Explora en Torres del Paine – All Inclusive

Fabulous location; incredible staff; wonderful and knowledgeable guides; comfortable lodgings.

What could be improved: Only a very minor point - the excursion booking process could be made clear at check-in (I.e. in written info provided in rooms), as there was info regarding almost every other aspect except this. Guests let each other know timings and process in absence of formal confirmation.

The view of the horns from our room was heavenly. The sleeping area of our room was beautiful, our bed huge and sooooo comfortable, and the pillows divine. We loved the excursions and activities. Staff was so very friendly and warm! We felt like family.The hotel was bright, with large windows showcasing the Horns of Torres del Paine. The gathering spaces were so beautiful and comfortable. Marisol, the guest experience manager, was on top of everything; very efficient, welcoming, kind and professional. Catherine, Benjamin, Xavier, Daniella, are just a few of the incredible restaurant staff who worked so hard to make us happy. Papo, Naz, Francesca, Florencia, Ignacio, Kata, and Raul (to name a few) were excellent guides. I will miss them all.

What could be improved: One of the guides who was responsible for helping select excursions treated me with less respect than he should have. Before I arrived at Explora, I fell hiking in El Chalten and had a bruised knee with one stitch. When trying to arrange a hike, I explained this to him and also that I am a very fit, athletic 62 year old who came to Explora specifically to hike. I also told him that the doctor who x-rayed my knee said I hadn't broken anything and that I could hike after 48 hours. It was now day 5 since the fall.This information seemed to not matter to this staff member; he tried to dissuade me many times from doing a five hour hike even though I repeatedly told him I was trained and could do it. I felt like he had a predisposed notion that a 62 year old women was not capable of determining on her own what she was capable or not of doing. This was demeaning and insulting. From what I gathered listening to some other guests our age, this seemed to be a pattern. Well, some of us in our sixties are more fit than others half our age! Needless to say, I completed that hike on time!

Secondly, our bathroom had some issues; the toilet seat cover fell off a couple of times and the flushing button would get stuck in the flushing mode easily and finally broke . Also, there are two windows in the bathroom to the sleeping area with blinds that you can close but still, at night when my husband turned on the bathroom light, the light would wake me up. We couldn't understand the purpose of these two windows. One of these windows was where typically there should be a mirror over the vanity.. There was only a small-ish makeup mirror on the side wall.

Lastly, the meals at Explora could be improved upon. They ranged from tasty to quite bland. The lunch and dinner restaurant portions were quite small, also.

The staff from our pick up in Punta Arenas to the staff at hotel were amazing! Literally everyone goes out of their way and very helpful! They go out of their way to make tours available for you which was amazing. The housekeeping was like so amazing. All the bartenders, guides, drivers, restaurant staff and jacuzzi staff was so amazing! Everything was very organized as well! You didn't have to think or worry about anything once there! Thank you!

What could be improved: The food was very healthy and plain. No other options. Healthy is great, but every once in awhile on vacation you want to eat some unhealthy dishes! Also the same buffet for breakfast every day. Maybe change a few things each day. Like instead of bacon everyday maybe sausage one time. Eggs everyday, maybe pancakes? Just a suggestion. Also the internet down and no way to communicate with family back home. But once you leave the property you have internet, texting and signal? Not sure if it's blocked but no texting, calling or anything available. There was a phone in room for a charge. Just something to work on maybe. Just small suggestions but overall it was so amazing!