading out at once. But honestly, for an 8.8 rating, this place delivers exactly what you’d hope for in Kumamoto without any of the pretentious stuff that sometimes comes with four-star hotels.

HOTEL HIGHLIGHTS

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Reviews

Staff: 9.1

Comfort: 9.1

Location: 9.2

Free WiFi: 9.4

Facilities: 9.0

Cleanliness: 9.1

Value for money: 8.7

Michie from United States (18 January 2025)

9/10

Great location. Easy access from the tram stop and JR station. We even made an easy half day trip to Fukuoka from here. Polite & friendly staff. Great breakfast with Western and Japanese selections. Grilling food by yourselves is a nice touch. Nice public baths, only a few bathers. Free ice popsicles. Easy check out. You just drop your key in a...

Michie from United States (18 January 2025)

9/10

Great location. Easy access from the tram stop and JR station. We even made an easy half day trip to Fukuoka from here.
Polite & friendly staff.
Great breakfast with Western and Japanese selections. Grilling food by yourselves is a nice touch.
Nice public baths, only a few bathers. Free ice popsicles.
Easy check out. You just drop your key in a box and leave.

What could be improved: Minor stuff, but the step to a small bath wobbles. Just be careful.
Price was on the higher end, imo.

Vincent from United Kingdom (16 March 2025)

9/10

Great location and value for money. Less than 5min walk from nearby underground car park, and entrance under covered arcade. Welcome drink and courtesy umbrellas a nice touch. Got the triple room with the option for two large single beds and one smaller single bed, much more comfy than the usual small double + single default option. What could be...

Vincent from United Kingdom (16 March 2025)

9/10

Great location and value for money. Less than 5min walk from nearby underground car park, and entrance under covered arcade. Welcome drink and courtesy umbrellas a nice touch. Got the triple room with the option for two large single beds and one smaller single bed, much more comfy than the usual small double + single default option.

What could be improved: No on site parking but it is easy to arrange on your own.

Koi from Malaysia (12 March 2025)

8/10

The facilities and service

Emu from United Kingdom (3 March 2025)

9/10

Had a public bath and sauna

What could be improved: I couldn’t find the washing clothes (it was kept in the desk drawer in the room.I found it after I came back from the bath)

Yee-fan from Taiwan (28 January 2025)

9/10

Kid friendly

Francesco from Italy (15 January 2025)

9/10

I really loved REF in Kumamoto, rooms are small but you can fit luggage under the bad and make everything smooth and practical, facilities are top notch, the bath floor is great, laundry is great, breakfast is good but most important thing the staff is super helpful and some of them speak english. They helped me with my luggage before and after my...

Francesco from Italy (15 January 2025)

9/10

I really loved REF in Kumamoto, rooms are small but you can fit luggage under the bad and make everything smooth and practical, facilities are top notch, the bath floor is great, laundry is great, breakfast is good but most important thing the staff is super helpful and some of them speak english. They helped me with my luggage before and after my stay so thanks guys 10/10!

What could be improved: Just perfect.

Shaofan from United States (8 January 2025)

9/10

Good facilities, good amenities, great location.

What could be improved: Rooms were on the small side.

Jeremy from United Kingdom (8 January 2025)

9/10

Comfortable room in a modern hotel in the Shinshigai area of Kumamoto. The location is excellent with easy access to sights and restaurants on foot or via the various tram lines. The staff are helpful and the communal bath, which has indoor and outdoor areas, is great.

What could be improved: Everything was good.

David from Hong Kong (5 January 2025)

9/10

- very convenient location, many car parks nearby - big shopping mall nearby - next to tram station - big and great indoor onsen facilities with free ice pop, very enjoyable - very comfy bed and room - comic common area at lobby is interesting - nice breakfast with many choices What could be improved: - quite small for a family of 3 to stay...

David from Hong Kong (5 January 2025)

9/10

- very convenient location, many car parks nearby
- big shopping mall nearby
- next to tram station
- big and great indoor onsen facilities with free ice pop, very enjoyable
- very comfy bed and room
- comic common area at lobby is interesting
- nice breakfast with many choices

What could be improved: - quite small for a family of 3 to stay at a twin-bed bedroom, not able to fit 2 regular suitcases

Sujitra from Thailand (29 December 2024)

8/10

Location is in walking street and best one. Public bath is very good.

What could be improved: Too early breakfast 6-9.30am and a bit difficult to find hotel.

SURROUNDINGS

What's nearby:

  • Kumamoto Castle: 1.3 km
  • Ishigamiyama Park: 3.3 km
  • Kumamoto City Museum: 1.5 km
  • Shimada Museum of Art: 2.8 km
  • Hosokawa Residence Gyobutei: 2.3 km
  • Contemporary Art Museum Kumamoto: 800 m
  • Former Residence of Natsume Soseki: 1.7 km
  • Kumamoto Prefectural Museum of Art: 1.4 km
  • Yakumo Koizumi Kumamoto Former House: 800 m
  • Kumamoto Prefectural Traditional Crafts Center: 1.2 km

Restaurants & cafes:

  • Restaurant馬樱下通店: 350 m
  • Restaurant伝統熊本豚骨 伝: 300 m
  • Restaurantすしざんまい 熊本下通り店: 350 m

Top attractions:

  • Suizenji Park: 3.6 km
  • Tabaruzaka Park: 17 km
  • Jane's Residence: 3.8 km
  • The Memorial Museum of the Fifth High School: 3.3 km

Natural beauty:

  • Lake Lake Ezu: 6 km

Public transport:

  • Train Fujisakigu-mae: 1.5 km
  • Train Minami Kumamoto Station: 1.7 km

Closest airports:

  • Saga Airport: 77 km
  • Amakusa Airport: 87 km
  • Kumamoto Airport: 15 km

ROOMS

  • Estimated price from: $72. Single Room with Shower Booth - Non-Smoking for Max persons: 1
  • Estimated price from: $83. Standard Double Room - Non-Smoking with 1 double bed for 1 - 1 guests
  • Estimated price from: $88. Single Room with Shower Booth - Non-Smoking with 1 double bed for 1 - 1 guests
  • Estimated price from: $396. Premium Twin Room - Non-Smoking with 2 double beds for 1 - 1 guests
  • Estimated price from: $116. Standard Twin Room - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $129. Moderate Twin Room - Non-Smoking with 2 single beds for 1 - 2 guests
  • Estimated price from: $149. Triple Room with 3 single beds for 1 - 3 guests
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FACILITIES

Bedroom:

  • Linen
  • Alarm clock

General:

  • Shared lounge/T V area
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock

Kitchen:

  • Electric kettle
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Wellness:

  • Fitness/spa locker rooms
  • Massage chair
  • Full body massage
  • Foot massage
  • Back massage
  • Spa/wellness packages
  • Public Bath
  • Open-air bath
  • Massage Additional charge
  • Spa and wellness centre
  • Sauna

Living Area:

  • Desk

Food & Drink:

  • Kid-friendly buffet

Accessibility:

  • Emergency cord in bathroom
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed

Languages spoken:

  • English
  • Japanese
  • Chinese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Dry cleaning Additional charge
  • Laundry Additional charge

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security

Media & Technology:

  • Flat-screen TV
  • TV

Reception services:

  • Invoice provided
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge

Great for your stay:

  • Spa and wellness centre
  • Private bathroom
  • Parking
  • Air conditioning
  • Flat-screen TV
  • Free WiFi
  • Non-smoking rooms
  • Facilities for disabled guests
  • Spa/wellness packages
  • Sauna

Entertainment and family services:

  • Strollers

Parking Public parking is possible at a location nearby (reservation is not possible) and costs ¥1,200 per day.:

  • Parking garage
  • Accessible parking
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HOUSE RULES

Pets:

  • Pets are not allowed.

Check-in:

  • From 14:00 to 00:00
  • You'll need to let the property know in advance what time you'll arrive.

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

HOTEL ADDRESS

860-0803 Kumamoto, Kumamoto, Chuo-ku Shinshigai 7-2, Japan

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